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Mercure Hotel Berlin Zentrum
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Reviews (657)
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153 - 158 of 657 reviews
Reviewed 23 June 2014 via mobile

This hotel is the best we have stayed at in a long time for the money we paid. Right in the heart of the Gay District, the hotel offers excellent room standards - very clean, we kept, super comfortable bedding. Even though the rooms are small, the use of the space is superb and everything is very well maintained.
For GAY TRAVELLERS: we stayed here during CSD and were right at the heart of the action and near the parade. The security on the hotel reception is just right - ok to give access to any guests you may invite to your room. Our advice - book it! The price is great and the staff are not too intrusive but attentive.

Stayed: June 2014, travelled with friends
Thank Drew D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JacquelineKro, Assistant Manager Customer Care at Mercure Hotel Berlin Zentrum, responded to this reviewResponded 27 June 2014

Dear Drew,

Thank you for your review and the associated 5 points rating.
We are pleased that you have chosen our Mercure Hotel Berlin Zentrum and that we could convince you with our hotel in our varied location. Please visit us again and recommend us.
Hope to see you soon again in Berlin.

With best regards,

Marianne Skarupke
Assistant Manager Customer Care

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 June 2014

Last stayed here two years ago, an had a wonderfull time at this excellent hotel..Times, and owners, change so we were intruiged to see if it was as good as before now its part of a chain.
On arrival, its like we d never been away, SO efficient, everything ready, we d asked for our room of 2 years ago, on the corner above the entrance , and there it was, large ,immaculate as before. All very smart, but no particular changes, upgrades etc., but then again it didn't need them.
If you are noise averse choose a back room, as the gay party weekends in the area are very "cheerfull" till v.v.late, but other than that, its an excellent base from which to explore this great city.
Breakfast, delicious and varied ,buffet style can be hectic, there didn't seem as many staff about so waits for food, cutlery, and uncleared places, were the only spoilers. Are the new owners saving money on staff costs? if so, a foolish move, as the rest of the service is top notch, and this irritates.
The desk staff are helpful at ANY time of day or night, and there were some VERY late nights!
plenty to see very near to the hotel and as a base for wider sweeps of the city.
Good Value, helpful staff, excellent rooms, a great place to stay.
Special praise for the charming manager, who works like a Trojan to make sure alls running well, no "hands off" approach here, he really pitched in when it mattered.
A great week at an impressive hotel then, in an interesting {in a good way!} part of the city, just watch those morning crushes, Mercure, or you spoil a VERY good thing!

Room Tip: corner front rooms, large and airy
  • Stayed: June 2014, travelled as a couple
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1  Thank Davidwalterdavies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JacquelineKro, Assistant Manager Customer Care at Mercure Hotel Berlin Zentrum, responded to this reviewResponded 27 June 2014

Dear Davidwalterdavies,

Thank you for the kind words and the great feedback. I am pleased that you have felt comfortable with us and we were able to convince you of our house just again.
We hope you had a pleasant trip home and look forward to welcoming you back next time at the Mercure Hotel Berlin Zentrum. Our breakfast manager, was very happy about your feedback, and sends his greetings as well.
We are sorry for the delays during breakfast and take your feedback by heart, since we always want to improve the quality of our services.

With best regards from Berlin,

Marianne Skarupke
Assistant Manager Customer Care

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Reviewed 18 June 2014

The room was small but how much time did we want to spend in our room? It was very clean as was the bathroom and the remainder of the hotel. The bed was comfortable. Internet was free and gave no problems.

I haven't normally written reviews when having stayed in hotels but in this case I really must make mention of the staff. I have visited hotels frequently for over forty years throughout the UK and in several other countries but have never found staff of this calibre. Every member of staff, particularly the ladies at the reception desk, were exceptionally helpful, courteous and friendly; nothing was too much trouble for them. Their spoken English was outstanding and they made our stay in a country, whose language we did not speak, much more enjoyable than it might otherwise have been. They are a credit to the Mercure Group. Thank you.

  • Stayed: June 2014, travelled as a couple
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2  Thank Alfred A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JacquelineKro, Assistant Manager Customer Care at Mercure Hotel Berlin Zentrum, responded to this reviewResponded 27 June 2014

Dear Alfred A,

We thank you so much for your comments regarding your stay at the Mercure Hotel Berlin Zentrum. It is always a pleasure to receive positive feedback.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Marianne Skarupke
Assistant Manager Customer Care

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Reviewed 14 June 2014

  • Stayed: June 2014, travelled solo
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Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
JacquelineKro, Assistant Manager Customer Care at Mercure Hotel Berlin Zentrum, responded to this reviewResponded 27 June 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 1 May 2014

Booked what I think was a standard room. Quite small, but very comfortable. The bed was comfy, the bathroom was compact with a decent shower. Friendly service at reception and at the bar. Only think missing was a restaurant, but Berlin isn't exactly short on places to get food!

The hotel is located on the west side of the city. The area seemed a mixture of residential housing and bars, and felt safe. The hotel is about 10 minutes walk from the nearest U-bahn station.

I would certainly consider staying here again for any future visits to Berlin.

  • Stayed: April 2014, travelled solo
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2  Thank Richy-UK_1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JacquelineKro, Leiter Gästebetreuung at Mercure Hotel Berlin Zentrum, responded to this reviewResponded 8 May 2014

Dear Richy-UK_1,

thank you for your nice feedback after your stay in our Mercure Hotel Berlin Zentrum. We are happy to hear that you enjoyed your stay and hope to welcome you soon again.

Best regards from Berlin.

Jacqueline Kromer
Regional Manager Berlin

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