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“Outstanding hotel in every way”
Review of Swissotel Berlin

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Swissotel Berlin
Ranked #37 of 634 Hotels in Berlin
Certificate of Excellence
GreenLeadersPlatinum level
Oslo
1 review
“Outstanding hotel in every way”
Reviewed 24 April 2014

We stayed for 5 nights during Easter 2014 with our two children and my parents. We had a wonderful stay. The staff are genuinely kind and helpful.

During our stay our son turned 14. This was mentioned in an e-mail because I asked about breakfast price for the children. They surprised him with freshly made Beligan waffles during breakfast, and when we had been out all day, Birthday cake and a very nice card was waiting in our room as we got back. We were touched from their genuine care and attention.

Breakfast is outstanding. Everything you could desire, and all very fresh, home made etc. Staff is super attentive and nice.

Location is great both for sightseeing, shopping and restaurants. Taxis right outside the door, tube station across the street, sightseeing bus across the street, 5 mins walk to the Zoo etc.

The design is chic and modern. Lobby is especially nice.

Very nice, helpful and efficient staff at the front desk.

We didn't try the SPA and fitness center.

Strongly reccommend this hotel!

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
Thank Siril J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SwissotelBerlin, General Manager at Swissotel Berlin, responded to this review, 25 April 2014
Dear Siril J
Thank you very much for such a nice feedback. I highly appreciate your kindness and am more than happy to share this with the entire team at our property. We are looking forward to welcome you back.
Best wishes,
Bettina Schuett, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (257)
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Aarhus, Denmark
Level Contributor
51 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 23 April 2014 via mobile

The most delightful, pleasant, comfortable hotel. We have stayed here numerous times with our young children. The staff is always extremely helpful and pleasant. Very child friendly. Hot milk and cookies were placed in our room upon arrival late one evening. Breakfast is outstanding.
We have never been disappointed.

Stayed May 2013
Helpful?
Thank RejseReview
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Odense, Fyn, Denmark
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 23 April 2014

Excellent hotel with a real good location, parking and children friendly. We stayed there 3 nights and had a very good experience. Smiling and very helpfull staff, high quality breakfast and nice rooms.

Room Tip: Can recommend the junior suites with extra space and a good view to Kudam.
See more room tips
  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bmgroenhoej
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oslo
Level Contributor
46 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 23 April 2014

Stayed two nights here in april 2014.
The hotel is very nice, with a good location close to Kurfurstendam and Berlin Zoo.
The rooms are what you would expect from a hotel of this category. The staff was very professional and helpful, answering all our questions about restaurant recommendations etc.

If you want to stay in this area of Berlin, I can absolutely recommend this hotel.

I think the price of the breakfast (22 euros) was a bit high. It was good, but not worth 22 euros.
But there is a lot of other places to eat your breakfast nearby if you want an option.

Room Tip: I got a room facing the backyard. Very quiet. Room with a view can be booked. (20 euros or so extra...
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  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SolidBison
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SwissotelBerlin, Director of Sales at Swissotel Berlin, responded to this review, 24 April 2014
Dear SolidBison,
thank you very much for your kind review. We highly appreciate that you took your time to review your visit with us and are looking forward to welcome you back soon.
Yours Swissôtel Berlin Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tel Aviv, Israel
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 April 2014

I booked this hotel based on its location and many positive reviews, we stayed 7 nights in lovely Berlin, and I can only agree with the previous recomendatons. Perfect central location and just 3 min walk from the central Zoo station, excellent reception staff speaking perfect English, very stylish interior design with impressive art display in the lobby and halls, rich breakfast, a room with everything you expect from a 5 start hotel, and as a bonus a nice view of the Ku'dam street, and a Nespresso machine in the room with free capsules. The TV was a bit smallish but who needs to watch TV when you have this great city around you. And btw - unlike older revews have said, there is free WiFi in the room now. This hotel gave us excellent value for the money.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tal_H_IL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SwissotelBerlin, General Manager at Swissotel Berlin, responded to this review, 22 April 2014
Dear Tal_H_IL,
thank you so much for taking the time to review your stay with us. We are more than happy to hear that we were able to fulfill your expectations and thank you for your trust in us. Please let us know whenever you will be back in Berlin. We would be honored to welcome you back. Best wishes from everybody at the Swissôtel Berlin,
Yours Bettina Schütt, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 21 April 2014 via mobile

The hotel made the extra effort to decorate our room with rose petals on bed & fresh roses knowing it was our honeymoon. Sweet treats included.

Convenient location at the shopping belt in Berlin & near the Zoo station. If you arriving late, there's Vapiano directly opposite the hotel that serves great pastas, pizzas and soups at budget prices (compared to the room service menu). I think they closed around 10-11pm... We had dinner there at 9.30pm immediately after we checked-in.

Stayed April 2014, travelled as a couple
Helpful?
Thank aurora0008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SwissotelBerlin, Director of Sales at Swissotel Berlin, responded to this review, 22 April 2014
Dear aurora0008,making someone happy on special occasion is fantastic! Everybody at the Swissôtel Berlin is very happy that your honeymoon was something special with our effort. We wish you all the best and hope to welcome you back to the Swissôtel Berlin - at least for all your anniversaries :-)
Best wishes,
Christiane Anstoetz, Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 April 2014

The staff at this hotel are fantastic!! The staff are very friendly and extremely helpful. From the moment we arrived we were assisted with our bags before being allowed to enter our room earlier than the designated check in time. Throughout our stay the staff offered help and advice about the best ways to travel around the city. Just this morning, we were eagerly assisted with our journey to the airport at an early time by a very helpful member of staff.

The rooms were lovely and very clean. The shower was fantastic and the toiletries provided were topped up as necessary. The bedding was great - loved the duvet (so comfortable!) The mattresses were a little too firm for our taste, but I'm sure would suit most people.

The hotel has a fantastic location, just a couple of minutes walk from the public transport links. Staying here is a great way to start a holiday in this fantastic city.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sophia_122014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SwissotelBerlin, Front Office Manager at Swissotel Berlin, responded to this review, 23 April 2014
Dear Sophia_122014,
thank you very much for your kind review which I have shared with the entire team here at the Swissôtel Berlin. We are more than happy to learn that you have enjoyed your stay with us and that our team fulfilled your expectations. You might want to check out our online shop for duvets or covers.
We hope to welcome you back soon. Best wishes from everybody at the Swissôtel Berlin,
Kai Salzwedel, Front-Office-Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Swissotel Berlin

Property: Swissotel Berlin
Address: Augsburger Str. 44 | Am Kurfürstendamm, 10789 Berlin, Germany
Phone Number:
Region: Germany > Berlin > Charlottenburg
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Green Hotel in Berlin
#15 Business Hotel in Berlin
#21 Family Hotel in Berlin
#33 Luxury Hotel in Berlin
#34 Romantic Hotel in Berlin
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Swissotel Berlin 5*
Number of rooms: 316
Official Description (provided by the hotel):
Swissotel Berlin is located at legendary Kurfurstendamm in the heart of city center west! Upon entering the modern, light-flooded lobby you will immediately sense the tranquility. The contemporary design, as unobtrusive as the friendly service promises a pleasant and relaxing visit. Guests appreciate the convenience of free wireless LAN, DSL Internet connection, as well as the Nespresso coffee maker in all of the hotel's 316 rooms. ... more   less 
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Also Known As:
Swissotel Berlin Hotel Berlin
Swissotel Hotel Berlin
Berlin Swissotel Hotel

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