This hotel has great staff who are really attentive. I stayed in this hotel a couple of weeks ago and was placed in a (huge) room, but what was supposed to be a non-smoking room, smelled like smoke anyway, so I decided to ask for another room. This was possible and I was given a nice room that looked fresh and clean. So far so good.
Internet is charged at 9 euros per day or 35 euros per week. I find these charges outrageous, especially when you can only use 1 device at a time (if you want to connect your iPhone, iPad and laptop at the same time, you have to buy 3 codes!). On top of that, the internet connection was not working in the lobby on 2 days that I've tried it. Staff was really trying to help and resolve the problem, but with no results. The girl in the bar felt so guilty that she offered a complimentary drink (I told you, staff is great here).
On the second visit, I was supposed to stay 5 nights, but checked out before even having slept 1 minute.The room was really dirty, a huge stain on the chair, another chair that was really worn and didn't look that fresh, a lot of hairs on a supposedly clean bed (hairs on the pillows, blankets). The girl from the reception even brought me 'fresh' linen. Unfortunately, also that set was really dirty. I've included a couple of pictures to support my story.
If hotel management is reading along on Tripadvisor, take my advice and at least make sure that your furniture and linen are clean; it's the least you can do for your guests. I will most likely never return to your property, even though the location is great for me to get to my office.
I have now relocated myself to a hotel that's a bit further away from my office, but that's a small price to pay for a clean environment.
- Official Description (provided by the hotel):
- The Mercure Berlin Tempelhof Airport is centrally located, close to Alexanderplatz (6.4 km) and the Kurfurstendamm boulevard (12.7 km). Our 4 star hotel offers 216 rooms, suites and rooms for long stays. The 250 sqm fitness area includes the Vitarium biosauna, steam bath and solarium. Papillon restaurant has a stylish atmosphere and serves selected regional specialities and international cuisine. Our 1100 sqm conference area has everything you need for a perfect function or conference. ... more less
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- Also Known As:
- Accor Berlin Tempelhof Airport