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“Brilliant Hotel with a great experience” 5 of 5 bubbles
Review of Hotel Adlon Kempinski

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Hotel Adlon Kempinski
Ranked #17 of 633 Hotels in Berlin
Certificate of Excellence
London, United Kingdom
Level Contributor
123 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Brilliant Hotel with a great experience”
5 of 5 bubbles Reviewed 1 August 2014

Adlon is a signature property for Kempinski and it's location, quality of the property and service make it a truly amazing property to stay at. It would be a perfect place to stay put when you are in Berlin for business and leisure alike.

  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank Blueunderthebridge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,168 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (392)
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English first
Sulaymaniyah Province, Iraq
1 review
5 of 5 bubbles Reviewed 29 July 2014

Been here a few times last time I stayed for two weeks we booked to room one suite and one executive room the staff are very helpful a very friendly the rooms are well designed and spacious. Their restaurants are very nice great service and delicious food. They have a nice lobby and bar, also if you want to go clubbing you can go the the Felix Club it is only a few steps away from the rear entrance of the hotel. They have a standard gym with pretty much any equipment you might want they also have a sauna, pool, Jacuzzi, tanning beds, and offer many kinds massages with trained masseuses. Overall this one of the best hotels available in Berlin its close to shopping centers and museums I would recommend this hotel if you´re planning to stay in Berlin.

  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
Thank Daniel T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helsinki
Level Contributor
71 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 bubbles Reviewed 29 July 2014

We stayed for 6 nights in February this year. Got a very reasonable rate by phoning the hotel directly and ended up in two interconnecting rooms on the top floor looking onto Unter den Linden.

Right from arrival, we felt we were in good hands. The doormen and valet parking guys were very courteous and efficient. We were offered sparkling wine whilst checking in and were quickly into our rooms. The rooms themselves were very comfortable and well equipped. Very nice bathroom and huge TV. There were no tea and coffee making facilities in the room, however, they brought them when I asked for them (excellent Ronnefeldt tea and a silver teapot). They did not charge for this at all.

The room was very promptly cleaned each morning and there was a very good turn down service. Many hotels seem to be cutting back on things like this but not here.

We did not have breakfast as it was not included in the rate and I could not see how €44 per head could possibly be worth it. There is a Starbucks and another baker opposite for a basic snack but 3 or 4 minutes walk along Unter den Linden there is a restaurant called "Dressler" which has various different breakfast formulas and is very highly recommended.

Others have already commented on the location and we walked almost everywhere. It's the only hotel next to the Brandenburg Gate and that makes it rather special.

The lobby bar was very busy and sort of lacked the wow factor so obvious in the rest of the hotel, however, the service was again very good. The pool area is in the basement and felt a bit cramped but was good for relaxation. However, these are small things, it's a great hotel.

  • Stayed February 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Skotti56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santa Rosa, California
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 28 July 2014

This is a very long overdue review. Hubby and I stayed here several years ago and had the time of our lives. Beautiful, well-appointed hotel with every amenity you could want. The proximity to the Gate was breathtaking. Beds very comfy and the video about the history of the hotel made us laugh. Watched it over and over and over again. Traveled with a friend who purchased the vid and we still break it out from time to time over a few glasses of wine to laugh at! Kidding aside, we loved this hotel and dream of going back!

  • Stayed August 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
Thank CandyLandLaLa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paris, France
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed 28 July 2014

We visited Berlin for attending an international meeting. We reserved a double room with king size bed. At the moment of checkin, the receptionist happily informed us we are upgraded to a deluxe room. The room was for sure pretty luxury, but surprisingly there was only a tiny bed with one pillow (nothing like a bed in 5 star hotel). After talking to the receptionist, they offered us a room with king size bed but a lot less luxury. Again, we talked to the same receptionist, finally they wanted us to choose either the first room with tiny bed or the second room with less comfort.

I thought I was getting a room with king size bed (as reserved) in the same level of luxury, but in the end they let their customers choose between two suboptimal solutions.

Finally we were waiting for an another pillow (yes we have chosen the smaller bed).

Other disappointing facts compared to other 5 star hotels we have stayed in:
-There is no coffee and tea facility in the room.
-Be prepared to be stopped quite strictly by the guards before heading back to your room.
-Based on our experience you're treated nicer in many other hotels.

I thought Adlon Kempinski was the best hotel in Berlin. It is definitely a nice hotel and we expected that even small things would make the difference, but in this hotel the small things created our disappointment.

  • Stayed July 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Service
Helpful?
10 Thank C S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelAdlonKempinski, Manager at Hotel Adlon Kempinski, responded to this review, 31 July 2014
Dear esteemed reviewer,

Thank you for taking the time to share your experience with us here on Trip. We strive to offer you a superb product and an outstanding service on every day of the year. I am sorry to read that we did not meet your expectations during your stay with us at the Hotel Adlon Kempinski. I would like to apologize for the occurred inconveniences and reassure you that this is not our standard.

We take pride in serving the needs of our guests to make their stay remarkable and unforgettable.

Kindly contact me personally at maria.grueter (at) kempinski.com so that I have the chance to express my regret personally.

I am looking forward to welcoming you back at the Hotel Adlon Kempinski Berlin and to making your stay a truly outstanding and memorable one.

Kind regards,
Maria Grüter
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philadelphia, PA
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 27 July 2014

Having tried to find some reasons not to give the Adlon five stars, I must admit that I failed. The location next to Brandenburg Gate can't be beat, the staff are true professionals and the rooms tastefully furnished, very quiet and comfortable. In short, a real treat and worth the price. Don't expect Brandenburg Gate views froom the lower priced rooms, however. The only thing missing from the rooms is a coffee maker/kettle - a cup of coffee via room service is €11 and there's also the option to rent a Nespresso machine for €15/day (capsules included).

Where I came closest in my quest to nitpick was during breakfast because it's not a good value. For the prices charged, I expect everything to be a step above the rest. That was the case with the room but not the breakfast. €42 for stale baked goods (rolls, baguette, etc.), hard & flavorless pineapple and uninspired omelets - that is done better by every other country Inn in Germany. Yet other breakfast items were done well, such as the nut and honey cereal. Much appreciated also the willingness of the wait staff to accommodate special requests.

  • Stayed July 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Schnetzfink
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Croydon, United Kingdom
Level Contributor
146 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
5 of 5 bubbles Reviewed 26 July 2014

We wanted to stay somewhere special and centrally located for our 35th wedding anniversary weekend in Berlin and chose the Adlon Kempinski, on Unter den Linden, which met all our hopes and expectations.

It was very easy to reach from Tegel airport by hopping on the express bus, which delivered us less than 100 yards from the hotel. The return was similarly convenient.

The reception desk, on a late Friday morning was busy, but there were enough staff to deal with everyone without too much delay. Maia told us our room was not ready, so we took some things out of our cases and by the time we had returned 10 minutes later to drop them off, she said that she had just had notification that the room was ready and sent another of the reception staff to take us up. The room was large and well air conditioned and looked out over the side street, so it was very quiet, helped by doors between the small lobby area and the bedroom. There were electronically controlled blinds which helped to keep the sun out on an exceptionally hot and humid weekend.

The bathroom was also large and very well maintained, with bath and two washbasins and a lot of black marble, with one glass door leading off to a separate lavatory and a second to a spacious shower cubicle.

Before setting off on our sightseeing, we spoke to the concierge to obtain dinner recommendations for that night and the next and he not only booked them, but also by the time we returned to the room later that day, we had a letter confirming each of the bookings. We were very happy with both the restaurants and they were exactly what we had asked for in terms of distance from the hotel and type of food.

At the end of a hot, sticky day, a beer in the hotel bar next to the wonderful lobby and fountain, was served promptly and deliciously cold, with enough nuts and snacks to satisfy us until dinner.

The breakfast areas are extensive and we could have chosen a table outside for a view of the Brandenburg Gate, which is only a few yards away, but we opted for the inside and the air conditioning. The buffet was so comprehensive that we didn't look at the menu, with special features like fresh honeycomb by the jam section and caviar and champagne also available. A nice touch is the staff member dressed a little like an old 'cigarette girl' who walked around with a basket of warm bread and pastries. The service was impeccable and nothing was too much trouble for the staff.

Altogether, a very happy choice and although we may not go back to Berlin, we will certainly look out for other Kempinski hotels and I have already started recommending this one to friends.

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank MJLHoliday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Adlon Kempinski

Property: Hotel Adlon Kempinski
Address: Unter den Linden 77, 10117 Berlin, Germany
Phone Number:
Region: Germany > Berlin > Mitte
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Berlin
#5 Family Hotel in Berlin
#10 Spa Hotel in Berlin
#14 Romantic Hotel in Berlin
#15 Luxury Hotel in Berlin
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Hotel Adlon Kempinski 5*
Number of rooms: 382
Official Description (provided by the hotel):
Welcome to the Hotel Adlon Kempinski, Berlin’s premier address that has fascinated guests since 1907. Ideally located in the very heart of a vibrant city, right next to Berlin’s famous landmark Brandenburg Gate, this iconic and luxurious hotel exudes the ultimate in style and elegance. The Hotel Adlon Kempinski welcomes guests with remarkable European Flair and heartwarming service. Three restaurants, including the Lorenz Adlon Esszimmer and the stylish Japanese-Thai restaurant Sra Bua by Tim Raue, serve the most demanding palates. With its 9,000 sq-ft spread over three levels, the Adlon Spa by Resense, Berlin’s greatest wellness haven, invites guests to enjoy soul nourishing treatments. Welcome to a living legend. ... more   less 
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Also Known As:
Adlon Kempinski Hotel
Adlon Kempinski Berlin

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