Customer service was varied. Work out how important it is to you. We managed as didn't need a lot except to get the room and in and out. Any more may be a challenge. On two occasions as we waited at reception the staff were on what appeared to be personal calls which took some time to complete before we could talk to them. The response to a query for ice was that the bar may be open sometime. No more helpful than that.
The rooms were very clean, communal areas including toilets also very clean. Rooms large enough for two and three. Bathrooms small but functional, no way the worst in size I have seen.
No problem accessing wifi in our rooms on 5th floor.
We didn't have any noise disturbance from the street or ubahn. Rooms were warm with opening windows.
Location is close to ubahn Bulowstrasse, which in turn is good for access on U2 line to Alexanderplatz.
With regards to the area it is not a tourist area, more residential. Saw a few 'street walkers' who caused no trouble to us. There are bars and restaurants and a good Kaiser supermarket nearby.
This hotel was value for money for what we paid about Euros 40 per room per night. Depending on the season I would possibly pay up to euros 60 for a room per night.
at no point in the trip did I ever feel threatened in any way, scared or at risk from pick pockets near the hotel or anywhere in Berlin.
- Official Description (provided by the hotel):
- The Aldea Novum Hotel is comfortable and contemporary furnishings. Functional rooms in various categories, free Wi-Fi, big breakfast buffets await every visitor. The majority of our rooms are suitable for small families. (3 Or 4 people) ... more less
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- Also Known As:
- Agon Aldea Berlin
- Hotel Agon Aldea