The super noisy group of German teenagers in front of my room woke me up in the middle of the night at 1 am and it lasted 2 hours with all the giggling and shout. There is even no phone in the room so you could not dial the reception to report this, very disappointing!! The wifi in the room is poor, they said the wifi is free but once you are in your room, the signal is gone. One receptionist ( big eyes & blonde hair, very short height - worked on early morning shift) looked down on Asians (super bad manner, no service mind) On the contrary, there is one staff ( black hair & half blood I guess, could be Latin) in the morning shift who deserved the compliment. Once I complained about the noisy teens last night, he apologized and said that he will notify those who worked on night shift to take care of this. When I asked about the tourist information, he advised me enthusiastically and never showed dissatisfaction on his face even when I asked many questions. To conclude, look for this boy when you cannot avoid this hotel or else there are also many hotels nearby Berlin Hauptbahnhof where you can find much better service at the same or even cheaper rate!!!
- Official Description (provided by the hotel):
- There couldn't be a more central location than by the main railway station. Eight bus lines, subways and city trains and countless regional and long-distance railways meet here. The hotel is thus ideally positioned for exploring the whole city. The panorama roof terrace affords spectacular views of Berlin. Our international guests benefit from free WiFi and meet up in the lobby, hotel bar, guest kitchen and the gaming area in a relaxed atmosphere. What more do you want? ... more less
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