We had booked this hotel many months ago but on arrival were met by the Office Assistant who explained that they had not been able to collect the money or contact us and that they had no rooms available for the first night of three - that was the bad news. However, they had arranged, at the same bargain rate as the time we booked, a night in a comparable 4* hotel (which was fine), a complimentary taxi ride to get there and a choice of returning to this hotel or staying at the alternative. We returned because of its location and were given an upgrade to a suite type room. For a problem that was, to be fair, mostly ours, the hotel could not have been more helpful - a superb example of customer care. The location is great for sightseeing with a U-Bahn station round the corner and it's on a quiet street. The room was very good although beginning to get to a point where redecoration might be required - a minor point. All the staff were so helpful and friendly and particularly Thorsten who did such a good job of working around the problem. Well done.
- Official Description (provided by the hotel):
- The Mercure Hotel & Residence Berlin Checkpoint Charlie is located in the historic centre of the town and offers 139 spacious rooms, suites and apartments ( 30m² - 80m² ). Most of them have a balcony. Here you will be living in a particularly exclusive location, right by the former Checkpoint Charlie and near to the shopping stretch of Friedrichstrasse and Gendarmenmarkt. Our hotel provides a breakfast restaurant, wine garden, Checkpoint Bar, 24 h sauna, gym, sundeck and garage. ... more less
- Reservation Options:
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- Also Known As:
- Mercure Hotel And Residenz Berlin Checkpoint Charlie
- Mercure Berlin