This is a very traditional and a luxurious hotel in a great location without a doubt but... A glass of prosecco to greet you on arrival helped sooth the irritation at our 2 rooms not being ready. A further irritation that we had an e-mail which said that breakfast was included but this was not on our record and even after showing the e-mail, it was suggested that we wait until Monday (this was Sat) to discuss with the sender. In the end, we got our breakfast for each day although never did figure out what/where to go for the special Sunday brunch which was also included.
We had 2 rooms, a basic one which was fine and looking out to the side-street and the other a larger room with a walk-in dressing room and a view of the Holocaust museum. We couldn't understand how the lighting worked - there's no point having fancy light controls if you don't explain to your customers how they work. The rooms were very comfortable, warm (this was December) and the use of an I-pad was a nice touch although the wi-fi signal was pretty poor.
The staff were neither friendly nor unfriendly but service could be pretty slow. My husband gashed his leg and on return to the hotel we asked if someone could bring us some antiseptic and a plaster - they did but it took nearly 45 minutes. Similarly, when my parents called the concierge, they were told someone would call them back and again,it took a long time. However, they arranged tickets for us to go to the Reichstag at no cost which was helpful.
Breakfast was varied and champagne was available - and beer. The quality though was nothing special - a small thing but in a 5 star hotel, I assumed the blinis would be freshly made not sitting out cold; the fruit was ok; being able to squeeze your own orange juice was another nice touch but no instructions left you struggling a little; we had cooked dishes a couple of times which were fine but inconsistent eg eggs over-cooked on second day. We had dinner in the Thai restaurant which was mixed - starters were very tasty, main courses a bit less exciting.
The location was superb, especially for a first visit to Berlin - all the sites you want to see and Museum Island are all within walking distance.
This was a special birthday celebration - we wouldn't generally stay somewhere quite as upmarket and expensive so I was expecting a bit more and I don't think it quite delivered that extra special quality. Nor did they acknowledge the birthday which surprised me as most places run to fruit basket, chocolates or a bottle of bubbly.
- Official Description (provided by the hotel):
- Welcome to the Hotel Adlon Kempinski, Berlin’s premier address that has fascinated guests since 1907. Ideally located in the very heart of a vibrant city, right next to Berlin’s famous landmark Brandenburg Gate, this iconic and luxurious hotel exudes the ultimate in style and elegance. The Hotel Adlon Kempinski welcomes guests with remarkable European Flair and heartwarming service. Three restaurants, including the Lorenz Adlon Esszimmer and the stylish Japanese-Thai restaurant Sra Bua by Tim Raue, serve the most demanding palates. With its 9,000 sq-ft spread over three levels, the Adlon Spa by Resense, Berlin’s greatest wellness haven, invites guests to enjoy soul nourishing treatments. Welcome to a living legend. ... more less
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- Also Known As:
- Adlon Kempinski Hotel
- Adlon Kempinski Berlin