It is a given that the InterContinental Berlin is a great hotel. That said, expectations of such a hotel are higher then a small bed & breakfast in the Black Forrest. Are expectations met? That is the question. Unfortunately... almost.
Little details, on their own not a problem, but too many make the difference between excellent and very good. If one promises a newspaper to be delivered every weekday (as per the Ambassador program) it should be delivered. Furthermore there was inconsistency in the turn-down service and refreshing the amenities. I also expect a receptionist in a five star deluxe hotel to be able to multitask and maintain conversation during check-in and check-out and not silently peer into the computer for 30-40 seconds. Finally, construction noise diminished my sleeping time on my final night, but as it was a weekday and after 9:00 AM I did not complain at the time, still it was not announced.
Nevertheless it is still a great hotel. A spacious light lobby makes you feel welcome. The rooms were excellent, well maintained, impeccably clean and comfortable. The staff is friendly, courteous and approachable, I very much like their concierge tour on the television system. Also the room attendants greet you with a smile when you pass. The food and drinks are top quality, they know their cocktails... and how to make them! All and all one of the best, certainly in Berlin. Almost excellent.
- Official Description (provided by the hotel):
- A choice of 498 rooms and 60 suites all guaranteeing a new lifestyle experience. Modern yet discreet. Welcoming. Relaxing. Elegant. Our Club InterContinental offers a dedicated check in, a personal Guest Service Agent and a separate lounge with snack buffets during the day. The spa and sauna landscape of the Spa InterContinental spreads over a generous 1000 m² dedicated to your sheer well being. Our gym is optimally equipped and open 24 hours and 7 days a week. Panoramic views and heavenly food at Hugos Gourmet restaurant on the 14th floor. An elegant setting where our top flight Chef creates an haute cuisine dining experience garnished with one Michelin star and 17 points in the Gault Millau. From exquisitely lavish breakfasts to light business lunches the L.A. Cafe offers the best in fine food from early in the morning until late at night. Marlene Bar is the favourite venue for meeting and greeting. The InterContinental Berlin is a 15-minute walk from the Kurfürstendamm shopping street and Tiergarten Park. Buses stop just outside the hotel and run directly to Potsdamer Platz. ... more less
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- Also Known As:
- Intercontinental Berlin Hotel Berlin