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Hotel Palace Berlin
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Reviews (2,217)
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All reviewsgin barleading hotels of the worldgreat hoteleuropa centrebusiness roomclub roomfirst floorfive star hotelspa areafree upgradeshopping districtlobby barper daybreakfast buffetthe air conditioningbusiness tripzoo station
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Reviewed 14 December 2013

A beautiful and elegant hotel, the majority of the staff were extremely helpful and welcoming. The rooms were spacious, clean and had everything we needed the only thing that was an issue was the heat - despite the cold weather outdoors the rooms were uncomfortably warm even with use of air con or having the window open, the bed was also two single beds pushed together with separate bedding but was comfortable enough despite not screaming romance, the room was however very quiet. We did not use the spa or restaurant facilities but they looked impressive. The bar and lounge areas were welcoming and reasonably priced. The location of this hotel was PERFECT we were only a short taxi ride (although public transport also easily accessible) from a range of tourist attractions and Christmas markets and quite literally had one situated on our doorstep. I would certainly stay here again and/or recommend this hotel to others.

Room Tip: Ask for a room with a street view
  • Stayed: December 2013, travelled on business
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1  Thank Emma804
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EricFoedisch, Manager at Hotel Palace Berlin, responded to this reviewResponded 12 March 2014

Dear Emma804

Thank you very much for your feedback and I hope you had a good trip back home.

It`s very nice to read that you had a very pleasant stay here with us and that you could enjoy also our typical chrismas market next to the hotel. I also will share your comments with our team and I hope you will stay also with us during your next visit in Berlin.

Sincerely,

Christian Schumann
Ass. Front Office Manager
Hotel Palace Berlin
c.schumann@palace.de
+49 (0)30 2502-1102

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 December 2013

My wife wanted to celebrate a wedding anniversary alongside a visit to Christmas markets in Berlin.
The Palace was our choice of location given its central position local to transport hubs and shopping. Reception after a car transfer was well handled though a room wasn't ready for us. Registration was without delay and we left our bag to return later in the day after a stroll around the area. We returned to be given an 'upgraded room' on the inside of the hotel overlooking an internal courtyard. No view but comfortable, quiet and extremely well prepared and serviced each morning. Downside was a slight (very slight) smell of tobacco but upon request the room was sprayed and we had no further difficulty.
The hotel foyer, lounge, bar and dining areas are well set up and welcoming in a style typical of such hotels. Staff were all smart and extremely helpful throughout the weekend. The breakfast arrangements however could benefit from additional management thought. Although we were warned the Saturday morning would be particularly busy, we found that each morning the breakfast experience unsatisfactory. Queues for a table, serving posts lacking a selection of various food helpings, delays in accessing coffee and hot milk were the reality to a greater or lesser extent each morning. The egg hot plate was too small to cope with customer demand and each morning at least three people queued for scrambled or fried eggs provided slowly by one staff member. For a premier hotel not what I would expect!
On the final day preparations to leave and car transfer was easily arranged and as we had come to expect the staff were extremely helpful. Throughout the three days they were always available with information, advice and support.

Room Tip: I was very happy with the internal facing room as it was very quiet. I don't know a street view would match that level of peaceful backdrop.
  • Stayed: December 2013, travelled as a couple
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Thank Graeme242
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 December 2013 via mobile

Loved this hotel. We were given a complimentary upgrade to a lovely club room upon arrival. Very helpful staff. Location was great. Close to one of the many Christmas markets in Berlin and only a few minutes walk to S train and Underground train station. Would def stay here again if in Berlin! :)

  • Stayed: December 2013
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1  Thank DrJul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EricFoedisch, Manager at Hotel Palace Berlin, responded to this reviewResponded 12 March 2014

Dear DrJul

Thank you very much for your perfeckt feedback here on tripadvisor.de. Please be sure that I will share your comment also with our team, who I am certain will be encouraged by your remakrs.

Sincerely,

Christian Schumann
Ass. Front Office Manager
Hotel Palace Berlin
c.schumann@palace.de
+49 (0)30 2502-1102

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 December 2013

  • Stayed: November 2013, travelled solo
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Review collected in partnership with Easytobook.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
EricFoedisch, Manager at Hotel Palace Berlin, responded to this reviewResponded 23 March 2014

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Reviewed 2 December 2013

Great hotel for your next city trip. Make sure that you book a room that has been renovated recently.

Great location. Just a few meters away from the Zoo.

Breakfast is good. If you prefer great breakfast you should stay at the Intercontinental.

  • Stayed: July 2013, travelled as a couple
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Thank Martin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EricFoedisch, Manager at Hotel Palace Berlin, responded to this reviewResponded 23 March 2014
Google Translation

Sehr geehrter Herr MartinS,

vielen Dank, dass Sie sich die Zeit genommen haben um das Hotel Palace Berlin zu bewerten.

Es freut mich sehr zu lesen, dass Sie einen angenehmen Aufenthalt bei uns im Hause hatten. Auch kann ich Ihnen bezüglich unserer Lage nur zustimmen. Wenn Sie Berlin einmal bequem entdecken möchten, ohne immer auf öffentliche Verkehrsmittel angewiesen zu sein, empfehlen wir Ihnen unser zentral gelegenes Haus. Auch haben wir unser Frühstücksbuffet inzwischen weiter verbessert, so das wir uns freuen würden, wenn Sie sich bald wieder einmal von unserem Service überzeugen würden.

Zuletzt möchte ich mich noch einmal bei Ihnen bedanken und hoffe, Sie während Ihrem nächsten Aufenthalt in Berlin wieder im Hotel Palace Berlin begrüßen zu dürfen.

Mit freundlichen Grüßen

Christian Schumann
Assistant Front Office Manager
Hotel Palace Berlin
c.schumann@palace.de
+49 (0)30 2502-1102

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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