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“Nice hotel”

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Sofitel Berlin Gendarmenmarkt
Ranked #52 of 635 Hotels in Berlin
Certificate of Excellence
Reviewed 12 April 2014

  • Stayed: April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Dimitris S
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
H5342, Manager at Sofitel Berlin Gendarmenmarkt, responded to this reviewResponded 17 April 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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423 - 429 of 1,486 reviews

Reviewed 12 April 2014

First impression good, concierge excellent. However, despite information being on booking, not aware of gold accor membership. Breakfast following morning, was cold, and at 29.50 euros per person not what you expect. Found great little place close by with excellent fresh food at 7.20 euros. Left please clean room sign on door at 0915 returned at 1245, room still not cleaned.
Overall, people very friendly and concierge excellent, but results not up to standard.

  • Stayed: April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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1  Thank hapie2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H5342, Manager at Sofitel Berlin Gendarmenmarkt, responded to this reviewResponded 17 April 2014

Bonjour,

Thank you very much that you took the time to comment your stay at the Sofitel Berlin Gendarmenmarkt
I am particularly proud to read that our concierge exceeded your expectations. I will of course pass the feedback over to him. I am sorry that your room wasn't cleaned straight away.
Thank you for sharing your experience, and we hope to welcoming you very soon again in Berlin or at any other Sofitel Luxury Hotel.
Sincerely,
Tina Senfter
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 April 2014

When it comes to brands, you can almost guarantee that with a Sofitel you're going to get a good room and good service.

In my instance, this was no different. The check-in was effortless and I was given a great room overlooking the square. It was accidental, in that I hadn't planned on being so central, but the hotel's location was fantastic. Everything was in walking distance, and there are 2 different train stations within a 2 minute walk.

I found the staff to be very polite and the room was lovely. Bigger TVs would be nice, but hey you can't have everything. The bed was comfortable, and as always, I love the robes and slippers...

On one of the nights, we came home late, and my wife was craving some sugar. I called down and spoke with the night porter Max. I was shocked at his response : he said 'you are not VIPs so you don't get biscuits'...

Of course, I was astounded at that, and came straight down in the morning to blast the manager. I did appreciate that one staff member didn't speak for the whole hotel, but I wasn't going to let this slide.

I spoke with Tina, who dealt with it all very professionally, sent some breakfast up as an apology and tended to us till we checked out...

All in all a very good hotel, a good location and great staff - I will be back...

Room Tip: Try and pick a room that faces the square. It's beautiful.
See more room tips
  • Stayed: April 2014, travelled as a couple
    • Value
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1  Thank HellopeopleLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H5342, Manager at Sofitel Berlin Gendarmenmarkt, responded to this reviewResponded 17 April 2014

Bonjour,

thank you so much for your very positive feedback. I highly appreciate your comments and I would like to personally thank you for having taken the time to share your experiences from your recent stay at the Sofitel Berlin Gendarmenmarkt.
Moreover I am pleased to read that our modern Luxury room with the soothing MyBed concept and exquisite bathroom make your stay an unforgettable experience.

Thank you once again for sharing your experience, and we hope to welcoming you very soon again in Berlin or at any other Sofitel Luxury Hotel.

Sincerely,
Tina Senfter
General Manager

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Reviewed 8 April 2014

Very clean and comfortable hotel. Quiet, yet very convenient location to shopping, dining and U bahn. Good for family trip, business, and get away. Very comfortable beds. Concierge got us the best seats for a symphony comcert.


  • Stayed: April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Sofitel.com
Thank TakaK2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H5342, Manager at Sofitel Berlin Gendarmenmarkt, responded to this reviewResponded 9 April 2014

Bonjour,

Thank you very much that you took the time to comment your stay at the Sofitel Berlin Gendarmenmarkt.

I am particularly proud to read that our ambassador exceeded your expectations. I will of course pass the feedback over to my concierge.

Thank you for sharing your experience, and we hope to welcoming you very soon again in Berlin or at any other Sofitel Luxury Hotel.

Sincerely,

Tina Senfter
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2014

This hotel was almost perfect - we had booked into a Luxury room, but were upgraded to a Prestige Suite with a lovely view thanks to an Accor Gold card. We were also allowed 2 drinks from the mini bar and were really happy that we could have the wine and the champagne.

The staff were all very helpful and the location is amazing - easy for transport and an easy walk to some of the main attractions in Berlin. It was also convenient for work appointments in the central areas.

The room was really large and had contemporary furnishings; we had 2 TVs and a guest toilet. The Hermes toiletries were very pleasant. Our only complaint was the lighting in the sitting room - it was too dark to work.

We would love to stay here again.

  • Stayed: March 2014, travelled on business
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1  Thank wombatdavid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H5342, Manager at Sofitel Berlin Gendarmenmarkt, responded to this reviewResponded 4 April 2014

Bonjour wombatdavid,

Thank you for choosing Sofitel Berlin Gendarmenmarkt.

It is a pleasure to read how much you enjoyed your stay with us. It is our most important goal to make each guest’s stay a special one with our best quality of service and offers. Thank you for appreciating our efforts.

It would be great to welcome you again soon.

Sincerely,
Tina Senfter
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 March 2014

  • Stayed: March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Gottschmitt
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
H5342, Manager at Sofitel Berlin Gendarmenmarkt, responded to this reviewResponded 31 March 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 23 March 2014

  • Stayed: March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Sofitel.com
Thank nycrunner15
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
H5342, Manager at Sofitel Berlin Gendarmenmarkt, responded to this reviewResponded 31 March 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Sofitel Berlin Gendarmenmarkt

Address: Charlottenstr. 50-52, 10117 Berlin, Germany
Region: Germany > Berlin > Mitte
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#22 Spa Hotel in Berlin
#22 Business Hotel in Berlin
#33 Romantic Hotel in Berlin
#43 Luxury Hotel in Berlin
Price Range: £98 - £255 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Berlin Gendarmenmarkt 5*
Number of rooms: 92
Official Description (provided by the hotel):
The boutique and designer Hotel Sofitel Berlin Gendarmenmarkt is considered to be one of the most elegant addresses in the heart of the bustling capital. The small, unique boutique hotel, with 70 rooms and 22 suites designed by Harald Klein, combines minimalist Cocoon design with unique details, such as the play of light and shadow and of glass and black marble. ... more   less 
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Also Known As:
Sofitel Berlin Gendarmenmarkt Hotel Berlin
Accor Berlin Gendarmenmarkt
Berlin Sofitel

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