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Wyndham Berlin Excelsior
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Reviews (2,371)
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All reviewszoo stationzoologischer gartenfree wifismoking roomnice baru bahn and s bahnexcellent locationdouble bedchristmas marketper daymini barfew minutes walktegel airportbreakfast was excellentcity breakpublic transportsupermarket
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Reviewed 27 July 2014

Stayed here for two nights recently and enjoyed being in a decent location within walking distance of a subway station. The price of the double bedded room was outstanding for Berlin. The room was relatively basic but it was definitely clean and sufficient.

My only real complaint was with the internet. The hotel provides free wifi in each room but it is very slow and fails a lot. This makes the time go by fast without getting much accomplished. Since it was so slow, I purchased 120 minutes of internet from the hotel. It was much faster but apparently so was the ticking clock of 120 minutes. I logged on to my paid wifi and it said I had 39 minutes left. I spent only 7 minutes logged on, turned off the wifi and then later when I came back on, it said I only had 14 minutes remaining. I would not trust purchasing the 120 minutes of internet. If you need internet, go for the 24 hour pass or longer depending on your stay.

Having said all that, if the internet is not a priority for you, this hotel is a great option to stay at!

  • Stayed: June 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank Lucas R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Excelsior_Hotel_01, Manager at Wyndham Berlin Excelsior, responded to this reviewResponded 25 February 2015

Dear guest, thank you so much for taking the time to review your stay. It is great to hear that you slept well and felt welcome at our hotel. We do apologize for the Internet connection at the time. We have since improved our services and now offer free and unlimited WiFi to all our guests. With this in mind we would be delighted to welcome you once more! Best wishes, Wyndham Berlin Excelsior

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Reviewed 27 July 2014

upon arriving at the wyndham hotel we were very warmly greeted by one of the hotels female receptionists , we were told that our rooms were on the seventh floor , i asked her if our rooms had a sea view , only to be told that they didn't , but they overlooked the mountains ! , who says the Germans don't have a sense of humor ! . the room was first class with a view over towards the siegelsaul and the Berliner bank , tea and coffee as standard , the room also has a safe , and the bathroom was more than adequate for us , there was no air conditioning in our room 701so we left our window open at night because of the heat , room 702 did however have air con so there was a bit of rivalry between us and them ! . the hotel staff were very friendly , i was about to enter the lift and one of the girls at reception was at the back of me helping another tourist and having good manners said that both girls should go first , on the contrary she said , you are a guest in my hotel ! , a nice thing to say ! . we didn't eat at the hotel as it was a bit pricey , and breakfast was 18 euro , but if you go out the hotel and turn right , head for the railway bridge , just as you approach the bridge you will see shops on the right hand side , the middle one is where you have a choice of three breakfasts for three euro fifty . i have read a lot of reviews about this hotel but we thought it to be one of the best value hotels we have stayed in Berlin . i hope very much to go back ! . by the way , the kudam is very expensive to both eat and drink .

Room Tip: the rooms at the front of the hotel were quiet , maybe the higher up you are the less noise .
  • Stayed: July 2014, travelled with friends
    • Location
    • Rooms
    • Service
2  Thank steinerdavid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Excelsior_Hotel_01, Manager at Wyndham Berlin Excelsior, responded to this reviewResponded 11 August 2014

Dear guest,
Thank you very much for your comments and the excellent feedback.
We are happy you spend an enjoyable time in Berlin and we have met your expectations.
Looking forward to welcome you once again.

Sincerely yours,
Wyndham Berlin Excelsior

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Reviewed 24 July 2014

It is my second time at this hotel traveling with my family (wife + 2 years old child), it is located really close to the Zoo station (U-S train and buses) very convenient. The rooms are quite good but could be better maintained and cleaned, but in general terms is a very good hotel. The food in the restaurant Franke is very good, the service could be faster. Recommended.

Room Tip: Ask for a room as high as possible to avoid street noise
  • Stayed: September 2013, travelled with family
    • Value
    • Location
    • Service
Thank Burbaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Excelsior_Hotel_01, Public Relations Manager at Wyndham Berlin Excelsior, responded to this reviewResponded 25 July 2014

Dear guest,

Thank you very much for the positive feedback. We are delighted to read that you enjoyed your stay with us in Berlin. We look forward to your next visit.

Sincerely yours,
Wyndham Berlin Excelsior

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Reviewed 22 July 2014

Happy with the location, extremely unhappy with the 30 minute free wifi every 24 Hours!! What a ridiculous policy, why bother with 30 minutes especially when it does not work, it is so slow by the time you finally get on your time has run out for 24 hours. In the room is a sign for paid wifi at 23 cents a Minute! or €10 for 120 minutes. It is totally unacceptable to advertise that you have free wifi when it does not work, the speed is ridiculous and I am sure they purposely do this to get you to pay for the expensive fast internet. Bad business and I would not revisit due to the Internet issue as I need it for work and when I book a hotel and it says free wifi it has to work. It amazes me that management do not care that a percentage of customers will not return to their hotel because of this. The staff are verging on rude and not interested. Our kettle did not work so we rang reception to tell them and they said come down to reception and get another one, so we had to redress and go down to get a new one. We had a cup of tea and the cleaner the next day just left our dirty cups in the room, not cleaned and no new ones. Our walls were marked and extremely dirty with black scuff marks, you would think someone would clean them, it really let the room down, it looked a like a cheap motel on a highway somewhere outback. Our vanity in bathroom had a hole in the pipes and if the basin was too full of water and it went over the over low hole water would splash all over our bathroom floor, we told reception next morning and they nodded (nothing else) and that I got the hole in pipe still there. We were in room 709.

  • Stayed: July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank missyperu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Excelsior_Hotel_01, Manager at Wyndham Berlin Excelsior, responded to this reviewResponded 2 March 2015

Dear guest, thank you very much for your open words regarding your visit. Please accept our sincere apologies for the Internet connection at the time. We do indeed pay great attention to our guests' feedback and we realize our WiFi was not one of our strong points. For this reason, we have taken steps so that all our guests can now enjoy free, fast and unlimited WiFi access. With this in mind, it would be a great pleasure to welcome you back in the near future! Best wishes, Wyndham Berlin Excelsior

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Reviewed 21 July 2014

Starting with the positive things:
- Location
- Beds
- Design of the lobby
- Bedroom

Negative:
- The internet connection: Though described as free Wi-Fi on booking.com, it was a desaster. Only 30 minutes per 24 hours and that only once you have signed in! We tried to save some time in order to check mails and weather again in the morning, but "your session has expired"...
Unless the hotel wants you to spend a electronic-free holiday, this is not worth mentioning as a feature!
- Room-Service: was annoyingly early. Call me moody, but I have never been woken from sleep at 9 before...
- Receptionists: were basically friendly, but seemed slightly annoyed and bored when being asked for help.

Room Tip: Ask for quiet room--we got one!
  • Stayed: July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank RitaMariaNeyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Excelsior_Hotel_01, Manager at Wyndham Berlin Excelsior, responded to this reviewResponded 2 March 2015

Dear guest, thank you very much for your detailed and objective review. It is great to hear that you slept well during your stay and were able to take advantage of our central location. We would like to apologize for your experience with the Internet. We realized that a change had to be made and have modernized our facilities so that all our guests can now enjoy free, unlimited and fast WiFi. It would be a pleasure to welcome you back one of these days. Best wishes, Wyndham Berlin Excelsior

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