art'otel Berlin City Center West has a nice location and is nicely decorated, but if you expect anything to work there, you'll be disappointed. At check-in, I noticed that there were no towels in the room, and that the TV remote didn't work. After an hour, someone came and changed the batteries in the TV remote, which was fine.
Then, I tried switching on the air conditioning, and a loud piercing buzz emanated from the thermostat. I was asked "is it ok like that?", and when I indicated that it was not, I was told I'd have to wait until the next day. The buzz didn't go away, but was a little less loud.
The hotel appears to be intentionally understaffed--if a large party is checking in at the front desk, the bar is not attended at all. Ordering a beer there took over an hour. I would have left, but the (slow) internet kept me busy while I waited for the poor overworked staff to try and manage everything.
art'otel Berlin City Center West is a nice property with a nice location, but there are literally hundreds of better choices in Berlin.More
- Room Service