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“Mostly good but expected more for the price”

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Hotel Palace Berlin
Ranked #33 of 635 Hotels in Berlin
Certificate of Excellence
San Diego, California
Level Contributor
115 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
“Mostly good but expected more for the price”
Reviewed 23 May 2010

Stayed here on a business trip. Great location with good routes for taking a run, nice gym and pool. In the morning they put out water and snacks for people returning from a workout...nice. The breakfast is also excellent. Staff is nice but it took me two days to convince them that the AC in my room did not work - it was consistently 27C. Finally they gave me another room - a nice upgrade. Charging 10E a day for internet also not appreciated.

  • Stayed May 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Navytravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (134)
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English first
Leeds, West Yorkshire
Level Contributor
42 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 6 April 2010

Had a good stay at this hotel. The location is good and safe, surrrounded by many fast food restaurants and shops in west Berlin near the zoo/aqauarium and the main shopping street Ku'Damn.
We stayed in a deluxe room which was fresh, modern and Japanese inspired - the rest of the hotel including the corridors is a little chintzy. We were disappointed that even after bookign a double room we receieved two twin beds pushed together - not very comfortable and not very conduisive to a romantic weekend away!

So what do i think is stopping this hotel from excellence and being a true 5 star hotel:-

1) Rip-off prices for internet - 10 euros and also in-room movies - 14 euros for a movie, which is not even new-release, is absolutely extortionate. The mini-bar was also ridiculously expensive so we did not use it.
2) Guests are free to use the spa, but there is only a swimming pool and whirlpool. you have to pay extra if you want to use the sauna.
3) There is an apparent evening turndown service and pillow menu, however we didn't receieve this on any night, even after calling housekeeping to prompt them
4) No fresh milk for the in-room tea and coffee, it was just powdered stuff.
5) The bathroom toiletries were not of a very good standard - at a five star hotel you would expect branded toiletries at the least

I think these finer details would all contribute to making the hotel tuly five star. Compared to other hotels which also have "Leading" statuses I don't think this hotel really matches up yet the price is more favourable at this hotel.

On a plus note the breakfast which was included in our rate, was fantastic. Aswell as a wide choice of the usual cooked and continental choices the chefs on hand can make you omlettes, pancakes etc.

The staff were also all very helpful and friendly, and the concierge had great knowledge of surrounding restaurants - we recommend Mario's restaurant which is just near the hotel - it is in a cluster of restaurants all together a few blocks away from the hotel.

In short I would definitely recommend the hotel to others but would probably try another hotel if I returned to Berlin myself.

  • Stayed April 2010, travelled as a couple
    • Value
    • Location
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Helpful?
1 Thank Simmone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Israel
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 30 March 2010

This hotel was perfect for me and my sister. it is near the bus station, near the big shopping street and the breakfast was good and tasty.
I hope to visit and stay here again.
regards
Vered Yehezkel

  • Stayed March 2010
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank verey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 March 2010

a nice hotel which you would expect for the price - good gym and pool.


The room was quite dark though with no view and internet access was expensive. Food and service were good and good central location.

  • Stayed March 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank edjjharris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moscow
Level Contributor
29 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 25 February 2010

Stayed there for two nights. Very nice place, centrally located with excellent facilities and service. Nothing to complain about.

  • Stayed February 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Valery M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moscow, Russia
Level Contributor
70 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 17 February 2010

The hotel was excellently located (1 min from kaider wilhelm church, 5 minutes from KaDeWe), but I found it not value for money at all - pricey for '80-style furniture and window exiting the grey walls.

  • Stayed February 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ekaterina L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kaliningrad
1 review
Reviewed 26 December 2009

Goog location, nice spa and swimming pool. "Minus" - higth rate internet/

  • Stayed December 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AlexRyab39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Palace Berlin

Property: Hotel Palace Berlin
Address: Budapester Str. 45, 10787 Berlin, Germany
Region: Germany > Berlin > Charlottenburg
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #33 of 635 Hotels in Berlin
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hotel Palace Berlin 5*
Number of rooms: 278
Reservation Options:
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