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“Recommended!”

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Mercure Hotel MOA Berlin
Ranked #51 of 635 Hotels in Berlin
Certificate of Excellence
Reviewed 23 July 2014

This hotel is located just a short 2 minute walk from the U subway so it is very well connected. Staff is very friendly and willing to help with whatever needs you might have. The hotel has a very unique style. Rooms are nice and bathrooms are very clean. The only bad thing is the internet, your device can get disconnected randomly. Definitely recommended.

  • Stayed: July 2014, travelled solo
    • Value
    • Location
    • Service
2  Thank Sebastian A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelMOABerlin, Leiter Front Office at Mercure Hotel MOA Berlin, responded to this reviewResponded 5 August 2014

Dear Sebastian A,

Thank you very much for providing us with your candid opinion which allows us to improve our standards according to our customer’s wishes and also to solve problems that might creep into the daily work routine.
We appreciate your comments, because honest criticism gives us the motivation to improve and maintain a high standard and great hospitality.

The BEST WESTERN PREMIER Hotel MOA BERLIN would be delighted to welcome you in our hotel back soon.

Sincerely,

Sebastian Hartleb
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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383 - 389 of 2,179 reviews

Reviewed 23 July 2014

All the services are excellent. Good facillities for smokers at the Frauen Stellplats on top of the parking garage - you just have to ride 2 different elevators and pass 5 heawy glass doors.
But damn the architect that designet this modern hotel. It is really a labyrinth and 3 days are not enough to find your way around. From the room you just look out into the indoor atrium, so you will not know if it is rain or sunshine outside. You might forget that you are staying i Berlin - this MOA World could be anywhere. The view from our room is 26 other indoor windows – all with closed curtains day and night. Nice rooms but it feels like a prison.

Room Tip: Make sure you get a room with windows looking out into the real World - not just to the indoor atriu...
  • Stayed: July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank TAR750
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelMOABerlin, Leiter Front Office at Mercure Hotel MOA Berlin, responded to this reviewResponded 5 August 2014

Dear TAR 750,

First of all we would like to thank you for your recent stay with us. Hopefully you had a pleasant and safe trip to your next destination. Also we would like to say thank you for taking the time and letting us know your opinion.

We highly appreciate your comments because that gives us the motivation to maintain our high standards of hospitality.

I am glad to hear your friendly feedback of our staff as well as on our quality of service. Of course I will pass on your praise of the good care and kindness to all the employees, because they are the heart of our company.

The BEST WESTERN PREMIER Hotel MOA BERLIN would be delighted to welcome you in our hotel back soon.

Sincerely,

Sebastian Hartleb
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2014 via mobile

Really nice - very stylish and lovely hotel. Breakfast was really good, staff friendly and beds really comfy!
Is close to underground station so easy to get to city centre or a lovely walk through the tiergaeten (took us about 35 mins).
Would happily return!!!

Stayed: July 2014
Thank jpeeps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelMOABerlin, Leiter Front Office at Mercure Hotel MOA Berlin, responded to this reviewResponded 5 August 2014

Dear Jpeeps,

First of all we would like to thank you for your recent stay with us. Hopefully you had a pleasant and safe trip to your next destination. Also we would like to say thank you for taking the time and letting us know your opinion.

We highly appreciate your comments because that gives us the motivation to maintain our high standards of hospitality.

I am glad to hear your friendly feedback of our staff as well as on our quality of service. Of course I will pass on your praise of the good care and kindness to all the employees, because they are the heart of our company.

The BEST WESTERN PREMIER Hotel MOA BERLIN would be delighted to welcome you in our hotel back soon.

Sincerely,

Sebastian Hartleb
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 July 2014

Despite its distance from the center of Berlin, this hotel is very close to public transportation. it literally took us 16 minutes door to door to get to the Brandenburg Tor.

The supermarket beneath the hotel (same building!) is great - open at 7 am with super-fresh rolls, and a new supply of fruit and vegetables make for an excellent breakfast (they even sell coffee). Much more economic than the 18 Euro hotel breakfast.

The gym above the hotel, again same building, is free for hotel guests and is the best equipped gym I have ever seen.

Three good places to eat within a block and a half - lichtblick, arema and osmaniya - tried them all, all good.

The only quirk is the wifi system they use - you get a slip of paper with a username and password that are good from 1-3 days, and they could not seem to figure out how to give us slips of paper that work for the entire stay - so we were constantly required to get new passwords. They are friendly about it however, and will read them to you over the phone. Try to get one for 72 hours...

Highly recommended and would stay here again!

Room Tip: Half the rooms face a wall the other the street. View not great either way, but perhaps the street f...
  • Stayed: July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank codish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelMOABerlin, Leiter Front Office at Mercure Hotel MOA Berlin, responded to this reviewResponded 5 August 2014

Dear Codish,

We have been happy to welcome you at the BEST WESTERN PREMIER Hotel MOA BERLIN and hope that you had a pleasant trip back home. I would like to thank you for taking the time to share your personal impressions with us.
We do appreciate your efforts very much and make it a point to evaluate all questionnaires carefully.
Your suggestions for improvement and your points of critique give us the opportunity to look at new ideas, which can be implemented at short notice as well as in the long run.

Please let me know when your travel plans do bring you back to Berlin again. I’m pleased to reserve a room for you and it is a pleasure for us to welcome you back to our hotel soon again.

Best Regards from Berlin,

Sebastian Hartleb
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 July 2014

We visited Berlin for the 2nd time. And staying at Hotel MOA was a pleasant experience.
Very friendly and serviceminded staff. Nice comfortable room with a very good shover cabin.
Very covinient parking facilities. And the hotel location very close to the U-bahn is covinient.
We would like to stay at MOA again.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank Asger H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelMOABerlin, Leiter Front Office at Mercure Hotel MOA Berlin, responded to this reviewResponded 5 August 2014

Dear Asger H,


Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 0049 30 394043159.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Sebastian Hartleb
Empfangschef
BEST WESTERN PREMIER Hotel Moa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2014

A very pleasent hotel and staff.
We are very pleased with our stay!
It is placed very central and rigth next to the metro, witch is very easy to use.
Good beds, nice decoration, lovely breakfeast and great dinner room.

Stayed: July 2014, travelled with friends
1  Thank 318Jules
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelMOABerlin, Leiter Front Office at Mercure Hotel MOA Berlin, responded to this reviewResponded 5 August 2014
Google Translation

Kære 318Jules,

Tak, fordi du udfyldte spørgeskemaet vedrørende dit nylige ophold hos os.

Vi sætter stor pris på at have dig som kunde, og din feedback er vigtig for os. Ved at fortælle os, hvad du godt kunne lide ved dit ophold, og hvordan vi kan gøre det bedre, hjælper du os med at give dig og andre gæster en førsteklasses oplevelse fremover. Vi håber, at du kommer tilbage, og vi glæder os til at se dig igen.

Hvis der er noget, jeg kan hjælpe dig med fremover, er du velkommen til at kontakte mig på 0049 30 394043159.

Endnu en gang tak, fordi du tog dig tid til at udfylde spørgeskemaet. Vi sætter pris på din loyalitet over for vores brand.

Venlig hilsen

Sebastian Hartleb
Empfangschef
BEST WESTERN PREMIER Hotel Moa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 July 2014

It’s my third time in the hotel, and I know for sure that I’m not done yet!
This time, I was traveling with my two siblings. We got a normal double-bed room with a separate removable bed – it was quite all right (a bit short for an adult my height). The service and the staff was great as always. This time we didn’t have breakfast included, but with the Moa Center we could buy whatever we needed of food and drinks.
With Birkenstrasse station just 5 minutes away we had easy access to U-bhan and the rest of Berlin.
Both of my sibling were thrilled by the hotel, and would lobe to come back.

  • Stayed: May 2014, travelled with family
    • Location
    • Rooms
    • Service
Thank Sim E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelMOABerlin, Leiter Front Office at Mercure Hotel MOA Berlin, responded to this reviewResponded 4 August 2014

Dear Sim E,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.


Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Sebastian Hartleb
Empfangschef
BEST WESTERN PREMIER Hotel Moa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Hotel MOA Berlin

Address: Stephanstr. 41, 10559 Berlin, Germany (Formerly BEST WESTERN Premier Hotel Moa Berlin)
Region: Germany > Berlin > Moabit
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Airport Transportation
Hotel Style:
Ranked #51 of 635 Hotels in Berlin
Price Range: £61 - £148 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Hotel MOA Berlin 4*
Number of rooms: 196
Official Description (provided by the hotel):
Welcome to the Hotel MOA Berlin Our hotel, located in the beautiful Berlin "Tiergarten", is very easy to reach thanks to its proximity to Berlin's government district, the central station, "Kurfürstendamm" avenue and the airport. Sights and attractions such as Bellevue Palace, the Brandenburg Gate, the "Straße des 17. Juni", the Reichstag building, and the "Westhafen" port are all in close proximity and convenient to visit. At our hotel you will find 196 comfortable, non-smoking rooms, all fitted with air conditioning, and a tea and coffee station, as well as, of course, free Wi-Fi access. Our cosy restaurant will spoil you with culinary treats from morning till night, and afterwards you can spend a relaxing evening with a cocktail at our hotel bar. At the heart of our hotel you will find a 1,600 square metre atrium with green paces. For conferences, receptions, weddings and events of all sorts, we at Best Western Premier Hotel MOA Berlin have a variety of function rooms available to you. You can choose between business suites, conference and event rooms as well as our 2,200 square metre Convention Hall. Over a total area of 6,000 square metres, we have space for up to 6,500 people. We wish you a pleasant stay! ... more   less 
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