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“pay attention to hard beds”
Review of Swissotel Berlin

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Swissotel Berlin
Ranked #39 of 635 Hotels in Berlin
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed 25 June 2014

Hotel is well located in old western Berlin downtown. Clean good service. Beds are way too hard. You can ask for a layer of soft bed but you have to read it in the room. If you have little time to pay attention to room amenities like me you will find yourself with your neck locked :). anyway it is a nice Hotel, not special views (I was on the inside part) but the advatnage is that it is quiet.

  • Stayed: June 2014, travelled on business
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1  Thank afrikan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SwissotelBerlin, Director of Sales at Swissotel Berlin, responded to this reviewResponded 8 July 2014

sorry to hear that your stay was not 100% satisfying for you. Please let know when you will come back - we have different type of mattresses available and are happy to assure a softer matress for you. Also rooms with view towards Kurfuerstendamm are available.
Best wishes,
Yours Swissôtel Berlin Team

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679 - 685 of 3,100 reviews

Reviewed 22 June 2014

Stayed 4 nights in June 2014 in a "Swiss Advantage" room. Thought the bed was going to be uncomfortable as it appeared quite hard, but it turned out to be just the opposite - and there was a pillow menu. Our tariff included free mini bar - there was no wine or spirits - only a couple of beers (+ water, softdrinks, chips, chocolate and nuts!!). Room was possibly a bit austere, but very clean. Bathroom was lovely with a full size bath and separate shower. It also boasted a lighted magnifying mirror which, between us, we found excellent for putting on makeup and shaving. Quite a large hotel, but there were 3 lifts from reception so no (or at least, very little) waiting. Reception is on the first floor, which we found a little strange at first, but it could be for security reasons as they do seem quite security conscious. There is free wi-fi, but it can be a bit problematic. The staff were always happy to help, but it seemed to us that it would have been better for them to provide full written instructions in the first place.We had a look at the spread for breakfast, which was amazing, but we did not eat there as we thought it a bit expensive at 23 Euros each. We did, however, have dinner in the restaurant twice. The menu was not huge, but there was sufficient for us to have something different we fancied on each occasion. (Try the coffee and petit fours for dessert - Yum). Close to two department stores, tube, pubs, cafes and shops - but a lot of the shops are designer boutiques and very expensive.

  • Stayed: June 2014, travelled as a couple
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Thank TwoGerns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SwissotelBerlin, Director of Sales at Swissotel Berlin, responded to this reviewResponded 25 June 2014

Dear TwoGerns,
thank you very much for your kind review. We highly appreciate that you took your time to share your experiences with us.
Best wishes from Berlin,
Yours Swissôtel Berlin Team

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Reviewed 18 June 2014 via mobile

Had a good deal for a Saturday night booking. Hotel is located in the central of Charlottenburg, 2 mins to U Bahn and 7 mins to S Bahn, surrounded by shops and restaurants. Room is of good size and comfortable. Staff are professional. Free Wifi in room and public space.

  • Stayed: May 2014
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1  Thank travelthewonders
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 June 2014

A brilliant hotel with friendly, courteous staff who went out of their way to help with any questions you had. The buffet breakfast was excellent, so much choice. The entire hotel was immaculately clean and the upgrade to an outside facing suite was appreciated. A great experience !

  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with Swissotel Hotels & Resorts
Thank Robert S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SwissotelBerlin, Guest Relations Manager at Swissotel Berlin, responded to this reviewResponded 18 June 2014

Dear Robert S,
thank you so much for your kind review. We are very happy to share this with our entire team and are looking forward to welcome you back.
Best wishes from Kurfuerstendamm,
Yours Swissôtel Berlin Team

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Reviewed 17 June 2014

Staff were friendly and efficient. They recommended great places to eat and shop. Fantastic location close to transport, restaurants and shopping. Great room, very clean and comfortable bed and pillows.



  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with Swissotel Hotels & Resorts
Thank Marie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SwissotelBerlin, Director of Sales at Swissotel Berlin, responded to this reviewResponded 18 June 2014

Dear Marie F,
we are very happy to hear that you enjoyed your stay and that all wishes were fullfilled. We hope to welcome you back soon.
All the best from Berlin,
Yours Swissôtel Berlin Team

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Reviewed 11 June 2014

Everything was perfect.....the room, the service, it was quit, it was clean, but the breakfast is to expensive (23 Euro). Brunch or breakfast is easy to find to half the Price several Places around the hotel.

  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with Swissotel Hotels & Resorts
Thank Johnny V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SwissotelBerlin, Director of Sales at Swissotel Berlin, responded to this reviewResponded 18 June 2014

Dear Johnny V,
thank you very much for taking the time to review your stay with us. We highly appreciate your comments and are looking forward to welcome you back.
Best regards from Berlin,
Yours Swissôtel Berlin Team

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Reviewed 11 June 2014

For some time now it has been the Singaporeans, not the Swiss, who own and manage this hotel chain. The rooms here still look almost like new, which is a tribute to their maintenance. The Nespresso coffee machines add a welcome touch. In midst of the City West, this is the area to stay.

  • Stayed: June 2014, travelled solo
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Thank GranZorro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SwissotelBerlin, Director of Sales at Swissotel Berlin, responded to this reviewResponded 18 June 2014

Dear GranZorro,
thank you for this very kind review. It is always good to have loyal guest returning. Thank you for your trust in us.
Best wishes from Berlin,
Yours Swissôtel Berlin Team

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Additional Information about Swissotel Berlin

Address: Augsburger Str. 44 | Am Kurfürstendamm, 10789 Berlin, Germany
Phone Number:
Region: Germany > Berlin > Charlottenburg
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Green Hotel in Berlin
#15 Business Hotel in Berlin
#18 Family Hotel in Berlin
#34 Luxury Hotel in Berlin
#34 Romantic Hotel in Berlin
Price Range: £70 - £180 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Swissotel Berlin 5*
Number of rooms: 316
Official Description (provided by the hotel):
Swissotel Berlin is located at legendary Kurfurstendamm in the heart of city center west! Upon entering the modern, light-flooded lobby you will immediately sense the tranquility. The contemporary design, as unobtrusive as the friendly service promises a pleasant and relaxing visit. Guests appreciate the convenience of free wireless LAN, DSL Internet connection, as well as the Nespresso coffee maker in all of the hotel's 316 rooms. ... more   less 
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Also Known As:
Swissotel Berlin Hotel Berlin
Swissotel Hotel Berlin
Berlin Swissotel Hotel

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