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“Theft and indifferent staff”

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DORMERO Hotel Berlin Ku'damm
Ranked #231 of 634 Hotels in Berlin
Bristol, United Kingdom
Level Contributor
105 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Theft and indifferent staff”
Reviewed 12 December 2013

Clearly you cannot ignore this hotel's immaculate appearance and luxurious rooms. However, my stay in Berlin was ruined when someone stole everything I owned from my room in the space of 2 minutes, while I showered in that room! I was staying on the top floor of the hotel and it was around 10.30 at night. You cannot assume security in this hotel.

It was a devastating ordeal but made so much worse by the hotel's response to it all. When I immediately went to speak to the man at the front desk he literally shrugged his shoulders, muttered some incomprehensible words, and simply offered no support whatsoever. He would not even let me use the phone to call the police. Unbelievable no?!

After calling the police and my bank myself on my mobile phone in their lobby I eventually managed to get the attention of the manager. While his calm air of authority as hotel manager did make me feel like I was being taken more seriously, sadly this was short-lived. For he did not, and has not to date, offered me any sort of apology or condolence. He seemed much more concerned with the hotel's reputation rather than offering any sort of sympathy. Fortunately, I must say that one of the more junior staff members was sympathetic, and was a complete angel in such a hellish situation. However the attitude of the hotel at the time and since has made the experience unnecessarily worse. After they sent one email in reply to me that completely absolved themselves of all responsibility, they now ignore my emails entirely.

I was never chasing their money, all I wanted was a single sincere apology and recognition of how devastating this weekend was for.

They also charge you to use WIFI for each individual device, I can't remember exactly but probably more than 5 euros per device. Seems unreasonable no?!

No, I wouldn't go back here.

  • Stayed June 2013, travelled with friends
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
9 Thank Archie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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338 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Barga, Italy
Level Contributor
38 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 5 December 2013

Super hotel but marred by theft of cash from our room whilst at breakfast. Since the incident we have noticed it is not the first time this has happened and both whilst away from the room taking breakfast. Staff notified and whilst they were disappointed there was no contact with senior management to express any sort of explanation or understanding. It took the edge off our visit and whilst Berlin wonderful will not be returning to Brandenburger Hof.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
7 Thank inky51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver, Canada
Level Contributor
24 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 16 November 2013 via mobile

This hotel was just great. The junior suite was perfect. The staff were incredibly helpful with all sorts of restaurant recommendations along with ideas on sites to visit. I can't say enough good about this hotel.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wilbur52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paris
Level Contributor
70 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed 17 October 2013

Nothing the matter with the Brandenburger Hof, but then again as a member of Small Luxury Hotels, there shouldn't be, should there! The hotel is clean, airy and I found the service efficient and polite, as it should be in a hotel of this class. The breakfasts were fine and the Michelin Stared restaurant was (again, as it should be) fine. Advice on local amenities and sights was freely given and was found to be 'on the money'.

The usual sorts of complaints about hotels one sees on Tripadvisor (cleanliness, poor service, rudeness) should not even be on the agenda when one considers a hotel of this class. The place was clean; service was good, and of course no one was rude. But for this sort of room rate you would expect that. So the question has to be asked, given the many positives why annoy guests with a 12 euro internet charge? Or be parsimonious when serving wine by the glass (in my case more by the splash)? Such trivial economies might add a small amount to the hotel's bottom line, but it surely irritates relatively well heeled guests who probably would not baulk at another couple of euros on the room rate rather than be annoyed by such needless parsimony.

That being said I'd stay there again which must surely be the test of any establishment.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Leftbanker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Espoo, Finland
Level Contributor
62 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 15 October 2013

Spent three nights here during a business trip in Berlin. The main reason for choosing this particular hotel was its location which was perfect for my needs. I can also say that the location is perfect for any tourist as it is a just a few blocks away from the KaDeWe department store which could be considered one of the centres of the city. That being as it is, the location is also on a very quiet residential street so it is very quiet during the nights.
This is almost what could be called a boutique hotel. It has some 50 rooms and a few suites. This is a major plus in my books. My room was a single room and thus somewhat small. It did have all mod cons so that didn't bother me too much.
So why only four stars? As a little bit of a contradicton, the smallness of the hotel meant that the breakfast was not as great as it could be. It is basically only á la carte and the choice was almost either not enough or way too much. I love buffet! You can see what you get. Here the menu was fancy but somewhat confusing.
The other reason for not giving it full stars took place when we had a business dinner at the restaurant, which is supposed to be one of the better ones in Berlin. Food was very good but the service... We had a separate banquet room and it felt like we were forgotten there... Food came and the first bottle of wine but then we were ignored for too long time.
But if you ignore the restaurant, the hotel is a wonderful experience and thus warmly recommended.

Room Tip: as this is a very quiet street, it doesn't make much of a difference if you have a room on stree...
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  • Stayed October 2013, travelled on business
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jukka1961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, IL
Level Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 13 October 2013

Having never been to Berlin I wanted comfort and accessibility. This hotel did not disappoint. While smaller there was never a question that the service and the overall hotel itself would be anything less than great. They were very friendly and delightful upon my arrival and that continued thru out my stay. Breaks fans was nice - albeit not included but very nice. Location was down a quiet side street but close to KaDeWe.

Highly recommend it.

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Magmilegirl16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seattle, WA
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 6 October 2013

Nice location and neighborhood, but some variables to consider: Service a bit indifferent.
By the end of our stay the flowers in the bathroom had wilted. High internet charges. We requested concierge service to procure a reservation that was forgotten. Food was not commensurate with the standards of a five-star hotel.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sunriverjohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about DORMERO Hotel Berlin Ku'damm

Property: DORMERO Hotel Berlin Ku'damm
Address: Eislebener Str. 14, 10789 Berlin, Germany (Formerly DORMERO Hotel Brandenburger Hof Berlin)
Region: Germany > Berlin > Charlottenburg
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites
Hotel Style:
#98 Family Hotel in Berlin
#99 Business Hotel in Berlin
#135 Romantic Hotel in Berlin
#144 Luxury Hotel in Berlin
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — DORMERO Hotel Berlin Ku'damm 4.5*
Number of rooms: 72
Official Description (provided by the hotel):
How can you resist a city that is 24/7 full of things worth seeing, flavors and sounds? In which everything is on the move, in which new things are constantly developed and others discovered. This is the challenge we accepted when we created the first Black Label among the DORMERO Hotels in the capital city Berlin. The DORMERO Hotel Berlin Ku’damm, located just a few meters from the famous boulevard “Kurfurstendamm”, is like the city itself – a balance between classical and modern design, trend and mainstream, globetrotter and fashionista. The boutique hotel is a fantastic blend of originality and contrast, tuned to the color black. Daring individualism in form and style, addressing the guest’s individual needs. With the Black Label, the previously Bohemian architecture was shaped into an unconventional frame redefining the traditional concept of the hotel. A hotspot in Berlin with unique and constantly changing experiences worth not only seeing, but above all experiencing live. The DORMERO Hotel Berlin Ku’damm has 72 rooms of three different categories ready for you. A perfect combination of design, individuality and minimalist style. For all those who need enough freedom to act out their stay in Berlin also behind closed doors. Some may feel it is a break in style, we think it is mystical and appealing. Feel as if you were at a secret place in the midst of the urban jungle. Enjoy the quiet location of the rooms and the view into the illuminated patio along with the technical features and the absolute sleeping comfort with all your senses. ... more   less 
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Also Known As:
Brandenburger Hof Berlin
Brandenburger Hof Hotel Berlin

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