Just got back from one night stay at this hotel. Hotel on first impression was bright, modern, funky and most important of all, CLEAN. We checked in, went up to our room. The corridor smelt of nappies but we got over this pretty quickly. We arrived off of a morning flight but couldnt check in til afternoon so we went into city centre. We arrived in the afternoon so the first thing we wanted was a quick shower to freshen up. No towels. Went to reception to ask for towels and told "It's because check in is not for another hour" (Why wasn't this spotted when we checked in?) Polite lady apologised (her boss I think was watching from across the bench) and said that the room hadn't been cleaned yet and she would send someone up. No problem, we didn't mind that at all... 15mins later the door opened unexpectedly whilst we were getting changed with a lady screaming in German at us. Woah. She tutted at us as if we were bad people? We explained (in German) that our German wasn't good enough to understand her fast shouting... she proceeded to shout in German regardless and it was quite scary. We left the room for 5 minutes. Not happy about her just walking into our PRIVATE room like that. We came back and she was still complaining in a horrible tone of voice, but she let us in so we said thank you and that was the end of that. We also weren't offered the shuttle bus back to the airport so we had to make our own way. We are not the kind of people to complain but we feel that it was all fake smiles and a lovely hotel but the real customer relations was lacking. We would even probably stay here again, it was a lovely hotel and you get a good deal for your money... Just what was up with that cleaning lady?! It spoilt the whole stay.
- Official Description (provided by the hotel):
- The MEININGER Hotel Berlin Airport is located exactly where the modern traveller needs it: in the Business Park Berlin close to Schonefeld airport. The airport hotel was opened in April 2012 and offers shuttle services, early-bird breakfast and soundproof, darkened windows. Public transport connections including airport, city train and motorways are excellent. On the roof terrace airport fans can watch the planes start and land - MEININGER offers more than just low-cost accommodation. ... more less
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