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Neil H
Leek, United Kingdom

Impressive hotel, even more impressive staff

5.0 of 5 bubblesReviewed 7 May 2019via mobile
Stayed here for a long weekend from 2nd to 7th May- checked out this morning- great hotel particularly the entrance lobby, bar and the pool area but the thing I and my friends noticed most was how friendly and helpful the staff were - nothing too much trouble, always a smile and greeting. It’s in a lovely area and close to the railway station, subway and zoo with some really good restaurants within 5 minutes ( the Thai restaurant 2 doors down is really good and Reinhardt next door has a fantastic breakfast selection and is a great place to sit and decide what to do for the day. I’m sure I’ll be back for the hotel and the city.
Date of stay: May 2019
Trip type: Travelled with friends
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BristolBerlin, marketing at Hotel Bristol Berlin, responded to this review
Responded 9 May 2019
Dear NeilH603,

Many thanks for being our guest and taking the time to evaluate your stay at Hotel Bristol Berlin.

We are glad that we met your expectations regarding the lobs, our pool area and the Bristol Bar. Furthermore, we would like to thank you for your praise regarding our staff members. We forwarded it immediately.

The entire team of Hotel Bristol Berlin would be happy to welcoming you back soon. Please feel free to contact us for any further information or inquires.

Kindest regards,

Your Bristol Berlin Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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102 - 107 of 2,222 reviews
Reviewed 30 April 2019

This hotel harked back to the great days of hotel design. It is ideally situated and accessible trains, trams, buses and walking distance to the chic and expensive shops nearby. It is well appointed and the staff, who are mostly English speaking are cordial and very helpful. The furnishings are faded elegance and there is old polished timber everywhere. There is a nice bar a pool and spa and the buffet breakfast is excellent (and not much extra). It is close to the fantastic zoo and metres away from the open top tours of Berlin, which i highly recommend. Overall a great experience.

Room tip: Single rooms are tiny, request one of the slightly larger doubles, and request a double bed or you wont get one. No noise on 3rd floor.
Date of stay: April 2019
  • Trip type: Travelled as a couple
    • Value
    • Service
1  Thank Billhyland911
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BristolBerlin, marketing at Hotel Bristol Berlin, responded to this reviewResponded 3 May 2019


Dear Billhyland911,

Thank you kindly for being our guest and taking the time to evaluate your stay at Hotel Bristol Berlin.

We are happy that our central location next to the famous boulevard Kurfürstendamm and the Berlin Zoological Garden was beneficial for your trip. Furthermore, we would like to thank you for your praise regarding our staff members.

We hope to welcome you again in our house during your next trip to the capital city.

With kind regards,

Your Bristol Berlin Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 April 2019

We stayed here for three nights at the end of April. A Standard room had been booked for us but we upgraded to a Premium room at a very decent price (Standard a bit small). The lesson here is that you get what you pay for and, like most 'international standard' hotels, there will be big rooms, little rooms and in-between rooms. Get whatever suits you and, if you're going to be out all day and most of the evening, why bother with 'big'. The staff was excellent - helpful, informative and friendly. The location is ideal if you want to be in a fairly quiet location but still with easy access to the city centre and to more relaxed environments - well served by U bahn and S bahn. I have a weakness for Spandau and it's easy to get there and into more leafy country (and the river and Tiergarten isn't too far away either). I have no weakness at all for over-scented designer shops but, if that's your thing, Kufurstendamm is on your doorstep. Stroll up to Savigny Platz for hosts of restaurants and keep an eye out all over Charlottenberg for little cafes which are more interesting and better value than some of the, again, 'designer' eateries. The Bristol is no longer the old Kempinsky but, to my mind, better for it. The space and the facilities of the public areas are still there - coupled with really good value rooms. OK, views are limited but, again, as a comfortable and welcoming base to venture out from for the day I was happy.

Room tip: make sure the air-conditioning is on full in east-facing rooms. It's not fierce air-conditioning and it can hold the heat overnight.
Date of stay: April 2019
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Alan F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BristolBerlin, marketing at Hotel Bristol Berlin, responded to this reviewResponded 30 April 2019

Dear Alan F,

Thank you kindly for being guest at Hotel Bristol Berlin and taking the time to evaluate your stay with us.

We are delighted to read such a lovely review about our staff members. We are pleased to see that we were able to meet your needs and helped you with any questions you had. Furthermore, we are happy that our central location next to the famous shopping street Kurfürstendamm was beneficial for you.

It would be our pleasure to welcome you again near the future. Please do let us know if we may be of any further assistance for you.

With kindest regards from Berlin,

Your Bristol Berlin Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 April 2019

I were in business trip ; hotel location is the best in berlin ; lobby is well decorated & huge space ; front disk employee are very helpful ; kind ; well English speak ;
rooms are not 5 stars ; small clean ; furniture is good for 3+ stars ; bathroom very good ; large ; clean ;
wellness area is very good ; clean ; nice to stay a 3 hours ;
breakfast is unfortunatly bad story ; all days was missed something from buffet ; the buffet is too small for all clients ; should refresh online ; all clients were disapoineded but in fact I was lucky of the servise & aware of mrs Victoria the restaurant manager ; very elegant & proffisional ; taxis in front of hotel ; a nice special taste bistro of burger now berlin 30 meters from hotel ; starbucks coffee 20 meters ;

Room tip: corner room
Date of stay: April 2019
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
Thank maher629
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BristolBerlin, marketing at Hotel Bristol Berlin, responded to this reviewResponded 25 April 2019

Dear maher629,

Thank you very much for being our guest and taking the time to review your recent stay at Hotel Bristol Berlin.

We are more than glad that our central location next to Kurfürstendamm was beneficial during your business trip. Furthermore, we would like to thank you for your praise regarding our lobby, our pool and sauna area and our front desk team.

We hope that if you return to Berlin again in the near future, you will stay with us again.

With kind regards,

Your Bristol Berlin Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 April 2019

A very nice Hotel with a friendly English speaking Staff. Breakfast was included with our Tour on a daily basis. We were in an Economy room which is small but very comfortable.
Only issue for me was there were no drawers. We had to make due with very little shelf space, so ended up with clothes piled on the desk and chair. Good restaurants and a nice in door pool. Also a comfortable bar that served meals. Would stay here again.

Date of stay: April 2019
  • Trip type: Travelled as a couple
    • Service
Thank Roger R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BristolBerlin, marketing at Hotel Bristol Berlin, responded to this reviewResponded 23 April 2019

Dear Roger R.,

Thank you for choosing Hotel Bristol Berlin for your trip to the city and reviewing your stay with us.

We are absolutely delighted that you enjoyed your stay in Berlin and that our central location next to the Kurfürstendamm, our pool area and our staff was beneficial for you.

We hope to welcome you again in our house.

Kind regards,

Your Bristol Berlin Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 April 2019 via mobile

After not being in Berlin for 35 years I’d always wanted to stay in the old Kempinski hotel on the Ku’damm, we had booked a junior suite and got a very good rate for our Australian dollar. Room was on the 5th floor with a small view of the street and railway line but no noise could be heard. Staff were very good with maps and instructions with a great Italian restaurant across the road.
Only had breakfast one morning in the adjoining cafe which was just ok as there’s plenty of other options in the neighbourhood if you’re willing to explore them. Bed was ok but the pillows weren’t so we had to ask for firmer, I’m not sure why European hotels have separate mattresses and awful pillows!
It’s an ideal location for shopping and transport links which make it a great choice. Would highly recommend especially given the good prices.

Date of stay: April 2019
Trip type: Travelled as a couple
2  Thank winos60
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BristolBerlin, marketing at Hotel Bristol Berlin, responded to this reviewResponded 23 April 2019

Dear Wayne S.,

Many thanks for choosing Hotel Bristol Berlin and writing us a feedback.

We are delighted to see that we were able to convince you of our junior suite, our central location next to Kurfürstendamm and our staff members.

It would be a pleasure to welcome you again for your next trip to Berlin and we remain for any queries you may have.

Kindest regards,

Your Bristol Berlin Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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