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All reviewstram stopprenzlauer bergs bahn stationnice hotelpriced hoteltransport linksgood sizestreet sidefew meterseasy accessminute walkbreakfast buffetthe hotel offersbed was very comfortableinnslidleuros
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Reviewed 4 weeks ago

A modern hotel with good transport links, all the usual comfort a very friendly staff and great value. The suburban ring line is in walking distance, which conveniently connects you to all other places. And a tram linestops directly in front of the hotel. I came for a business trip, I was pleasantly surprised and would like to come back.

My room itself was clean, modern and refurbished, including a mini fridge. But I would prefer laminate floors rather than carpets. The hotel offers a great breakfast, free WIFI and has a little gym room. But unfortunately no sauna. Well, you can't always win.

Rooms to the inner courtyard are certainly more quite than those facing the street.

As a tip I strongly recommend a visit to the Carl Zeiss Large Planetarium, which is located within walking distance. Without the Holiday Inn Berlin City Center East in Prenzlauer Allee, I would not have discovered this hidden Berlin highlight.

Room Tip: Rooms to the inner courtyard are more quite than those facing the street.
  • Stayed: May 2018, travelled on business
    • Location
    • Sleep Quality
    • Service
1  Thank Axel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rene_Hager, Manager at Holiday Inn Berlin City Center East Prenzlauer Berg, responded to this reviewResponded 4 weeks ago

Dear Axel B,
Thank you very much for your nice review regarding your recent stay in our hotel. We hope you will visit us again soon that you'll have the chance to explore more of our nice and interesting neighborhood. I am pleased to hear you enjoyed your stay with us.

Especially to read your comment about our friendly staff, the breakfast offers and the central location of the hotel was a big pleasure for me.

Of course, I have already shared this very nice feedback with the entire team.

Kind regards from Prenzlauer Berg

René Hager
General Manager
Holiday Inn Berlin City Center East Prenzlauer Berg

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Reviewed 3 April 2018

The hotel is nice and you have a direct tram to Alexanderplatz every 10 minutes that takes you to the center of Berlin in 12 minutes. The rooms are typical for a holiday inn. Some people are very nice but others they aren't that nice. The overall experience was good and we got the help needed.

  • Stayed: March 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank Rafael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rene_Hager, Manager at Holiday Inn Berlin City Center East Prenzlauer Berg, responded to this reviewResponded 6 April 2018

Dear Rafael M
Thank you very much for your review, we appreciate your comments. Of course we will share your feedback with our staff.
We hope for the opportunity to make this up to you the next time you are in the area.

Sincerely,

René Hager
General Manager

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A TripAdvisor Member
6
Reviewed 13 March 2018 via mobile

I really don’t know where to start writing a review for this hotel. I must say that so many things were off that listing them all wouldn’t make sense, so I’ll just point out the most obvious ones:
- Bathroom: there is no way that a 4 star hotel can have a simple shower with a cheap shower curtain. Also, the choice a whole-wall mirror in front of a toilet is not the best one, especially if the same is not regularly cleaned and you can see that it’s dirty when you are using the toilet...
- Lobby: there is a computer in the lobby for clients to use, but the operating system is in German (not at all user-friendly for an international clientele, that I suppose represents a large proportion of their clients). Also, it couldn’t open PDF files nor print. Also, although WiFi is free of charge, the lobby computer is not connected to internet. A nightmare if you have to print the pdf files you just received by email...
- TV: never I saw an international 4* hotel only having local-language channels. The only English channels available were CNN and BBC. No entertainment offered apart from German. Usually satellite TV is provided in 4* hotels.
- Breakfast: after checking in, we discovered that breakfast was not included and we were charged 16€ per person for breakfast. Not what you expect after paying about 135€ per night.
- information provided: when we contacted the online Holiday inn help desk, we were told to arrange a free shuttle bus by getting in touch with reception. Receptionist told us that the hotel doesn’t offer the service we were promised by the online help-desk. Receptionist told us to get train No.9 from the airport straight to the hotel. Instead train no.9 went in a completely different way (towards city center and not along the circle line) and was stopped due to maintenance works along the railway line, that meant taking a bus and then a different train (42), all at 01.00 am.

So, in my opinion, this is a 3* hotel claiming to offer what it cannot deliver. Maybe service was better in the past and got worse with time, but currently cannot be considered a 4* standard(even though they charge accordingly)

Stayed: March 2018, travelled on business
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rene_Hager, Manager at Holiday Inn Berlin City Center East Prenzlauer Berg, responded to this reviewResponded 16 March 2018

Dear Guest,

Thank you for your candid review. We regret that your recent stay did not meet expectations.

We apologize for the inconveniences you faced during your stay due the room conditions and all other mentioned problems, as that is not up to our normal standards. Rest assured that these issues will be looked into.

The internet station in the lobby was out of service shortly due to technical issue unfortunately. Our reception team would have been happy to offer you some help to print out or to change languages for the internet station.

During the booking we offer rates including and excluding breakfast. If you decide to book breakfast in advance we offer it for a lower daily supplement.

We are surprised that a hotline give an wrong information regarding a free shuttle service for our hotel, we are very sorry about. Please also accept our sincerest apologies for the wrong information regarding directions. In Berlin we have two different airports, probably it was a misunderstanding.

Thank you again for your feedback. We will share these issues with our team so that we can continue to improve our service.

If you give us a possibility we would like to contact you directly.
Sincerely,

René Hager
General Manager
Holiday Inn Berlin City Center East Prenzlauer Berg

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Reviewed 23 February 2018 via mobile

Great location, 15-20 minutes walk to center, or 5 min train. Rooms clean and comfortable, breakfast buffet and great selection. Stuff very friendly and welcomed. I would definetly recimmend this hotel for your stay.

Stayed: February 2018, travelled on business
Thank AugustaInsula
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rene_Hager, Manager at Holiday Inn Berlin City Center East Prenzlauer Berg, responded to this reviewResponded 28 February 2018

Dear AugustaInsula,
Thank you very much for your very nice review of our hotel and your further recommendation. I am pleased to hear you enjoyed your stay with us. Especially to read your comment about our breakfast offers, room conditions and our friendly staff was a big pleasure for me. Of course, I have already shared this very nice feedback with the entire team. Nice reviews and satisfied guests is something our staff takes great pride in, so we value your feedback very much!

We hope you will visit us again.

Warm regards,

René Hager
General Manager
Holiday Inn Berlin City Center East

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Reviewed 22 January 2018

Wonderful location, M2 train line is right across from the hotel, you can also see it coming from the room. It runs frequently and brings to Alexanderplatz in less than 15 minutes and from there you can take many different transportations to major attractions in Berlin. Very reasonable priced.

Stayed: January 2018
Thank myfattyfish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rene-Hager, Manager at Holiday Inn Berlin City Center East Prenzlauer Berg, responded to this reviewResponded 26 January 2018

Dear myfattyfish,
Thank you very much for your nice review of our hotel. I am pleased to hear you enjoyed your stay with us. Especially to read your comment about our great location was a big pleasure for me. Of course, I have already shared this very nice feedback with the entire team.

We hope you will visit us again.

Warm regards from Berlin

René Hager
General Manager
Holiday Inn Berlin City Center East

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