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“Base in Berlin”

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H2 Hotel Berlin Alexanderplatz
Ranked #125 of 634 Hotels in Berlin
Certificate of Excellence
Claremorris, Ireland
Level Contributor
141 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
“Base in Berlin”
Reviewed 16 June 2014

Really appreciated the free ipads in the lobby. Lovely touch. The scrambled eggs at breakfast were nicest ever. Plenty selection for breakfast. The cleanliness throughout the whole hotel was exemplary. 5 minutes from Alexanderplatz station . Luggage room great on day of departure , luggage looked after for the entire day as our flight was at night..
Wisest use of space in bedroom ever. Huge hooks inside the door to hang bags, jackets ,hats etc on .
Stayed 3 nights. No complaints.
The pillows had no support at all. It would have been nice to have tea making facilities in the room.
Shower was great. Toilet in bathroom was separated from shower area by glass [see through] door which gave some modicum of privacy if sharing the room. We had 2 rooms and both were lovely. Never heard a sound at night from other rooms.
Any queries asked at reception were answered. Busy hotel with lots of young people and tours coming and going. Great base for our trip.

  • Stayed August 2013, travelled with family
    • Value
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Helpful?
Thank claremorrisdolly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RAMADA-Berlin-Mitte, Manager at H2 Hotel Berlin Alexanderplatz, responded to this review, 19 June 2014
Dear guests,
Thank you very much for taking time to share your impressions with us. 3 nights – no complaints, we are glad, that you felt comfortable with us and our hotel was a great base for your trip.
Looking forward to see you again soon.

Your team of H2 Hotel Berlin-Alexanderplatz
Kessrin Heusel – Online Reputation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,266 reviews from our community

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Warrington, United Kingdom
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 14 June 2014

Spent 5 nights at this hotel. Excellent hotel room comfortable staff very helpful. Breakfast time very busy but if you after 9 30 gets less hectic. Would go back very convenient for getting the open top buses, the TV tower and Alexanderplaza shops. The TXL bus from the airport only a few hundred yards away.

  • Stayed June 2014, travelled as a couple
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Helpful?
2 Thank 9Linda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RAMADA-Berlin-Mitte, Manager at H2 Hotel Berlin Alexanderplatz, responded to this review, 19 June 2014
Dear guests,
We are very pleased that you have blessed us with this excellent rating after a seemingly enjoyable stay. Thank you so much for recommending us.

Your team of H2 Hotel Berlin-Alexanderplatz
Kessrin Heusel – Online Reputation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Eastern Finland, Finland
Level Contributor
30 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 13 June 2014

I stayed four nights in this hotel with my friend. We found the location of this hotel quite excellent. The price was also reasonable for a modern, clean and quiet room. This hotel is very easy to find and you can easily travel there for ex. from the Tegel airport. Just take the bus TXL and get out from the bus on terminal stop. Then walk some hundred meters to same direction the bus is headed when you step out of it and there is the hotel.
The breakfast was also a good one, only a bit crowded, but anyhow we always found a free table there. The only bad thing in this hotel was that there wasn't any redfridgerator in the rooms neither an ice machine in the hotel. Because it was very hot weather when we stayed in this hotel, we would have appreciated cool drinks in our room. You could buy drinks and for ex. hamburgers from the bar on the groundfloor though.
We recommend travellers to buy the Berlin Welcome card. With it it is very easy to travel with buses, trams, S and U bahn. Especially because the H2 is situated near the stations. And you also get many discounts from different sightseeing spots with this card. Very nice.
Don't miss the nearby department store Alexa. There you can find many things to buy at a reasonable price. Galleria and KaDeWe are for those who have lots of money and can afford to buy luxury products and trade marks.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Ulla S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RAMADA-Berlin-Mitte, Manager at H2 Hotel Berlin Alexanderplatz, responded to this review, 19 June 2014
Dear guests,
We are grateful for the good review you have written for our hotel. It is nice to know that we could provide you with a very convenient location to start exploring the city and with modern, clean and quiet rooms for reasonable prices to have a restful night. As our mini-shop in the HUB is open 24/7 a week our rooms are not additionally equipped with minibars.
Already today we want to say thank you for coming back to us in the future.

Your team of H2 Hotel Berlin-Alexanderplatz
Kessrin Heusel – Online Reputation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Beersheba, Israel
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 12 June 2014

The location is good. Near the Alexander Platz, and the metro in the Mitte area.
The rooms are clean, and the breakfast is good (based on other Europe hotels experience) – a few choices of ham\cheese, breads, a really good coffee
The only negative this is there in no safety box in the room, only in the lobby.. a bit problematic to those who travel with cash money

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Marina P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RAMADA-Berlin-Mitte, Manager at H2 Hotel Berlin Alexanderplatz, responded to this review, 19 June 2014
Dear guests,
Thank you for sharing your opinion about your stay and for given our hotel this good rating. We are happy that you enjoyed your stay and value for money was completely to your satisfaction.
It would be great if we could welcome you again as guests of our hotel.

Your team of H2 Hotel Berlin-Alexanderplatz
Kessrin Heusel – Online Reputation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
149 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 11 June 2014

Excellent location, great breakfast, even though a bit of a scrum to get seating and not enough coffee machines(should look into getting urns with filter coffee), it was still a nice hotel. But the female staff were very rude and unprofessional, totally the opposite of the helpful male staff. Didn't look like they wanted to be at work, while the male staff were always friendly and cheery. Also, housekeeping need a bit more common sense. When a special request is made for more bedsheets, continue to fill the request until the end of the stay if you insist in taking it off every day. Instead I had to ask the staff everyday for the same thing.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank budgetfussy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RAMADA-Berlin-Mitte, Manager at H2 Hotel Berlin Alexanderplatz, responded to this review, 19 June 2014
Dear guests,
Thank you for coming back to us with a review regarding your stay. To become aware of what you have experienced is very important for us to constantly improve ourselves. For this reason we informed the service manager immediately about the unprofessional behavior of the female staff you have described. We are really sorry for that. Further we would like to apologize for the poor communication between reception and housekeeping.
We hope that the positive impressions outweigh and you will visit us again.

Your team of H2 Hotel Berlin-Alexanderplatz
Kessrin Heusel – Online Reputation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hafnarfjordur
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 8 June 2014

Building and facilities as new, check in efficient and everything super clean. Nice bathroom with a good shower, only thing maybe "lacking" was a security box. Brilliant location 400 meters from Alexendarplatz, a major S and U bahn transport hub. No problems at all. Very good value.

  • Stayed May 2014, travelled with friends
    • Value
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    • Service
Helpful?
3 Thank kgudjonsson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RAMADA-Berlin-Mitte, Manager at H2 Hotel Berlin Alexanderplatz, responded to this review, 19 June 2014
Dear guests,
„Would go again“– This is the best of what we can achieve with offering our services.
Thank you very much for rating and recommending our hotel. See you soon.

Your team of H2 Hotel Berlin-Alexanderplatz
Kessrin Heusel – Online Reputation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 June 2014

There were 3 of us sharing a family room (quadruple), everything was excellent, apart from the lift. When I entered the lift, the door closed and it bruised my arm, you have to be quick otherwise the doors start to close, but you can't be quick when you have lots of people who are using the same lift and getting in and out.
Other than that, overall good stay and service. Breakfast was good, we had trouble finding a table one morning but that was because we were fairly late down. The food quality was good, and the 2 meals we had in the evening were excellent and good value for money. The staff were pleasant, and the room was of good standard. The room was quiet inside and couldn't hear hardly anything from other people staying.
Excellent place to stay, would stay again, not far at all from all the sightseeing and shops.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Anton M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RAMADA-Berlin-Mitte, Manager at H2 Hotel Berlin Alexanderplatz, responded to this review, 19 June 2014
Dear guests,
Attentively we have read your review and would like to thank you for your time writing this.
We are really sorry about your bruised arm and hope all is well again. Of course we have informed the maintenance service to check the sensors immediately but it could not be found an error.
Hopefully you will keep us in good memory with regards to the good stay and service you have described and will come back very soon.

Your team of H2 Hotel Berlin-Alexanderplatz
Kessrin Heusel – Online Reputation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about H2 Hotel Berlin Alexanderplatz

Property: H2 Hotel Berlin Alexanderplatz
Address: Karl-Liebknecht-Strasse 32a, 10178 Berlin, Germany
Phone Number:
Region: Germany > Berlin > Mitte
Amenities:
Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #125 of 634 Hotels in Berlin
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — H2 Hotel Berlin Alexanderplatz 2.5*
Number of rooms: 288
Official Description (provided by the hotel):
Our H2 Hotel Berlin Alexanderplatz is located at the most central location in the capital. The "Alex" - Alexanderplatz is the ideal starting point for your city trip. A variety of attractions such as the television tower and the Alexa Shopping Centre you can explore on foot. In a few minutes walk to public transport, to explore highlights such as the Museum Island, the Brandenburg Gate and the Reichstag. Relax in one of our 288 modern rooms with air conditioning, flat screen TV, and bathroom with separate toilet, underfloor heating, rain forest shower and hairdryer. Three-and four-bed rooms are also available. Whether city trip, business trip or attending a trade fair in Berlin - enjoy your stay with our comfort and service. ... more   less 
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