Our experince is below, on check out she promised me a refund for the breaksfast and took my card details, but nothing, e mailed them and they refused my refund- do not stay here- you will regret it. Berlin is fab and great people- but not at this hotel!!!!!!
- very small room
-overpriced breakfast with the rudest staff I have ever met! Half the dishes were empty the light were off and the tea machine switched off- this was an hour before breakfast finished! I asked for orange juice they said they had none!!!
arrived around 9.30am arrived for breakfast and staff looked at us and asked rudely if we wanted breakfast and what was our room number... we sat ourselves down and looked around...the dining room and breakfast area was all dark, all appliances were unplugged!!!! Had tea from the urn that was still warmish. Breakfast was rubbish....lots of empty spaces!!!
next day- arrived for breakfast, asked for fruit- told no fruit today just what was out. Again the tea urn was unplugged and there was not much on offer for breakfast. Again lots of empty spaces in the cooler- and not even any eggs. Asked for orange juice - its all gone was the response from an unfriendly woman, she said have something else!!! When my husband explained he would like orange not anything else she just said we do not have any. I then asked for still water and was told to have sparkling.....again I said could she find me some,...the answer...NO! and walked awayfrom me. At this I had had enough and told the lady on reception that I was not happy...she then brought us orange juice and water!!!! Unbelieveable.
We had a lovely stay in Berlin but the least friendly people were the hotel breakfast staff who were rude and unhelpful- such a a shame.
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- Also Known As:
- Jurine Hotel Berlin