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“Lousy Hotel...stay away!”

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Scandic Berlin Kurfuerstendamm
Ranked #107 of 634 Hotels in Berlin
Certificate of Excellence
Tel Aviv, Israel
1 review
“Lousy Hotel...stay away!”
Reviewed 24 March 2014

No shame or disgrace ! ! ! make overall maintenance at the hotel when we stay. booked 2 superior room if you can call it superior waist of money and vacation. We booked 4 days and 4 days they woke us up at 7am with KONGO drill noise that SHAKE! the all hotel. Pitiful hotel and hotel manger. take me advise at 2014 this kind of monkey business hotel need to be closed.

Room Tip: Photoshop all the pictures at website so beware! No Internet. what they provide not called internet...
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hana2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie S, Leiter Öffentlichkeitsarbeit at Scandic Berlin Kurfuerstendamm, responded to this review, 26 March 2014
Dear Guest,

we are very sorry that you have regrets about our hotel. We are very sorry about it. We would have been very happy when you have come to us to change the room or speak to you regarding any refund.
Please note that this have been a exception, what we haven't known before. It is now finished.

Thank you very much for your understanding.

Kind regards,

Stephanie Suchanek (Manager of Sales & Marketing)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,106 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (76)
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Tel Aviv, Israel
1 review
Reviewed 21 March 2014

very slowly wifi.Renovations hotel will not let you sleep from 7 am.
Cheeky staff and hotel manager did not know how to manage.
Just a shame!!!!!!!!!!!!!!!!!!!!!!!!
Ruined my vacation!!!!!!!!!!!!!!!!!!!!!!!!

Room Tip: don't take the superior room its the same as the regular!!!!!!!
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank masha g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie S, Leiter Öffentlichkeitsarbeit at Scandic Berlin Kurfuerstendamm, responded to this review, 26 March 2014
Dear Guest,

we are very sorry that you have regrets about our hotel. We are very sorry about it. We would have been very happy when you have come to us to change the room.

Thank you very much for your understanding.

Kind regards,

Stephanie Suchanek (Manager of Sales & Marketing)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Berlin
1 review
Reviewed 10 March 2014

The room was good, the gym was ok. I would have liked to have drinking water available, towles to whipe off the sweat and TVs to watch while running. The gym equipment also needs to be up-dated, it felt old and worn out. The shuttles to and from the ITB expo were excellent.

Stayed March 2014, travelled on business
Review collected in partnership with Easytobook.com

Helpful?
Thank Inger E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
Reviewed 26 February 2014 via mobile

Great hotel, location 5 minutes from. KDW, very warm atmosphere, nise rooms with carpets, very clean!!! Will stay another time, but this year the prices in January were high. Highly recommended!!!! !!!!!!!!!!!!"!!!

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Zhanna N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie S, Leiter Front Office at Scandic Berlin Kurfuerstendamm, responded to this review, 2 March 2014
Dear Zhanna,
Thank you for sharing your experience at Hotel ALSTERHOF Berlin. We are pleased to hear that you enjoyed your time with us and appreciate your recommendation to friends and family.
We look forward to seeing you again soon.
Best wishes Vanessa Helbig, Assistant Front Office Manager
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Dubrovnik, Cro
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 14 February 2014

Clean and well maintained hotel on unbeatable location, in quiet residential street just few steps from busy shopping area,malls, KaDeWe , restaurants, bars and mayor Berlin traffic hub: Zoo station.Important landmarks easy to reach by metro.Even walking along Spree river to Potsdamer Platz, Charlie checkpoint or Brandenburg Gate could be a nice option, but end of January was too cold to be pleasant enough.
Room (single) is decent size one, with quite large bed, basic toiletries and free and fast wireless connection.
Friendly and efficient staff working on reception desk and bar,in particular Concierge

  • Stayed January 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ivocro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie S, Leiter Front Office at Scandic Berlin Kurfuerstendamm, responded to this review, 2 March 2014
Dear Ivocro,
We were delighted to welcome you to Hotel ALSTERHOF Berlin and thank you for taking the time to pass on your lovely comments.
I do hope that we will see you again soon. Yours sincerely Vanessa Helbig Assistant Front Office Manager
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Winchester, United Kingdom
1 review
Reviewed 10 February 2014

Just a quick note to thank the staff at the Alsterhof for another excellent stay. Very well situated, warm, clean and comfortable. Very close to the u bahn and easy to get around. Wrap up warmly if you're visiting Berlin in February!

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Richard W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie S, Leiter Front Office at Scandic Berlin Kurfuerstendamm, responded to this review, 2 March 2014
Dear Richard,
We were pleased to welcome you again to Hotel ALSTERHOF Berlin and thank you for your lovely feedback and recommendation.
I do hope that we will have the opportunity to see you again soon.
Kind regards Vanessa Helbig, Assistant Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
32 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 8 February 2014 via mobile

This is an unusual hotel in that it has a 4 star rating due to being modern and clean but it is a hotel in the budget mould. All furnishings are cheap but presentable with hard foam mattresses for bedding, no proper soaps or shampoos - there is just a cheap dispenser on the wall with low quality soap that was apparently for hair and body. Unusually this hotel also charges for in room tea and coffee. There is no room service and dinner is very limited and not available on Sundays. The mini bar is also very limited.

On the bright side, the hotel is very well located, the breakfast is fine, there is free wifi for one device per day and the staff were all exceptionally friendly and helpful with the exception of the blonde lady who was very rude and unhelpful during check out.

Overall it was ok but I would not choose to stay here again.

Stayed February 2014, travelled on business
Helpful?
Thank Jimbomike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie S, Leiter Front Office at Scandic Berlin Kurfuerstendamm, responded to this review, 2 March 2014
Dear Guest,
Many thanks for taking the time to review your recent experience. I was pleased to read that you enjoyed the location of the hotel. Thank you also for your feedback with regards to quality of service and staff. We welcome all feedback, both positive and negative, as this can only assist with our aims to provide an unsurpassed experience here at Hotel ALSTERHOF Berlin.
Kind regards, Vanessa Helbig, Assistant Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Scandic Berlin Kurfuerstendamm

Property: Scandic Berlin Kurfuerstendamm
Address: Augsburger Str. 5, 10789 Berlin, Germany (Formerly Hotel Alsterhof Berlin)
Region: Germany > Berlin > Charlottenburg
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Spa
Hotel Style:
#34 Spa Hotel in Berlin
#58 Family Hotel in Berlin
#72 Romantic Hotel in Berlin
#81 Luxury Hotel in Berlin
#100 Business Hotel in Berlin
Price Range (Based on Average Rates): £
Hotel Class:4 star — Scandic Berlin Kurfuerstendamm 4*
Number of rooms: 217
Official Description (provided by the hotel):
Scandic Berlin Kurfürstendamm is a newly renovated hotel in Berlin's Western city center, close to shopping and famous historic sites and just a short drive from Berlin’s exhibition grounds. This new Scandic hotel has an ideal location in Berlin for shopping and sightseeing. Close to the hotel you find renowned department store KaDeWe, and Kurfürstendamm boulevard offers countless shops. From the hotel you have an easy walk to historic Kaiser Wilhelm Memorial Church, the Berlin Zoo and Story of Berlin museum. ... more   less 
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Also Known As:
Top Hotel Berlin
Berlin Top Hotel

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