On our recent trip to Berlin we booked to stay at the Titanic Comfort Hotel in Berlin and we had a terrible experience staying in this place. Firstly, we were placed in a hotel room that didn't have access to windows that could open and with a non functioning air condition, this made for a very uncomfortable and sweaty night. However the saving grace was an upgrade to another room the next night.
Secondly, we read on their information sheet that guest were able to ask things such toiletries, from the Reception and they would deliver it to the room. When we asked for a water and mouth wash from the Reception we told to come down to Reception as they do not deliver to the room. After heading down to the Reception they said that didn't know what we were talking about and then referred us to the Hotel bar? On approaching the bar staff for water, we were spoken to quite rudely by staff there. Poor Customer Service.
Unfortunately, we did not have a good experience with Titanic which tarnished our short trip to Berlin.
- Official Description (provided by the hotel):
- The TITANIC Berlin Comfort Mitte is situated in the heart of Berlin, between the Alexanderplatz, the Potsdamer Platz and very close to the subway station Spittelmarkt. The hotel location is ideal as the Gendarmenmarkt or "Checkpoint Charlie" are only a 15 minutes' walk away. All rooms are equipped with air condition, complimentary WLAN, flat screen TV with sky cinema and desks in most rooms. Parking lots for an extra fee are available at the hotel. The 3 stars superior hotel offers a bar which serves a small food menu and a breakfast restaurant with a daily fresh Mediterranean buffet. Within a five minutes' walk from the hotel you can reach the Spree. The Museumsinsel, Gendarmenmarkt or to that famous "Checkpoint Charlie" are only 15 minutes away. The airports Tegel and Schonefeld can easily be reached via public transport train or bus. ... more less
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