At the end of a long and tiring journey and having informed the hotel in advance of our arrival time it was disappointing that my suite was not ready. The woman at reception took the luggage and assured me that she would have the room serviced and call me as soon as it was available. This was at 11:30am. At 14:00, having heard nothing and growing weary of killing time wandering around aimlessly, I returned to reception to hear that the room was still not ready, but would absolutely be ready at 15:00 which was the cut off time that every room in the hotel would be ready and available. As one might have guessed by now, when 15:00 arrived the room was not ready. Not only this but the lady with whom I had been speaking saw me coming and vanished into the staff areas. When receiving the news that the suite still wasn't ready but they would call me when it was, I became slightly irritable and no longer accepted any delays or excuses. This approach was fruitful and I was then shown to another suite which WAS ready. Why I wasn't offered this in the hours before I have no idea.
The suite was perfectly acceptable, reasonable large with a sitting room, dressing room, bedroom and bathroom. It was tastefully decorated throughout and there were a couple of English channels available on the two TVs. The bathroom was very nice indeed. The bedding was crisp and good quality and there were plenty of pillows.
I made use of the gym each day and had the place to myself. It is small but has benches, dumbbells, treadmills and cross trainers. There is enough equipment to put in a workout. The changing rooms are spectacular with beautiful decor, a sauna, large showers and full range of complimentary toiletries. I was also offered fresh fruit and bottled water by staff each day.
Room service was reasonably priced, good quality and delivered on time and piping hot.
The location is very good, easily within walking distance of most things one might want to see, and taxi and rickshaw prices are very low should you wish to rest your legs or explore further afield.
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- Also Known As:
- The Regent Berlin Hotel Berlin
- Berlin Regent