I booked to stay at this hotel over the long easter weekend of 2008. As I was travelling for leisure and staying for 4 nights, my main priority was a reasonably economical hotel in a fairly central location. The hotel certainly fits the bill in that respect. There is no real 'centre' in Berlin and the choice of location will depend on each person's individual priorities. As I was attending some shows at the Deutsche Oper and as I wanted to be close to the U-Bahn to be able to travel over to Schoeneberg this was an excellent choice. The Berlin U-Bahn runs through the night on weekends and is cheap compared to other major cities.
I arrived at the hotel around midnight, in a not particularly good mood as my airline had managed to lose my bag. The lady on reception was extremely welcoming and friendly. She immediately made me feel at home and took an interest in my situation. She promised that the bag would be brought up to my room as soon as it was delivered, which it indeed was. Unfortunately, the room was dreadful. Small, cramped, with an uncomfortable single bed and strange stains on the carpet. It was also located right next to the elevator - not necessarily a problem in itself, but it was one that announced its arrival with a set of chimes on every floor and which meant that I couldn't sleep. Admittedly, very few people go to Berlin with the intention of sleeping, but it would have been nice to have had a few hours rest. I immediately asked to change rooms and I was told that I would be able to change on Sunday, two days later.
I accepted this as I was tired and was not yet at the point of realizing how noisy it was. On Sunday, I changed to a very nice room on the third floor. It was clean and well-appointed. The bed was large and comfortable and the bathroom was a good size. There was a safe that was slightly too small to accommodate a laptop. This is why I have given this hotel 3/5 rather than the 1/5 I would have given based on the first room.
Some other points: the in-room wifi is outrageously priced at €12 for 24 hours. Worse, it didn't actually work in the second room. The reception was very kind and refunded the charges, however, I had a work emergency and had to resort to using my 3G cellphone to access the internet with speeds that actually seemed much faster than that of the hotel network. It appears that the 6th floor rooms are used in peak periods only and that they will be eventually refurbished. This might be something to keep in mind when making reservations.
Overall, this hotel was saved by its staff. They are the friendliest and most caring of any German hotel I have stayed at. They genuinely care about their clients and certainly do their very best to make things happen. They are hampered by an inconsistent product but I would certainly consider using this hotel again providing the price were reasonable.
- Official Description (provided by the hotel):
- Free breakfast and WIFI are available at the ibis Styles Berlin an der Oper hotel. These services are complimentary at all ibis Styles hotels. Welcome to the traditional district of Charlottenburg: The ibis Styles Berlin an der Oper is located at the heart of Berlin City West, right by the Deutsche Oper and the subway station of the same name on line U2. Each of our 49 rooms has an individual design and offers comfort in modern surroundings. The bar serves drinks and snacks around the clock. ... more less
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- Also Known As:
- Comfort Inn Berlin
- Comfort Hotel Berlin