I have stayed in a number of hotels from this chain for business over the years, but this was a trip with the family from 19th to 22nd December...we did not have connecting rooms but the rooms they allocated us were close together. We did not make use of the restaurants in the hotel so this review is limited to the room and the staff.
The location of the hotel is good, there are U Bahn and S Bahn lines very close, there are a number of good shopping malls close to the hotel and Brandenburg Gate is a short walk.
The rooms are a nice size and have everything you need, the beds are very comfortable and everything works, just like you would expect. The bathroom is on the small side, with a bath over the shower, but it is easily manageable. One thing that was frustrating was the amount of dust in the room, which we can only assume comes from the construction taking place on the road outside the hotel...the windows were not open, but nonetheless the air in the room was not great. Also, the sir conditioner did not cool the room, so assume they turn those off in the winter!
As for the staff, I asked the concierge for some recommendations for restaurants, but unless I was looking for something within the direct vicinity of the hotel, they didn't seem to have a clue or even care, which was very dissapointing for a hotel like this.
In summary, the room was good, the location of the hotel was good, but the staff were not fantastic.
- Official Description (provided by the hotel):
- Famous location in the historic city centre, trendy district "Berlin-Mitte", on the corner "Unter den Linden"/ "Friedrichstrasse" and very well connected to all public transportation.Sights like Brandenburger Tor, Checkpoint Charlie, Museumsinsel and Gendarmenmarkt within walking distance. 400 Elegant rooms and suites, lavish lobby with grand staircase, restaurant, bar, summer terrace, spacious hotel garden, spa with indoor pool, fitness area, business center, 10 function rooms. Have a little relaxation and stay well! ... more less
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- Also Known As:
- The Westin Grand Berlin Hotel Berlin
- Westin Hotel Berlin
- Westin Berlin
- Berlin Westin