Soho House is an amazing brand with incredible locations around the world. The Berlin outpost is beautiful and has the same feel as the other clubs in London, New York, Toronto, Los Angeles, etc., but the service and friendliness leaves a lot to be desired. Might be the way they have two front desks which gives you a sense of confusion upon arrival. (One is for the private club and one is for the front desk - but if you haven't been there before, you have no signs or personnel to guide you to the right desk). And the, uh, less than friendly looks from the staff behind the desks don't help. Easy to fix. Either redesign with one desk -- or have a friendly staff member present to guide guests to the proper desk. Rooms are beautiful with a vintage feel. But front door handles falling off and showers with doors that don't stay closed are typical of the minor annoyances we experienced. And speaking of annoying, the trendy light switches are beyond annoying. Hard to explain - you just have to experience the cute but ineffective knobs.
Aside from that the "everything is for sale feel of Soho House" is kinda cheesy (the shopping bag hanging in the closet? 5 Euro. One of the TEN (yes ten!!!) shower soap bottles can be yours for take away for 18 Euro.
And the whole "everyone is equal" feel at the other Soho House properties was nowhere in sight. One of the two elevators on our side of the building was commandeered frequently for George Clooney and his four man Secret Service style security team. Really?
And the spa? Well, having your masseuse show up a half hour late due to "traffic" is never a good start.
Overall I'd rate this a "near miss" in terms of Soho House quality. But if the annoying problems and stand-offish staff are tweaked, this could be a great place to stay in the future.
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- Also Known As:
- Soho House Berlin Hotel Berlin