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Sofitel Berlin Gendarmenmarkt
Ranked #44 of 635 Hotels in Berlin
Certificate of Excellence
Islay, United Kingdom
1 review
“Great Trip”
Reviewed 7 March 2014

Just returned from a 3 night stay at this lovelly hotel.
Beautiful room friendly staff.I will be back and highly recommend it to anyone planning a visit to Berlin.
Very central and close to all major tourist sights.
Metro only a couple of hundreds yards up the road.
A peacfull and quiet area at night so slept well.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jimmy J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H5342, Manager at Sofitel Berlin Gendarmenmarkt, responded to this review, 16 March 2014
Dear Guest,

Thank you for choosing Sofitel Berlin Gendarmenmarkt on your visit to Berlin. We are happy to know that you enjoyed your time during your stay. We also thank you for the positive review of our hotel.

We hope to see you again on your next visit to Berlin.

Sincerely,

Tina Senfter
GeneralManager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (141)
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Dublin
Level Contributor
58 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 7 March 2014

We arrived at this hotel on Friday 28th February and were greeted by very friendly reception staff and were brought to our room by an equally friendly porter. The first room we were brought to was lovely, the only problem was that there were no tea or coffee making facilities and it was also straight across the hall from the entrance to the dining room where breakfast was served. We felt that this would be too noisy early in the morning. When we queried why we had no tea/coffee making facilities, having phoned in advance and been told we would have, we were immediately upgraded to a bigger room where there was a Nespresso machine. This room was also lovely and provided a very pleasant base for our stay in Berlin. Comfortable bed, divine pillows, well stocked bathroom with beautiful huge fluffy towels and comfortable robes. Very well equipped bathroom with Hermes toiletries, and also a good hairdryer. Everything absolutely spotless. Quirky little touches like a pull string thingy at the side of the bed that played a lullaby!!!!

Breakfast was plentiful and varied and catered for all tastes. Once again, spotlessly clean and nice crisp white napkins and always flowers on the table.

As I've already remarked, the reception staff were very friendly and helpful. I would like to particularly compliment Svenia, who gave us great advice on where to eat etc. The porter, Ahmed, also deserves a mention for very helpful service during our stay.

The location is absolutely perfect, right on the beautiful Gendarmenmarkt and close to so many of the sights of Berlin. We found it very easy to get about the city. On the first day we took a hop on hop off bus tour and then did our own thing on the other two days. We didn't use public transport so I cannot comment on that but we took taxis when necessary and the taxi rank is right outside the hotel.

When reviewing a hotel my one question is always would I stay there again. The answer in this case is absolutely yes. In fact, I couldn't contemplate staying anywhere else. Fabulous hotel which resulted in us having the most wonderful stay in Berlin.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anna27-2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H5342, Manager at Sofitel Berlin Gendarmenmarkt, responded to this review, 16 March 2014
Dear Guest,

Thank you very much that you took the time to comment your stay at the Sofitel Berlin Gendarmenmarkt.

I am particularly proud to read that our ambassadors exceeded your expectations. I will of course pass the feedback over to my team.

Thank you for sharing your experience, and we hope to welcoming you very soon again in Berlin or at any other Sofitel Luxury Hotel.

Sincerely,

Tina Senfter
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Woking, United Kingdom
Level Contributor
211 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 3 March 2014

We spent a 3 night break with friends in this great hotel. Perfect position for getting around the whole of Berlin. The rooms are very modern and have a few quirky features. The mirror in the bathroom slides so you can use the mirror under the light which opens a window to the bedroom. Remember to move it back or you can see anyone on the toilet. There is a lullaby pull next to each side of the bed. My husband thought he could hear an ice cream van!!
There are 2 floors with a great gym and a relaxation area. The breakfast was a bit steep at 30 euros each. Plenty of places outside. The staff are all very pleasant and knowledgeable.
Every attraction is a short walk or you can use the very frequent underground or and buses. Al are quite cheap and you can use the same tickets for all.
Great city to visit.

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Caryl C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H5342, Manager at Sofitel Berlin Gendarmenmarkt, responded to this review, 16 March 2014
Dear guest,

Thank you for choosing Sofitel Berlin Gendarmenmarkt.

It is a pleasure to read how much you enjoyed your stay with us. It is our most important goal to make each guest’s stay a special one with our best quality of service and offers. Thank you for appreciating our efforts.

It would be great to welcome you again soon.

Sincerely,
Tina Senfter
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shrewsbury, United Kingdom
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 3 March 2014 via mobile

Just come back from 4 nights at this hotel. Staff very friendly and polite, room lovely and facilities first class. Close to loads of tourist attractions , with a lovely view on your doorstep. Hotel delivered champagne on our anniversary which was a lovely touch. Free wifi what more do you need + u bahn stations a 100m away

Stayed February 2014, travelled as a couple
Helpful?
1 Thank Delboy8740
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H5342, Manager at Sofitel Berlin Gendarmenmarkt, responded to this review, 16 March 2014
Dear Guest,

Thank you for choosing Sofitel Berlin Gendarmenmarkt on your visit to Berlin. We are happy to know that you enjoyed your time during your stay. We also thank you for the positive review of our hotel.

We hope to see you again on your next visit to Berlin.

Sincerely,

Tina Senfter
GeneralManager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Great Yarmouth, United Kingdom
Level Contributor
49 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 25 February 2014 via mobile

Just returned from a 3 night break in Berlin hotel location is excellent in the Gendermanmarket very close to a abundance of bars and restaurants two underground stations serving different lines within 5 min walk.Every member of staff we encountered was impeccably polite and welcoming and extremly helpful.
Luxury room was a good size for a city centre hotel with a fantastic shower and nice touches like a nespresso coffee machine Bose audio system .Will certainly reccomend this hotel and would not hesitate to return.

Stayed February 2014, travelled as a couple
Helpful?
1 Thank maddy11580
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H5342, Manager at Sofitel Berlin Gendarmenmarkt, responded to this review, 2 March 2014
Dear Guest,

Thank you very much that you took the time to comment your stay at the Sofitel Berlin Gendarmenmarkt.

I am particularly proud to read that our ambassadors exceeded your expectations. I will of course pass the feedback over to my team.

Thank you for sharing your experience, and we hope to welcoming you very soon again in Berlin or at any other Sofitel Luxury Hotel.

Sincerely,

Tina Senfter
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, TX
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 22 February 2014

On an extended European client trip, and this was the first time any of us had been to Berlin. We were lucky enough to pick the Sofitel Gendarmenmarkt. We could not have had a better experience. The location is outstanding, and the accommodations are well laid out -- but it was the service that was just a stand out. Every encounter we had -- even my clients were talking about it -- was truly wonderful. The staff is incredibly warm and helpful and welcoming. It was a pleasure to stay here.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JoannFergusonDallas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H5342, Manager at Sofitel Berlin Gendarmenmarkt, responded to this review, 2 March 2014
Dear Guest,

Thank you very much that you took the time to comment your stay at the Sofitel Berlin Gendarmenmarkt.

I am particularly proud to read that our ambassadors exceeded your expectations. I will of course pass the feedback over to my team.

Thank you for sharing your experience, and we hope to welcoming you very soon again in Berlin or at any other Sofitel Luxury Hotel.

Sincerely,

Tina Senfter
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
52 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 19 February 2014

We booked a room for 3 nights over Valentines and had a Junior Suite. The hotel is in a brilliant location opposite the beautiful Gendarmenmarkt. Its also close to great shops, bars, restaurants and from Stadmitte u-Bahn you can get everywhere else.
The staff were pleasant but you could often pass in and out of the hotel without seeing anyone as you don't have to walk through the reception itself.
The room was lovely and the big bed super comfy, i loved the pillows! All the facilities were great although i do like to have fresh milk in the room for my tea.
We had room service breakfast one morning for a treat and at 30 euros a head I thought it was overpriced, nothing was really outstanding about it and we didn't get any milk for the tea! (I am so British!)
The only other gripe was the heating, it was soooooo hot. We tried turning down the aircon and even slept with the window open but it was still too warm. I am not normally a hot person so it really was too hot.
Apart from these though I wouldn't fault anything. I even found a little music box next to my bed. You just pulled a cord and the music played, v cute touch.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Abi S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H5342, Manager at Sofitel Berlin Gendarmenmarkt, responded to this review, 2 March 2014
Dear Guest,

Thank you very much that you took the time to comment your stay at the Sofitel Berlin Gendarmenmarkt.

I am particularly proud to read that our ambassadors exceeded your expectations. I will of course pass the feedback over to my team.

Thank you for sharing your experience regarding the room temparture. I have talked to my technical department about it and we are always trying to find a way to the most comfort to our guests.

It would be a pleasure to welcome you back at the Sofitel Berlin Gendarmenmarkt.

Sincerely,
Tina Senfter
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel Berlin Gendarmenmarkt

Property: Sofitel Berlin Gendarmenmarkt
Address: Charlottenstrasse 50-52, 10117 Berlin, Germany
Region: Germany > Berlin > Mitte
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#21 Spa Hotel in Berlin
#22 Business Hotel in Berlin
#30 Family Hotel in Berlin
#33 Romantic Hotel in Berlin
#38 Luxury Hotel in Berlin
Price Range (Based on Average Rates): £
Hotel Class:5 star — Sofitel Berlin Gendarmenmarkt 5*
Number of rooms: 92
Official Description (provided by the hotel):
The boutique and designer Hotel Sofitel Berlin Gendarmenmarkt is considered to be one of the most elegant addresses in the heart of the bustling capital. The small, unique boutique hotel, with 70 rooms and 22 suites designed by Harald Klein, combines minimalist Cocoon design with unique details, such as the play of light and shadow and of glass and black marble. ... more   less 
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Also Known As:
Sofitel Berlin Gendarmenmarkt Hotel Berlin
Accor Berlin Gendarmenmarkt
Berlin Sofitel

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