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“Excellent staff, inconsistent product”

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Ibis Styles Berlin an der Oper
Ranked #201 of 635 Hotels in Berlin
London
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Excellent staff, inconsistent product”
Reviewed 29 March 2008

I booked to stay at this hotel over the long easter weekend of 2008. As I was travelling for leisure and staying for 4 nights, my main priority was a reasonably economical hotel in a fairly central location. The hotel certainly fits the bill in that respect. There is no real 'centre' in Berlin and the choice of location will depend on each person's individual priorities. As I was attending some shows at the Deutsche Oper and as I wanted to be close to the U-Bahn to be able to travel over to Schoeneberg this was an excellent choice. The Berlin U-Bahn runs through the night on weekends and is cheap compared to other major cities.

I arrived at the hotel around midnight, in a not particularly good mood as my airline had managed to lose my bag. The lady on reception was extremely welcoming and friendly. She immediately made me feel at home and took an interest in my situation. She promised that the bag would be brought up to my room as soon as it was delivered, which it indeed was. Unfortunately, the room was dreadful. Small, cramped, with an uncomfortable single bed and strange stains on the carpet. It was also located right next to the elevator - not necessarily a problem in itself, but it was one that announced its arrival with a set of chimes on every floor and which meant that I couldn't sleep. Admittedly, very few people go to Berlin with the intention of sleeping, but it would have been nice to have had a few hours rest. I immediately asked to change rooms and I was told that I would be able to change on Sunday, two days later.

I accepted this as I was tired and was not yet at the point of realizing how noisy it was. On Sunday, I changed to a very nice room on the third floor. It was clean and well-appointed. The bed was large and comfortable and the bathroom was a good size. There was a safe that was slightly too small to accommodate a laptop. This is why I have given this hotel 3/5 rather than the 1/5 I would have given based on the first room.

Some other points: the in-room wifi is outrageously priced at €12 for 24 hours. Worse, it didn't actually work in the second room. The reception was very kind and refunded the charges, however, I had a work emergency and had to resort to using my 3G cellphone to access the internet with speeds that actually seemed much faster than that of the hotel network. It appears that the 6th floor rooms are used in peak periods only and that they will be eventually refurbished. This might be something to keep in mind when making reservations.

Overall, this hotel was saved by its staff. They are the friendliest and most caring of any German hotel I have stayed at. They genuinely care about their clients and certainly do their very best to make things happen. They are hampered by an inconsistent product but I would certainly consider using this hotel again providing the price were reasonable.

  • Liked — Friendly staff
  • Disliked — Inconsistency
  • Stayed March 2008, travelled solo
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank g109
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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278 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (11)
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Aussie
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 May 2007

This hotel is in a good location with a train sation across the road. Access into the city centre is 2 stops away. The hotel is clean. In particular the room and bathroom were well presented and clean, as well as providing all the necessary facilities like hair dryer etc. The spread for breakfast in the morning was much better than we expected (although that cost an extra 11 Euros each) and offered a wide variety of stuff. We found that if we had a sumptuous breakfast, some snacks through the day kept us going till dinner. There are a couple of restaurants near the hotel but they are a bit pricey. The receptionists spoke good english and were very helpful. All the staff we dealt with were very pleasant. We would stay here again.

  • Liked — Location
  • Disliked — There weren't many restaurants or supermarkets near the hotel.
  • Stayed April 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank AussieUmsa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Virginia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 15 March 2007

Hotel an der Oper was an excellent choice for my 4 night stay in Berlin. I wanted a clean and relatively inexpensive hotel within easy reach of Berlin's excellent public transit system. That's what this hotel offers. Hotel an der Oper is not glitzy - but I didn't want to pay for glitz. I simply wanted a decent room in which to leave my things and to sleep at night.

The U-Bahn stop is located at the other end of the block - a two minute walk away. ( You can purchase your ticket at the hotel's front desk.) From here you'll be at any major point of interest within a short time. My room was adequately comfortable. The breakfast buffet was comparable to most other German hotels.

Given my priorities, I would stay here again.
I

Helpful?
3 Thank Bierbauch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cork
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 19 February 2007

From the moment of our arrival we were insulted. Their lift was out of order so they decided to book us into a room on the 6th floor because according to both receptionists (and I PERFECTLY understood their little 'joke' when they spoke in German) "he (my boyfriend) ist eine grose" ('he is so fat) followed by something resembling 'he could do with the excersise'.
If I hadnt been so tired I would've reciprocated in a less humourous manner (and Im being kind here cos I want this to be published).

We stayed 5 nights but only had cleaning twice but we didnt complain. That is until on our final night we were publicly approached as we passed reception and were loudly tolt off that we were to be charged €60 for 'soiling' the bed. Yes, really. When she explained this in detail she described how "sometimes when a man wants to love a woman that these things happen." "I personally check every room every day" she said. Well if she did then why hadnt our 4-day-old room not been cleaned?
Almost an hour went by of her contradicting herself and in the end we gave up - you just wouldnt get anywhere with her. Then she said she wouldnt charge but that remains to be seen on next months credit card bill.

So basically, if you have any hormones in your body, if you have a PULSE, dont stay here unless you're a member of TrueLoveWaits. Even then you really COULDNT wait unless you ask for the 3 pricey porno channels to be disconnected...

Besides all, we took one look at breakfast and ran - olives and pate, anyone?

No reception 'area' to hang out in, no bar (and the mini bar in room is EXTORTION and if you try find even the same water to replace locally you wont), my guess is that she really checks the rooms to see whats been drank so the bill goes 'ching'.

The area feels very isolated - a two mile long road with nothing apart from dodgy (and I MEAN DODGY) cafes, rug shops, estate agents and car dealers. No views, nothing, only the sound of the underground...even 6 floors up.

The beds were two singles pushed together, so I dont know how she thought we got 'up to' anything, what with the grand canyon forming the great divide between us hahahaha!

Id originally booked a place on Kurfurstendamm and when we passed it one night I was nearly in tears - it has everything going for it, even the Hard Rock Cafe.

Dont be fooled by the lovely red and blue exterior - I was, and the rooms, though modern have a really cold feel - brushed steel and pale wood set off by lepeordskin carpet...lovely...

  • Liked — The U Bahn outside the door
  • Disliked — The horrid staff
  • Stayed January 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
8 Thank buttercupbee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, UK
Level Contributor
19 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
Reviewed 1 September 2003

This very tired-looking hotel (inside and out) with dirty green carpet (on the walls, not the floor!) in their 2-person lift wasn't what we expected from a 4-star establishment. Rooms are similarly fitted with very old wooden furniture. What saved me rating it worse was the FREE mini-bar. It was an extremely hot day when we arrived and the staff had left a couple bottles of cold soft drinks and beer in the mini-bar with a note letting us know they were on the house!

Helpful?
5 Thank Zana711
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ibis Styles Berlin an der Oper

Property: Ibis Styles Berlin an der Oper
Address: Bismarckstr. 100, 10625 Berlin, Germany (Formerly Comfort Hotel An der Oper)
Region: Germany > Berlin > Charlottenburg
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
#151 Business Hotel in Berlin
Price Range (Based on Average Rates): £
Hotel Class:3 star — Ibis Styles Berlin an der Oper 3*
Number of rooms: 49
Official Description (provided by the hotel):
Free breakfast and WIFI are available at the ibis Styles Berlin an der Oper hotel. These services are complimentary at all ibis Styles hotels. Welcome to the traditional district of Charlottenburg: The ibis Styles Berlin an der Oper is located at the heart of Berlin City West, right by the Deutsche Oper and the subway station of the same name on line U2. Each of our 49 rooms has an individual design and offers comfort in modern surroundings. The bar serves drinks and snacks around the clock. ... more   less 
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Also Known As:
Comfort Inn Berlin
Comfort Hotel Berlin

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