Clearly you cannot ignore this hotel's immaculate appearance and luxurious rooms. However, my stay in Berlin was ruined when someone stole everything I owned from my room in the space of 2 minutes, while I showered in that room! I was staying on the top floor of the hotel and it was around 10.30 at night. You cannot assume security in this hotel.
It was a devastating ordeal but made so much worse by the hotel's response to it all. When I immediately went to speak to the man at the front desk he literally shrugged his shoulders, muttered some incomprehensible words, and simply offered no support whatsoever. He would not even let me use the phone to call the police. Unbelievable no?!
After calling the police and my bank myself on my mobile phone in their lobby I eventually managed to get the attention of the manager. While his calm air of authority as hotel manager did make me feel like I was being taken more seriously, sadly this was short-lived. For he did not, and has not to date, offered me any sort of apology or condolence. He seemed much more concerned with the hotel's reputation rather than offering any sort of sympathy. Fortunately, I must say that one of the more junior staff members was sympathetic, and was a complete angel in such a hellish situation. However the attitude of the hotel at the time and since has made the experience unnecessarily worse. After they sent one email in reply to me that completely absolved themselves of all responsibility, they now ignore my emails entirely.
I was never chasing their money, all I wanted was a single sincere apology and recognition of how devastating this weekend was for.
They also charge you to use WIFI for each individual device, I can't remember exactly but probably more than 5 euros per device. Seems unreasonable no?!
No, I wouldn't go back here.
- Official Description (provided by the hotel):
- How can you resist a city that is 24/7 full of things worth seeing, flavors and sounds? In which everything is on the move, in which new things are constantly developed and others discovered. This is the challenge we accepted when we created the first Black Label among the DORMERO Hotels in the capital city Berlin. The DORMERO Hotel Berlin Ku’damm, located just a few meters from the famous boulevard “Kurfurstendamm”, is like the city itself – a balance between classical and modern design, trend and mainstream, globetrotter and fashionista. The boutique hotel is a fantastic blend of originality and contrast, tuned to the color black. Daring individualism in form and style, addressing the guest’s individual needs. With the Black Label, the previously Bohemian architecture was shaped into an unconventional frame redefining the traditional concept of the hotel. A hotspot in Berlin with unique and constantly changing experiences worth not only seeing, but above all experiencing live. The DORMERO Hotel Berlin Ku’damm has 72 rooms of three different categories ready for you. A perfect combination of design, individuality and minimalist style. For all those who need enough freedom to act out their stay in Berlin also behind closed doors. Some may feel it is a break in style, we think it is mystical and appealing. Feel as if you were at a secret place in the midst of the urban jungle. Enjoy the quiet location of the rooms and the view into the illuminated patio along with the technical features and the absolute sleeping comfort with all your senses. ... more less
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- Also Known As:
- Brandenburger Hof Berlin
- Brandenburger Hof Hotel Berlin