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Hotel Palace Berlin
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Reviews (2,181)
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1,332
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All reviewsgin barleading hotels of the worldgreat hoteleuropa centrebusiness roomclub roomfirst floorfive star hotelspa areafree upgradeshopping districtlobby barper daybreakfast buffetthe air conditioningbusiness tripzoo station
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697 - 702 of 2,181 reviews
Reviewed 13 December 2012

Stayed in the hotel for a week (Sunday to Saturday) however would not recommend it to others or return to it.

Good:
- location is ok, next to Europa Shopping center, Berlin Aquarium, Kaiser Memorial Church and two blocks away from subway (lines U1, U2 and U3)
- included breakfast was great and they had a complimentary daily papers at the entrance including Wall Street Journal
- evening piano concert in the lobby

Need to Improve:
- no free WiFi available even in the lobby and the two computers in the business center did not work (one was down completely and other did not have connection to internet)
- internet cost around 20 Euro per day in the room
- gym was tiny and one of the two treadmills was not operational

  • Stayed: October 2012, travelled on business
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Thank Albert Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 December 2012

Hotel is really excellent. Breakfast was delicious, sauna and pool were great, rooms were comfortable, and stuff was incredible. Rooms are spacious. Hotel is located close to all the nice stores, across the street from the Zoo and the Aquarium. There is a shopping center next door. Hotel has three different restaurants.

Beware of the extra charges. Hotel charges extra everything and prices of these additions are ridiculous. Internet costs over 20 euros per day. Not even in the lobby you could get free Internet. Parking costs over 25 per day, breakfast costs 26 per person, sauna costs 13 per person per day. A five star hotel could at least give its costumers free internet access and sauna included in the price.

My guess is that the hotel tries to look affordable by offering low price on the websites. Buyers forget to look at the small print and do not notice that breakfast, sauna, internet, and parking are not included. At the end your bill is about 50% higher than what you expected. When I saw guests checking out and getting bills at the reception they were all surprised, disappointed and angry because they noticed that the bill was way higher than expected.

  • Stayed: December 2012, travelled on business
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1  Thank TravelF0rW0rkAndFun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 November 2012

Have stayed at this hotel before a few years ago ,this time got a very reasonable deal through travel republic which included breakfast . Check in was very friendly and helpful,we were allocated a room straight away despite the fact we were a wee bit early (1pm ) . After allocating our room the charming lady passed us onto another charming girl who took us up to the room explaining everything on the way ,including how to work key cards ,and showing us the room and all the associated info (safe ,heating ,tv ,spa etc etc) very impressed with this welcome as some hotels just throw a key at you and point you in the direction of the lift !!! Room itself was fairly big ,beds comfy ,bathroom big and roomy with bath and separate shower cubicle,nice flat screen tv ,mini bar ,comfortable chairs and a nice wee couch ! Breakfast very good with nice friendly staff and a good choice of everything you would expect ,lovely big dining area with loads of room and brekky served till 2 pm on a sunday .. superb .Spa area slightly small ,but enjoyable with a lift direct to spa from each floor . Excellent hotel .Housekeeping very very good and discreet, would return here without question .

  • Stayed: November 2012, travelled with friends
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Thank colsy54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 November 2012

The people working in this centrally located located are great - attentive, friendly, communicative. However, the Hotel isn't my idea of 5 stars - fittings in my room were a bit old,curtains didn't really block out the light, the room lighting wasn't really adequate, really dark, and there were very few electricity sockets for charging phone/ laptop. What really irritated me was the complete absence of free wifi - minimum charge of Euro 17, which for a low cost facility is a total rip off. I would give the hotel 4 stars, but with a warning to upgrade/modernise.

Room Tip: My room was spacious, but a smokers room.
  • Stayed: November 2012, travelled on business
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Thank davidtee77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 November 2012

A great hotel with impeccable service. Not only did they recomend a restaurant that i greatly enjotyed, they also called them and booked a table for me as a matter of course; -I didn't even need to ask them to do this. Hotel room was nice, spacious and modern, as was the bathroom. Great pool/sauna/spa facilities allowed me an enjoyable morning swim before having breakfast in my room while catching up on the news. Checkout was a breeze, with the staff allowing me an express checkout instead of having to queue behind other guests checking in, before I got into the taxi the hotel had ordered for me. Combined with the very central location will definitely result in me staying here again next time I'm in berlin on business.

  • Stayed: November 2012, travelled on business
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Thank Wildviking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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