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“Could do better”
Review of Grand Hyatt Berlin

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Grand Hyatt Berlin
Ranked #19 of 634 Hotels in Berlin
Certificate of Excellence
uk
Level Contributor
41 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Could do better”
Reviewed 23 January 2013

Spent 3 nights in December 2012 at the Grand Hyatt. Having stayed at their New York hotel we had great expectations. Firstly the breakfast is ridiculously expensive at 35 euros. Service in the bar area is glacially slow and disorganised. When we ate in there we complained to the manager who was floating about and yet we still had to wait 25 mins for a second drink ! They did wipe the meal and drinks from our bill. The following day after being out of the hotel all day we came back to our rooms not being cleaned despite leaving the sign on all day for them to be cleaned. The cleaning trolley had not moved from the corridor all day! Another free drink at the bar whilst we waited. Also according to the concierge you cannot get Sunday brunch in Berlin! Wrong, we managed it. The hotel is in a great location with an excellent cafe attached ( not the in house restaurant) but just needs some better management.

Room Tip: We had corner rooms which were huge with tv in bathroom
See more room tips
  • Stayed December 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank joolsouk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Hong Kong, China
Level Contributor
617 reviews
123 hotel reviews
common_n_hotel_reviews_1bd8 203 helpful votes
Reviewed 23 January 2013

The Hyatt in Berlin is a good business hotel with modern style. The location is great, being a 10 minute walk to the Brandenburg gate (and can proceed to the Unter den Linden street), and the hotel is right next to the Tiergarten and the Potzdamer Platz.

Hotel facilites are good, all what you would expect from a business hotel. Wifi internet works well (btw for multiple devices), all over the hotel automatically. Therefore you don't have to worry about the hassle of logging out and back in.

I would recommend this place for short stays, and for those who have time to walk around the city.Great value for money!

  • Stayed January 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kangelini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
108 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed 12 January 2013

We just got back from our 4 nights stay with Grand Hyatt. What we like most is the location.

Pros

Location: only 3 mins away from Potsdam Plaz (which is the central station on the map, and you can get the train (S and U) and railway all from the same place. If you are arriving from the airport, take the airport bus to Hauptbabnhof and take the train to Potsdam Plaz, it's only one stop away. We took a taxi from the airport and it cost Euro 19.

It is within walkable distance to Brendenburg gate, although you can take the train as well.

Room:
The room is fine, clean and tidy. The only minor drawback is the wardrobe which is in the bathroom. I like to air my clothes so this is not ideal. Our ventilator also seemed to be not working. There is a small TV in the bathroom but it didn't work in the first day.

Staff:
most staff are very helpful and friendly.

Cons:

Wifi access: the biggest drawback for us is the wifi access. It offers 30 mins free access to every guest every day. We thought it ran from midnight to midnight, but it fact, it's 30 mins every 24 hours, so we had to wait for 24 hours before we could log in again. There is a free wired access by the conceirge.

Breakfast is average - sausage, lots of bread, lots of fruits and cold meat. We expected to have more hot food. You need to order eggs/omlette via the waiter, and the portion is quite tiny. It also took about 20 mins for the eggs to arrive one morning.

Overall it was a very pleasant stay.

  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GraceChung
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston
Level Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 8 January 2013

This stay was at Christmas and I noted that the Christmas Market in Potsdamer Platz continues to expand over the years, making the hotel's location a plus. There is a great deal to see and do within walking distance, and the S and U Bahn or taxi connections make any further destination easy to reach. The proximity to the Tiergarten makes the hotel well-situated for runners, and having the Potsdamer Platz Arkaden next door is very convenient. Finally, the food atmosphere and service in the Grand Club makes an upgrade well worth it. The rooms with a view to the Tiergarten are especially pleasant.

I've stayed at Grand Hyatt Berlin over 15 times over several years and the hotel, superb to begin with, continues to work to improve and upgrade. I stayed in one of the renovated rooms and the new wall panels gave it a warm yet modern look. The new blackout blinds are excellent, creating complete darkness for maximum restfulness. The new bedside controls for the blinds and lights are easy to use, even in the dark and when jet-lagged, in contrast to some overly-high-tech similar controls I've used elsewhere. For those who like modern design, the Renzo Piano architecture can't be beat--the lobby is sleek and spectacular, and the design reflects as well in the corridors and rooms. As always, the staff distinguished themselves, from the front desk personnel to the concierges. Kudos to the hotel for its continued commitment to excellence.

  • Stayed December 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank znitud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
west sussex uk
Level Contributor
92 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed 6 January 2013

We (three double rooms) stayed here for three nights including NYE and all in all I would say that this is a fantastic hotel, with great amenities, however we did experience a couple of small problems.

Pros:

Good rooms, good size, very comfortable beds and pillows.
Beautiful bathroom.
Excellent health club, pool, spa, sauna etc (be prepared for nudity in the sauna/steam room)
Fantastic breakfast.

Cons.

Maybe wee were just unlucky, but all three couples in our party experienced problems with housekeeping. (rooms not made up / cleaned during the day) IMO that's not acceptable for a 5* hotel.

Check in. Two rooms ready at 2pm. The third not until 4.30. Again poor IMO.

Otherwise excellent, including location and staff.

  • Stayed December 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank billyseagull
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bagneux
Level Contributor
102 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 6 January 2013

Well placed in Berlin. 15 minutes by walk from Brandenburg Tor, Unter den Linden, Zoogarten, Alexander Platz. Close to restaurants.
Rooms are extremely comfortable, breakfast is great, reception is also very good (German, English, French and probably other langauges).
The piano bar is also great and we listened to a very good band there.
Extremely good beds, shower.
The overall outlook of the hotel is a bit "cold" (big and few decoration) but is comfortable and nice.
I am then warly recommanding this hotel.

  • Stayed December 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anthoncorinne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
47 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 4 January 2013

A friend and I booked the Grand Hyatt for a three night city break in Berlin between Christmas and New Year's Eve. Having never been to Berlin before I didn't really know whether the location would be good or not (as Google Maps didn't afford many clues), but I'm pleased to say the Potsdamer Platz area is an excellent part of the city to stay in. It's a recently redeveloped part of Berlin so the buildings are contemporary and facilities are modern. It's within a short walk of sites such as the Sony Centre building, Holocaust memorial, the Brandenburg Gate and the Reichstag (tip: If you're planning on visiting the Reichstag you need to book a reservation online a few days in advance). Potsdamer Platz is also where a number of railway, S-bahn and U-bahn lines converge so it's really easy to get about to other parts of the city. The hotel itself is beautiful. Lots of art and sculptures about the place. On arrival we were greeted by the concierge at our taxicab, and check-in was really quick and easy. The staff couldn't have been more helpful. Our room was on the fourth floor and faced inwards, so plenty of sunlight (there are blackout curtains) but not much of a view - but this didn't bother us much. The in-room entertainment included a Bang & Olufsen television which had a cable so you could plug in your mp3 player. English channels included Sky News and CNN. The bathroom was big and the bath is situated in a glass partitioned wet-room which doubles up as a shower. It looked as if there was also a television in the bathroom but we couldn't quite figure out how this turned on. Our room rate included breakfast. The choice was very large, hot and cold, and the quality was spot on. Eggs prepared to order how you like them. Again the staff couldn't have been more helpful. We didn't eat lunch or dinner at the hotel as we preferred to eat out, however if it's anything like breakfast I imagine it would be superb. The hotel has a nice bar on the ground floor which we had a few drinks in. We also checked out the swimming pool and spa on the top floor which looks out over the city (so don't forget to pack your swimwear). Wifi at the hotel is expensive but you do get a complementary 30 minutes for each device, and if you need more there is unlimited free wifi at the Starbucks across the road from the hotel.

  • Stayed December 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank michaelliffen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Hyatt Berlin

Property: Grand Hyatt Berlin
Address: Marlene Dietrich Platz 2, 10785 Berlin, Germany
Region: Germany > Berlin > Charlottenburg
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Berlin
#3 Romantic Hotel in Berlin
#10 Spa Hotel in Berlin
#12 Family Hotel in Berlin
#17 Luxury Hotel in Berlin
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Grand Hyatt Berlin 5*
Number of rooms: 342
Official Description (provided by the hotel):
Innovative design, clean-cut lines, first-class natural materials and contemporary art are characteristical for Grand Hyatt Berlin located at Berlin Mitte, close to Potsdamer Platz, Brandenburg Gate and Reichstag. The 342 luxurious guestrooms and suites are equipped with B&O flat screen TVs and Wi-Fi. Grand Hyatt Berlin features restaurants Vox, Tizian and mesa, Vox Bar and Club Olympus Spa & Fitness on the rooftop which offers a large pool, cutting-edge fitness equipment, a sauna and Jacuzzi. ... more   less 
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Also Known As:
Grand Hyatt Berlin Hotel Berlin
Berlin Grand Hyatt
Hyatt Berlin
Berlin Hyatt

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