We stayed twice at this hotel on the same trip, in two different rooms. The first issue we encountered was that one needed to go up a bunch of stairs just to get to the elevator. After checking in, we were taken to a room on the top/attic floor, which is a floor up from the reception. No elevator leads there and we needed to climb a narrow spiral staircase, without anyone helping us with bags. This did not seem at all strange to the hotel staff. The room was very small for three people and didn't have a tea kettle.
Based on that experience alone I would've given the hotel a 1/5, but things started to improve from there and overall I can say that it's quite a good hotel which gives good value for its money. First of all, the breakfast is excellent and comes free, which does not appear to be common in Berlin. Most of the staff was very helpful (be aware that not all of them speak English! We spoke Russian with the staff), and helped us find some nearby locations in Berlin.
In general, the location of the hotel could scarcely be better—it's a 5-minute walk from the Zoo station, which has a direct railway line to/from the airport, as well as U-Bahn and S-Bahn lines to various parts of the city. Another U-Bahn line (U9) also has an adjacent station. The Zoo station area is also itself a central location with many shops and restaurants, including a supermarket.
The best part was coming back the second time: we finally got a room on the same floor as the reception, and it was worlds apart from the first room. It was much bigger, had a tea kettle, and most importantly, didn't require climbing the dreaded staircase. Really no complaints about that second room.
Another inconvenience might be that they don't have a dedicated storage room and will store your bags in a makeshift location if you ask. This does not inspire confidence, and will get you searched at the airport (flying to USA or Israel, for example) if you're honest about it when they ask where your bags were.
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