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“Excellent but slightly remote”

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COSMO Hotel Berlin Mitte
Ranked #57 of 634 Hotels in Berlin
Certificate of Excellence
Sydney, Australia
Level 3 Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Excellent but slightly remote”
Reviewed 14 July 2013

This is a first class boutique hotel, with spacious accommodation (we were upgraded to a suite), very helpful staff, good restaurant and bar; exceeded our expectations. The only reservation we have is that what was once a vibrant neighbourhood with galleries and street life has - as Berlin rebuilds - become a somewhat arid office area, with little retail, restaurant or street level activity in the immediate vicinity of the hotel. But the Spittelmarkt subway is only 2 minutes away and the civic area (Brandenburg Gate / Reichstag) and Museum Island are within easy walk.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Austourist2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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992 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (135)
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English first
2 reviews
Reviewed 13 July 2013

Everything was amazing from the porter service, concierge, room, gym, breakfast, bar & restaurant (dinner), absolutely amazing hotel.

The bed is the most comfortable bed and so big, the room on level 8 was amazing. The restaurant for breakfast and dinner was awesome, the steak and schnitzel that we had were the best we had ever had

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Crazydave35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bogota, Colombia
Level 4 Contributor
27 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 9 July 2013 via mobile

We had a great time in Berlin, and one of the reasons for this was our hotel. It has a good location in east berlin, spittelmarkt, just next to a subway station called the same, a close walk
To brandenburg gate. It has a bar in the lobby which is very nice. It has wifi in the lobby also that works great.

Funny thing about the room was the bed, i went with my wife and the duvet were separate.

The room was enormous, dont forget to ask for a blackout and a room facing the park instead of the street.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Hector C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seoul, South Korea
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 July 2013

I stayed 3 days in this hotel and my first impression was good because it seems very clean and the room is okay with basic amenities.
But the problem is the WIFI access and the STAFF.
In the hotel's homepage and the info in the room, the internet access is free in the public area. But when I seated in the lobby, the staff insisted me a lot of times to order drinks with very aggressive manner. It was 5 am and I didn't feel like to have anything. Finally I ordered a coffee and when I got back to my room, he yelled at me to leave a sign. The next day, I ordered a coffee to get the internet access but the staff brought a jar of coffee without any notice and charged me 5 times more than a cup of coffee. It was definitely unpleasant experience and I never back to the cosmo berlin. Also, the shower robe and the towels smelled bad like vinegar.

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank madamesy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
COSMO_Hotel_Berlin, Junior Manager Convention Sales at COSMO Hotel Berlin Mitte, responded to this review, 15 July 2013
Dear madamesy,
thank you for our review and feedback!

It is correct, we offer complimentary WiFi in the public area in the lobby, bar and restaurant are.

We do apologize that you felt pressured to order drinks
We assume that because it was early in the morning our staff wanted to be polite by offering coffee - however there is no pressure to order anything in the lobby.

Again our sincere apologies that this makes you feel like you do not wish to return to the hotel - as we feel the staff deserves a second chance.
This is up to you!

We would like to welcome you again!

Kind regards,

The COSMO Hotel Berlin Mitte
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 2 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 July 2013

The hotel is located near the subway station at spitelmarkt that made it very easy to visit the city of berlin. Room was ok but as i was on a low floor in order to achieve privacy (as there are not any curtains ) I had to close the black outs , and in day time have the lights on . The quality of amenities was of low quality but the room was clean and guest friendly . Breakfast was ok and restaurant staff nice and polite .
Internet in the room comes with a charge of 6,5 euros per day so either you spend your time in the lobby tryiing to catch up with your mails or you pay ( unacceptable )
But if you choose the second option you are not sure that you have wifi in your room .That was my case and after getting and loosing the signal ( that was not strong as my phone was trying to connect to the closest available antenna , that was in the lobby ) I asked for help . So a technician came and guess what? He showed me his android that had a connection and instead of helping me get connected he pointed my Iphone for not working . Offcourse that was not the case as in the lobby the same phone was connected perfectly .
All in all the hotel could be better service wise and stand for its guests should they have any issue .No need to note that noone followed up the next two day if the problem was solved

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Haris N N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
Reviewed 30 June 2013 via mobile

The location is good and the rooms are stylish and clean with a super comfortable bed. Our stay was, however, spoiled by the fact that the blinds in the room did not close which meant we were woken up very early by daylight. When we mentioned this to the reception we were informed that an engineer would come around in three days time (!). The following day we overheard another couple complain about the same problem and be given the same answer. A shame: much like we were I am sure they were also looking forward to having a lie in.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alessandra J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Penarth, United Kingdom
Level 3 Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 23 June 2013 via mobile

This was out first visit to Berlin and we chose the Cosmo as it is part of the Design Hotels group. It exceeded expectation. We had a junior suite which was excellent and also very reasonably priced. The service was friendly and the breakfast outstanding. We would have no hesitation in recommending it and would return there again in future.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MattCP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about COSMO Hotel Berlin Mitte

Property: COSMO Hotel Berlin Mitte
Address: Spittelmarkt 13, 10117 Berlin, Germany
Region: Germany > Berlin > Mitte
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #57 of 634 Hotels in Berlin
Price Range (Based on Average Rates): ££
Hotel Class:4 star — COSMO Hotel Berlin Mitte 4*
Number of rooms: 84
Official Description (provided by the hotel):
Cosmo Hotel Berlin Mitte is a newly opened member of Design Hotels TM. It is the perfect urban retreat for travelers who appreciate individualized style, design and hospitality. It caters for business and leisure travelers alike.Located between Alexander Platz and Potsdamer Platz and Friedrichstrasse. The underground station U2 Spittelmarkt is in front of the hotel.At the Cosmo, the guest experience is all about comfort and convenience. ... more   less 
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