The Adlon is a great hotel. Great breakfast, excellent service and very attentive staff at a fantastic location. My stay at Adlon was only tainted by one incident, where a front desk person informed me wife and I at the time of check in that the "Virtuoso credit" of 80Euro that was part of our package would be applicable to the room rate at the time of check out. Every piece of information given to me by the travel agent until this point said otherwise, namely, that this Virtuoso credit could only be used for anything other than the room rate. Both my wife and I double checked with the front desk person to make sure that we understood what he was saying. Sadly, on check-out, it was another person at the front desk who refused to honour the 80Eur towards the room rate. It seems that there is a communication issue between staff at the hotel. I received an email almost an entire month later from an apologetic manager, who found it necessary to remind me of the terms of the Virtuoso credit. Not very helpful, it would be nice if this hotel educated their staff better on special packages.
- Official Description (provided by the hotel):
- Welcome to the Hotel Adlon Kempinski, Berlin’s premier address that has fascinated guests since 1907. Ideally located in the very heart of a vibrant city, right next to Berlin’s famous landmark Brandenburg Gate, this iconic and luxurious hotel exudes the ultimate in style and elegance. The Hotel Adlon Kempinski welcomes guests with remarkable European Flair and heartwarming service. Three restaurants, including the Lorenz Adlon Esszimmer and the stylish Japanese-Thai restaurant Sra Bua by Tim Raue, serve the most demanding palates. With its 9,000 sq-ft spread over three levels, the Adlon Spa by Resense, Berlin’s greatest wellness haven, invites guests to enjoy soul nourishing treatments. Welcome to a living legend. ... more less
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- Also Known As:
- Adlon Kempinski Hotel
- Adlon Kempinski Berlin