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“Great location” 4 of 5 bubbles
Review of Waldorf Astoria Berlin

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Waldorf Astoria Berlin
Ranked #24 of 633 Hotels in Berlin
Certificate of Excellence
London, United Kingdom
Level Contributor
295 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
“Great location”
4 of 5 bubbles Reviewed 20 May 2014

I have just had a very good weekend in Berlin at the Waldorf-Astoria.
Unbeknown to me it was the weekend of the German football league cup, with the supporters from Dortmund taking over the square (and streets) near to the hotel - but they were friendly!
The twin room was a nice size and the concierge staff were very helpful.
The hotel was very busy Saturday morning (with all the football supporters) but they kept on top of it.
A couple of negatives - there is only free wi-fi in the lobby area, and sitting there trying to read email whilst some drunken visitors (not hotel guests) were singing football songs, was not enjoyable. I hope the lady had a sore head the next day!

  • Stayed May 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank AJMglobaltraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gregor A, Manager at Waldorf Astoria Berlin, responded to this review, 21 May 2014
Thank you very much for all your kind words and best regards from sunny Berlin. Please apologize for all the inconvenience during your stay, which were caused due to the DFB Pokal. We would love to receive your visit very soon again and we are pleased to inform you that you have free internet connection at the Peacock Alley Lobby and also via keyboard and TV screen in all rooms and in our Business Centre on the first floor.
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1,317 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (166)
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English first
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 17 May 2014

We are very loyal to the Four Seasons hotels because wherever we go in the world, we can be sure their hotels will deliver one of the best hospitality experiences in the world. So when I decided to take my husband away to Berlin for his birthday and then discovered that there wasn't one in Berlin, I was slightly nervous because I wanted our trip to be perfect. However, my fears were unfounded because from the moment we arrived, we were made to feel cared for. After experiencing a detailed welcome and an early check in with lots of warm, friendly smiles in a beautiful setting full of gorgeous floral arrangements, we knew this was an hotel with something very special to offer. Our room was luxurious and the bed was very comfortable. The technology was superb for controlling the lights and audio visual equipment which included a TV in the mirror in the bathroom. The marble bathroom was magnificent and the adjustable lighting was a bonus. The business centre was excellent - it used Apple Macs and the Guerlain Spa was heavenly!!! Breakfast was always a cheerful occasion where we were spoilt for choice and the restaurant Les Solstices produced food that was pure alchemy. The Lang Bar mixed a great Vodka Martini and the Romanisches Cafe was just perfect for lunch. In fact, the pasta was one of the best I'd had outside of Italy. And as if all this wasn't enough to make my husband's birthday excellent, the hotel presents him with 2 beautifully made birthday cakes as gifts. And then of course the staff. They were friendly and personable and we loved their attention to detail. There was nothing that seemed to be too much trouble for them. So, thank you to everyone at the Waldorf Astoria Berlin for making our visit to Berlin a very memorable visit. You are fabulous.

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank AlisonjDouglas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gregor A, Manager at Waldorf Astoria Berlin, responded to this review, 21 November 2014
Wow! I am the General Manager of the Waldorf Astoria Berlin and I love this hotel, but after reading your magnificent description of our beautiful property I am even more convinced that we are on the right way striving for excellence by combining our world class hotel with our world class service.Thank you very much for taking the time sharing your experience with the Tripadvisor community. Please come and visit us very soon again!
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Mainz, Germany
Level Contributor
40 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 bubbles Reviewed 7 May 2014

Nice 5 Star Hotel in the City Center of Berlin, Germany. The hotel is next to train station Bahnhof Zoo (train station Zoo). Perfect for a stay in the Capital of Germany.
Nice staff, friendly service - great Breakfast service and rooms with a nice view.
(you need to book a Panoramic view Room)
You can walk to the parks, to the major attractions of berlin and of yours in 30min. walking you arrive the "Brandenburger Tor".

Room Tip: Book a Panoramic view room
See more room tips
  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank MichaelMiles30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gregor A, Manager at Waldorf Astoria Berlin, responded to this review, 24 November 2014
I will delightedly forward your kind compliments to my staff. Thank you very much for sharing your very nice description of our elegant property on Tripadvisor! Please come back in a near future to amazing Berlin and our outstanding property.
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Paris, France
Level Contributor
58 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 bubbles Reviewed 5 May 2014

Very nice rooms with great bathrooms.
The fist luxury is space : they sure got that right at the Waldorf.
Very helpfull and efficient staff at the reception, concierge, doormen...
Unfortunately the high management seems to be to be in some kind of confusion regarding low cost and full service brands.
Not only is the internet at an outrageous rate : 25 € per night, but you've got to pay to go to the pool : 15 € per person and per visit. We were a group of 5 and we stayed 4 nights. The initial idea was to have a quick swim every morning before breakfast. That would have been 300 € !
Breakfast is clearly 4 stars and not 5 stars.
The set of the restaurant "les solistes" is rather uninspired. You could be anywhere, hard to believe you're in the Waldorf. The choise of the pictures on the wall is beyond understanding. You could be in a Starbuck !
I suggest the management takes a look on what competitors do. May I suggest to do some benchmark in Berlin ? Start with the Bikini and end with the Ritz-Carlton.
It somehow seems ridiculous to invest in such a great hotel, to offer some of the best rooms in the city and completely go wrong in customer policy.
Please : stop charging for internet and pool access and start offering a 5 star breakfast.
This has a cost ? Ok, but that cost should be included in the price of the room.
I rather pay more for the room than having the feeling to be on Ryanair !
The Waldorf Berlin gave me the feeling of flying first class on a Swiss but with the catering and customer policy of SAS economy. It doesn't make sense.
Will I go back ? Yes, but only for the room. No breakfast, no pool....
I recommend breakfast at the close Litteraturhaus : far better, far cheaper and so much nicer. Other option : the Bikini hotel almost next to the Waldorf. Fantastic breakfast with a fantastic view.

  • Stayed April 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank nico m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gregor A, Manager at Waldorf Astoria Berlin, responded to this review, 1 December 2014
Best regards to romantic and wonderful Paris. At the Waldorf Astoria Berlin we take pride in ensuring our guests’ satisfaction but unfortunately, sometimes we do not meet your expectations.For that reason we constantly put all our efforts in improving our service and at this point we would like to inform you that our guests have free Internet access in the Peacock Alley/ Lobby, in our exclusive library on the 15th floor and in our business centre on the second floor and through the tv screen which is in each room. Internet and Spa is free for our frequent guests and for HHonour Gold & Diamond members. We are delighted to inform you that we just won the Word Travel Award 2014 for the best Leading Hotel in Germany and for the best Suite and in April for the best Luxury hotel Spa! We really would appreciate to welcoming you again and very soon at our elegant property.
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Nairobi, Kenya
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 1 May 2014

A luxurious hotel, in an excellent location whether one is there on a business trip or on vacation. Very good service, spacious room and wonderful food. Staff are professional, knowledgable and helpful. We stayed in a suite; it was clean with a very comfy bed making our sleep "heavenly". The hotel is spacious giving guests (& staff) ample room to go about their business without feeling "boxed in". Highly recommended and I look forward to staying their again in a couple of weeks to come.

  • Stayed June 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Tessie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gregor A, Manager at Waldorf Astoria Berlin, responded to this review, 5 May 2014
Thank you very much for your kind recommendation, describing so detailed our beautiful property. Make sure that you find some time, to visit our exclusive and relaxing Guerlain Spa. You will enjoy it! It is incomparable!
We look forward to welcoming you again in a couple of weeks!
Have a nice trip to Berlin!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oslo, Norway
Level Contributor
70 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 30 April 2014

We had a wonderful experience at the Waldorf Astoria with an easy and smooth early check-in. Our room was a beautiful corner room with brilliant views of the city. The breakfast was amazing with delicious mimosas and a great selection of food. Will definitely stay here again next time I find myself in Berlin.

  • Stayed November 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank born2travel123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gregor A, Manager at Waldorf Astoria Berlin, responded to this review, 2 May 2014
Dear guest ,

Thank you very much for your compliments, which I highly appreciate.
I am very happy to read that you enjoyed our delicious breakfast at our elegant Les Solistes restaurant and that you have been delighted by our breathtaking views over Germany’s capital city.

Have you also been in our exclusive Guerlain Spa? The especially created “Beauty Revelation” treatment tops it all!

We are looking forward to welcoming you very soon again!


Best regards,

Gregor Andréewitch
GM
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Warren, NJ
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 29 April 2014

This is a beautiful new hotel in the Charlottenburg section of Berlin. Rooms are beautiful, service is great and food is wonderful. The only complaint I had was the room was warm, but you can open the window so that solved the problem. Highly recommend this hotel.

  • Stayed March 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Janis R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gregor A, Manager at Waldorf Astoria Berlin, responded to this review, 30 April 2014
Dear guest,

I highly appreciate your recommendation and I am happy to read that you enjoyed your stay at our beautiful property.

We look forward to welcoming you again very soon!


Best regards,

Gregor Andréewitch
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Waldorf Astoria Berlin

Property: Waldorf Astoria Berlin
Address: Hardenbergstrasse 28, 10623 Berlin, Germany
Phone Number:
Region: Germany > Berlin > Charlottenburg
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #24 of 633 Hotels in Berlin
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Waldorf Astoria Berlin 5*
Number of rooms: 232
Official Description (provided by the hotel):
The new Waldorf Astoria Berlin is defined by its inspirational environment, residential comforts and breathtaking views over Germany's capital city. ... more   less 
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