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“Great Experience But May Try Another Hotel in the Future”

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The Westin Grand Berlin
Ranked #113 of 635 Hotels in Berlin
Certificate of Excellence
Reviewed 27 May 2013

Upon entering The Westin Grand Berlin for the first time, you are perhaps struck most by the grandness (sorry, but it's true) of the lobby. Covered in several forests’ worth of medium-to-dark-hued wood paneling, and anchored by a magnificent 6- or 7-story atrium, the hotel definitely has a unique, luxe look. There are complimentary issues of Der Tagesspiegel along with other periodicals and a chic floral display in the lobby, along with the Relish restaurant.

The hotel staff were generally friendly and, as a non-German speaker, I felt as though they were most kind when I just started speaking English rather than trying to speak German first. I found this to be counterintuitive, as, for example, when I asked a server at Relish in German if I could speak English after she greeted me and asked me something in German, she just tilted her head and, with a slightly exasperated facial expression, said “Ok?”. When I would instead maybe say “Guten Tag” and then just start speaking in English, it was a lot easier and no one seemed to be as annoyed. I found this strange as, on the same trip, in Paris, the people I interacted with much preferred the prior scenario.

My friend and I shared a room booked with his SPG Platinum points. We were upgraded with a special Suite Night request to a Junior Suite which was quite large and was most incredible for the fact that it had 1.5 baths! The view was nice, overlooking a rear courtyard and was quiet. There is a ton of construction going on all over Berlin, but especially near the hotel as they are working on a new metro station, so perhaps rooms facing the street might be incredibly loud during the daytime although I cannot vouch for this. One incredibly positive note was that the housekeeping staff were amazing! The person who maintained our room would even fold our clothes which were left on the bed, not just in some casual way but really with quite a bit of precision. This department's staff were also incredibly kind and definitely exceeded my expectations.

The hotel is ideally located for shopping-centric travel itineraries at a point which is within a few blocks' walking distance of Galeries Lafayette and Quartier 206, along with being very close to the Gendarmenmarkt, Reichstag, Brandenburg Tor, Friedrichstrasse metro stop and also within about 7-10 minutes' walk of Museum Island. For these reasons, this hotel is in a fabulous location for the average tourist. However, as there are so many significant historical attractions/buildings (including almost innumerable embassies) nearby, the area has a heavy pedestrian police presence and can feel very clinical, almost even sterile in its uniformity in terms of being a slew of very newish-looking grey or beige stone buildings. There are definitely unique buildings and the area is very safe which is important, but this area just doesn't have the fun or edgy vibe of a city that I thought it would. For comparison's sake, it felt like staying in the Back Bay area of Boston as opposed to the South End or Cambridge. There is nothing wrong with it, but it just felt very corporate and uniform. By comparison, if you take the U2 line to Rosa-Luxemburg-Platz there is an area there (still part of the Mitte district) which is much more fun and has an amazing array of stores and restaurants and is perfect for the 20- to 30something who wants to see something more unique. This area could more compare to some interesting part of Brooklyn. Also worth a visit if going to Berlin is the Filetstueck restaurant in Prenzlauer Berg (U2 metro to Eberswalder Strasse) – one of the best steaks I have ever had - and seeing the 300 foot wide Karl Marx Allee (U5 metro to Strausberger Platz).

Overall, hotel was like the standard beautiful, elegant 4-star hotel you would experience in the US. Staff was generally good and as mentioned previously the location is very good for most tourists’ points of interest. However, the hotel did not really “wow” me at any point aside from the 1.5 baths in the Junior Suite or the diligence of the housekeeping staff. So I would recommend this hotel not as much for younger single travelers or for those requiring some sort of transcendent aesthetic or luxury experience as I would for those needing to be within walking distance of some of the major tourist points and only a few moments away from extensive shopping options.

  • Stayed: May 2013, travelled with friends
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3  Thank paravion0085
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westin_Grand_Berlin, Executive Office at The Westin Grand Berlin, responded to this reviewResponded 5 June 2013

Dear guest, we thank your indeed for your efforts with this extensive review. We do really appreciate any constructive feedback of our guests and take corrective actions for improve our service wherever possible. We deeply regret the bad impression you have got. Please be assured that we have evaluated your comment with our staff especially at the restaurant. Our Housekeeping department was very glad to see that you were satisfied. Even if we could not convince to 100%, we would be pleased to get another chance if you come back to Berlin. The Westin Grand Berlin, Andrea W.

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Reviewed 23 May 2013 via mobile

Westin in Berlin is really extraordinary place. It the old building, renovated and yet they managed to keep original style. Amazing stairs in the moddle of few stories high hall. Space inside is very impressive.

Service was excellent, rooms clean and nicely done, though not too big. Reach and tasty breakfast! The location of the hotel is also its great advantage. Close to ubahn, HauptBahnhof and many good restaurants.

So highly recommend for every Betlin visitor!

  • Stayed: May 2013
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Thank Mike D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westin_Grand_Berlin, Executive Office at The Westin Grand Berlin, responded to this reviewResponded 24 May 2013

Dear guest, of course we appreciate any comments of our guests as they help us to improve our service. But we are pleased of course to get a positive feedback as our guest was satisfied. Thank you so much for giving us your impressions! The Westin Grand Berlin, Andrea W.

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Reviewed 21 May 2013

We have now stayed at the Westin Berlin a few times as it is the only SPG property available in Berlin. But, this must be one of the most boring and least-luxurious Westins ever.

The main areas are dominated by dark-brown, middle-brown and beige colours which makes it always look dark everywhere. Corridors are claustrophobic and the doors to the rooms are so low that I (at 195 cm) almost every time upon entering bumped my head.

The room itself has the super comfortable Heavenly Bed, but it pretty much ends there. There is an armchair, a work desk and the basics. But, if one needs anything else, you have to call housekeeping, which easily takes up to one hour to deliver things! Unacceptable for a five star property. Why do they not offer basic amenities in the room? Every other hotel has an alarm clock, an ironing board and iron, comb, tooth brushes, shoehorn etc. - not so the Westin Grand Berlin. "We offer all these things complimentary and on request only" - as a very frequent traveler this is exactly what I do not want: call housekeeping and wait for an hour. Convenience is of utmost importance to me and I want stuff to be readily available.

The Spa is about as dull as the rest of the hotel, breakfast a nightmare with large crowds cramming into a long and narrow restaurant and the buffet items being of sub-standard quality (scrambled eggs made from powder???). Outside no one is available to call a cab or to deliver a parked car.

On a positive note, we loved the little terrace area outside for a drink and the staff was super friendly.

Until SPG opens a new property in Berlin, I will be staying at the Grand Hyatt, which offers superb service at the same price.

  • Stayed: May 2013, travelled as a couple
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Thank SFLeonce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westin_Grand_Berlin, Executive Office at The Westin Grand Berlin, responded to this reviewResponded 31 May 2013

Dear guest, first of all we thank you for being our guest; we was concerned to must read your impressions on this and other websites. Our fist aim is the satisfaction of our guests and all the more we do sincere regret that we could not meet your expectations. In the meantime our General Manager has contacted you and we are really pleased for getting a second chance to convince from our service standard. The team of The Westin Grand Berlin

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Reviewed 16 May 2013

We stayed at the Westin Grand during a long weekend and they were very busy, but we had a really good experience. We were aware that construction was going on next to the hotel (and all over the rest of Berlin as well) so that was not an issue. We also didn't have problems with the AC like other reviewers. We were upgraded to a jr suite and liked the room, although I felt the bed was not a "heavenly bed" like in other Westins. We got complementary continental breakfast. The buffet breakfast looked good and we planned to pay the 14 Euros p. p. extra the next morning to get the full buffet but the continental ended up being enough for us. You get a variety of breads, rolls, and croissants, butter, jams, honey, muesli from the buffet, juice, and tea/coffee. Well, maybe it is a little stingy for the management to only give continental breakfast for people who use points when I'm sure at the end of the day they throw out a lot of food from the buffet.
Anyway the hotel itself is beautiful, kind of grand old style with a glass cupola sitting high on top over the foyer. The pool/spa area was lovely, very serene. The location of the hotel is fantastic, almost next to the Brandenburg Gate, and there is a slab of Berlin Wall right outside the hotel for photo opps. Last but not least you can park your car in the Galeries Lafayette just 1 block down the road and only pay 4,50 Euros/24 hrs.

  • Stayed: May 2013, travelled with family
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1  Thank travelkonijn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westin_Grand_Berlin, Executive Office at The Westin Grand Berlin, responded to this reviewResponded 17 May 2013

Dear guest, Thank you for staying with us and thank you for sharing with all of us your impression. We as hotel are delighted you see that you have had a comfortable and enjoyable stay and we felt well. Should you need a home in Berlin again, we hope we will be your first choice. The Westin Grand Berlin, Andrea W.

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Reviewed 15 May 2013

Positives - (1) Great location - within walking distance to Museum Island. (2) Upgraded to a Jr Suite due to platinum SPG status - thank you very much -- very nice, clean, spacious room (3) Very comfortable bed (4) Unlike some other reviews, It was actually pretty quiet in our room (# 704) - but it was on Sunday and Sunday night - so no actual construction outside was happening. (5) staff very helpful and courteous. Negatives - (1) Extensive construction going on in this area - on arrival from Hannover, our GPS had us going East on Unter den Linden until reaching Friedrichstrasse. Friedrchstrasses is completely torn up at that intersection. The actual entrance to the hotel is at the corner of Friedrichstrasse and Behrenstrasse so one needs to come up Friedrichstrasse from the South or on Behrenstrasse from the East. (2) Parking is 28 euros and no option of self-parking - valet will park and you can call before heading down to the lobby to pick up your car. (3) Poor A/C - as noted in a couple of other reviews. Upon entry, room was very stuffy and warm. Turned A/C on and dialed down to lowest temprature with max fan - but nothing much happened. A little air was coming out of the vent and not much cooler than the room. I opened the windows (as far as possible) and eventually room temperature was OK. (4) As per the poor policy decision of many Westins, when platinum spg members select a free breakfast as their "recognition" choice upon check in, it is a continental one. Apparently we are not valued enough to receive the full breakfast buffet.

  • Stayed: May 2013, travelled as a couple
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2  Thank JackR46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westin_Grand_Berlin, Executive Office at The Westin Grand Berlin, responded to this reviewResponded 17 May 2013

Dear Guest thank you for choosing our hotel for your recent visit in Berlin and thank you for your really detailed report. We are pleased to see that you have enjoyed your stay with us. And we are deeply grateful for your comments. But of course you can park your car by yourself in one of the park houses around. The valet parking is just a service offer. And for our platinum guests is continental breakfast for free appropriate to the SPG benefits which were launched one year ago as benefit for our valued SPG guests. We hope the positive aspects you experienced with us will let you stay with us again in the not too distant future. The Westin Grand Berlin-Team, Andrea W.

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Reviewed 15 May 2013

Recently had a 5 night stay in what must be one of the dullest -dreariest hotels in my life i have ever stayed in.

It is so unfortunate that the hotel used so much artificial lighting when fotos were being taken for its website which gives a very different perspective to the real hotel on entering.

The carpets in the general areas and corridors are badly stained.

Dark Brown--and Cream are the main colours internally.

Right now in Berlin -major street construction is talking place -so request an inside room.

Our A/C did not work--reported 3 times to Service Express--we finally gave up--it was not fixed.

Breakfast is a nightmare ---with so many people trying to enjoy really good food.

Sadly this hotel has no EXECUTIVE LOUNGE---hence i would not return.

In our bedroom --we had to have lights on all the time as it was so dark--no bedside clocks are in the rooms.

If u are feeling depressed and need a break --this is NOT a hotel to go to.

How could any General Manager permit such a hotel to convey such sadness based on the colours and total lack of lighting internally..

I understand that both the WESTIN and HILTON in BERLIN are owned by the same company--what a contrast the Hilton is as u will see on my other review..

  • Stayed: May 2013, travelled with friends
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1  Thank IRELANDSMAN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westin_Grand_Berlin, Executive Office at The Westin Grand Berlin, responded to this reviewResponded 17 May 2013

Dear guest, we thank you very much for giving us your detailed report about your stay with us guest comments are a valued tool for improving our service. Obviously we could not meet your expectations not a bit and we regret that you were so disappointed. However, our service should work well and we have evaluated your concerns internally for guarantee a high service standard. Should you give us a second chance please ask for our different room types – we are sure there will be a suitable room for you! We would be pleased to convince you during your next stay. The Westin Grand Berlin-Team, Andrea W.

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Reviewed 13 May 2013

Pros:
1-fantastic location

Cons:
1- service although not bad does not match the price tag
2-very expensive wifi inexcusable when all 3 star hotels offer free wifi
3- rooms below standard of other Westins ( Melbourne , Tokyo)

Hope you find this helpful

Stayed: May 2013, travelled solo
1  Thank durkadurkaDurka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westin_Grand_Berlin, Executive Office at The Westin Grand Berlin, responded to this reviewResponded 17 May 2013

Dear guest, we really regret that we could not meet your expectations; your Impressions are very appreciated for monitoring our standards and for improving our service. Should you give us a second chance we would be pleased to welcome you again. The Westin Grand Berlin-Team, Andrea W.

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Additional Information about The Westin Grand Berlin

Address: Friedrichstr. 158 - 164, 10117 Berlin, Germany
Region: Germany > Berlin > Mitte
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#36 Spa Hotel in Berlin
#45 Business Hotel in Berlin
#69 Romantic Hotel in Berlin
#70 Family Hotel in Berlin
#85 Luxury Hotel in Berlin
Price Range: £124 - £351 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Grand Berlin 5*
Number of rooms: 400
Official Description (provided by the hotel):
Famous location in the historic city centre, trendy district "Berlin-Mitte", on the corner "Unter den Linden"/ "Friedrichstrasse" and very well connected to all public transportation.Sights like Brandenburger Tor, Checkpoint Charlie, Museumsinsel and Gendarmenmarkt within walking distance. 400 Elegant rooms and suites, lavish lobby with grand staircase, restaurant, bar, summer terrace, spacious hotel garden, spa with indoor pool, fitness area, business center, 10 function rooms. Have a little relaxation and stay well! ... more   less 
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Also Known As:
The Westin Grand Berlin Hotel Berlin
Westin Hotel Berlin
Westin Berlin
Berlin Westin

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