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Hotel Crowne Plaza Berlin City Centre
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  • Free Wifi
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  • Pool
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  • Breakfast included
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Reviews (2,562)
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999
1,124
326
77
36
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All reviewskosher breakfastkadewe department storeshopping areaaround the cornerexcellent locationmini barbusiness triphotel restaurantzoo stationbusiness hotelcomfortable hotelchristmas marketper dayfew minutes walkpublic transportationdouble roomtegel airport
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931 - 936 of 2,562 reviews
Reviewed 9 July 2014

We enjoyed our stay in the hotel where we have been many times. We like the swimming pool very much. We stayed at the sixth floor which is very quiet. We did not pay extra for using wifi.
We would like to return to the hotel.

  • Stayed: April 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Review collected in partnership with this hotel
1  Thank Lene10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 July 2014

The Crowne Plaza Berlin City Centre is a Hotel which makes a difference. The staff is always friendly, helpful and very courteous. The room was very clean and this time we had a refurbished room which is very nice and well designed. The most outstanding feature in my opinion is the breakfast at the Hotel. The choice and the quality is second to none.
I am looking forward to my next visit to Berlin when I will certainly stay at the Crowne Plaza Berlin City Centre again.

  • Stayed: June 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank MKB2204
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 July 2014

This is my second visit to this hotel a year later at the same season. Every guest would like to feel itself special. But this is impossible at this hotel. They tread like machinery. Breakfast is good, service is satisfactory, location is perfect, rooms are smaller than I ever met, baths are smaller than rooms.

Ongoing construction near the hotel is annoying, but ongoing renovations of some rooms in the hotel are not acceptable in any circumstances.

We woke up at half past seven with the rock shredder's noise and never rest again with the room's renovation noise for whole day without any break.

Room Tip: You can not find cozy room in this city hotel. At least choose backyard and upstairs. No corner room available.
  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Service
Review collected in partnership with this hotel
Thank erdogany_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Hotel Crowne Plaza Berlin City Centre, responded to this reviewResponded 26 July 2014

Dear erdogan y,

Thank you for your loyalty in choosing our hotel for your second stay here in Berlin. We are very pleased to know that you found our location perfect, and that the food selection and guest services were all to your liking. On the other hand, it is regrettable to read that the noise disturbance from the on-going renovations prevented you from fully enjoying your stay. Please accept our sincerest apologies for the inconvenience this has caused.

We hope that if your travels brings you back to our area, you would give us another opportunity to provide the excellent accommodations you were expecting.

Kind Regards,

Tracy V.
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2014

Hotel too classic, no surprises or gift
The second bathroom in the suite was not clean
the "all included" is quite interresting.
it's really good to provide a Kosher breakfast, but it could be greatly improved
The Wifi network is very very slow
The staff are nice but too rigid.
The hotel was too full

  • Stayed: July 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Regis G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Hotel Crowne Plaza Berlin City Centre, responded to this reviewResponded 26 July 2014

Dear Regis G,

Thank you for taking the time to express your thoughts and concerns. We regret that issues with the WiFi connection and bathroom cleanliness did not make for an exemplary hotel stay. We are very sorry for any inconvenience these aspects may have caused. The feedback we receive from our valued guests, like you, enables us to improve and continually provide the best experience possible. Thank you for staying and we all hope to have an opportunity to serve you again on your next future visit.

Kind Regards,

Tracy V.
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2014

I liked the breakfast and the great service I got from the entire staff. The rooms are beautiful and recently refurbished. All in all, I will return and I can fully recommend this place for a business and leisure trip to Berlin.

  • Stayed: June 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Lucia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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