I spent a couple of nights in the Adlon in December. The hotel itself was very nice, but I was disappointed with some aspects of the service. My room wasn't ready when I arrived so I headed off to the gym. No one offered to help me with my bags at this point. I returned to the desk at 3 and the room still wasn't ready. The desk staff seemed distracted and I had a real sense that they couldn't quite cope with the number of guests. This impression was reinforced in the evening when I tried to get a table at the bar but was told it was full. The duty manager promised me that a table had been found but when I returned to the bar they had no knowledge of this and I was turned away again. Not a 5 star experience.
The breakfast was very good and the concierge was excellent.
- Official Description (provided by the hotel):
- Welcome to the Hotel Adlon Kempinski, Berlin’s premier address that has fascinated guests since 1907. Ideally located in the very heart of a vibrant city, right next to Berlin’s famous landmark Brandenburg Gate, this iconic and luxurious hotel exudes the ultimate in style and elegance. The Hotel Adlon Kempinski welcomes guests with remarkable European Flair and heartwarming service. Three restaurants, including the Lorenz Adlon Esszimmer and the stylish Japanese-Thai restaurant Sra Bua by Tim Raue, serve the most demanding palates. With its 9,000 sq-ft spread over three levels, the Adlon Spa by Resense, Berlin’s greatest wellness haven, invites guests to enjoy soul nourishing treatments. Welcome to a living legend. ... more less
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- Also Known As:
- Adlon Kempinski Hotel
- Adlon Kempinski Berlin