We enjoyed our stay at the hotel, the beds were exceptionally comfortable. However, I think it falls a little short of 5 star for the following reasons:
Towels are rather thin
Bathrobe the same
Old style tv
Old stereo...unable to use iPhone for music
Ikea style toilet brush
Did not follow through with a couple of things they said they would!
As others have suggested...time for a refurb. I am not aching to return to the hotel...unlike many others that we have visited.