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“Excellent location, great staff, comfortable stay”

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Mercure Hotel Berlin City
Ranked #112 of 633 Hotels in Berlin
Certificate of Excellence
Reviewed 17 January 2014

I stayed here on a business trip and the location was perfect. From arrival to my departure all of the staff were great.
I ate in the bar area on the 3 nights I was there and the staff there recognised me each time and were very attentive, remembering my preferred drink. My German is not very good but they were happy to help by speaking in English and explaining/ translating where necessary. I was made to feel a special guest.
The room was ideal for my requirements too - comfortable and clean.
The only negative which was not a real problem was that the internet signal in the bar/ entrance area was not particularly good occasionally dropping altogether. Signal in my room was great though which is where it mattered most.
I will definitely opt to stay here the next time I visit Berlin.

  • Stayed: January 2014, travelled on business
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Thank Zedbiker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureBerlinCity, Manager at Mercure Hotel Berlin City, responded to this reviewResponded 20 January 2014

Dear Mr. "Zedbiker",

thank you very much for your sharing your experience regarding your stay at our hotel. It is always a pleasure to receive such a positive feedback. We are glad that you enjoyed your stay and your comment about our staff is the best motivation for them.

We are looking forward to welcome you again in our hotel.

Best regards

Beate Ziolo & team
Assistant to manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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311 - 317 of 1,434 reviews

Reviewed 28 December 2013

we stayed only for one night but we will come back one day because the hotel was so quiet and the room was spotless with everything one could wish. it was even possible to choose from a range of pillows if we were not satisfied with the ones provided!!! we were quite happy with the ones on the bed so we didn't ask for more but ,still, it is a very nice option for fussy sleepers.The bathroom was very well equipped with a two head shower . the mini fridge was loaded with soft drinks and beer, at no cost. besides,there was a Malongo coffee and tea maker with plenty of choice. we did'nt have breakfast on the premises so I can't talk about it but the whole hotel was a very nice place indeed.The hotel is next to the subway and there are tramways just around the corner .Ideal location.

Room Tip: ask for a room on the 6th floor opposite to the street.
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  • Stayed: December 2013, travelled as a couple
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Thank Willett Tate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureBerlinCity, Manager at Mercure Hotel Berlin City, responded to this reviewResponded 31 December 2013

Dear Willett Tate,

thank you very much for sharing your experience regarding your stay at our hotel.

It is always a pleasure to receive positive feedback. We are glad that you enjoyed your stay at our hotel and looking forward to welcome you again.

Best regards
Beate Ziolo & team
Assistant to manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 December 2013

Inexpensive hotel that gave me everything I needed for a one-night stay in Berlin. Staff attitude and service was excellent. Very quiet - I genuinely thought the hotel was empty after arriving late at night, but there were lots of guests at breakfast, so it was simply quiet. Shame the restaurant didn't seem to be open that evening but room service was fine.

Room Tip: First floor incredibly quiet and convenient.
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  • Stayed: December 2013, travelled on business
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Thank Bobjob21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureBerlinCity, Manager at Mercure Hotel Berlin City, responded to this reviewResponded 31 December 2013

Dear Bobjob21,

thank you for sharing your experience regarding your stay at our hotel. It is always a pleasure to receive positive feedback, especially your comment about the staff.

We are looking forward to welcome you again in Berlin.

Best regards
Beate Ziolo & team
Assistant to manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 December 2013

I enjoy any Mercure Hotel but this one was really special!! I stayed 2 weeks with my husband and baby. We asked for a big room so my baby can move and play and they did! The room was so good! The breakfast was so yummy, even my baby enjoyed it! The staff is so helpful and kind. Mercure Hotel is always the best!

  • Stayed: November 2013, travelled with family
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1  Thank Rama H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureBerlinCity, Manager at Mercure Hotel Berlin City, responded to this reviewResponded 31 December 2013

Dear guest,

thank you very much for sharing your experience regarding your stay in our hotel.

It is always a pleasure to receive positive feedback.

We are glad, that you enjoyed your stay and looking forward to welcome you again in Berlin.

Best regards
Beate Ziolo & team
Assistant to manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 December 2013

I've stayed with my wife and one year old baby (for 2 weeks) and they gave me the right room for that...!
the staff was very friendly and breakfast is perfect with all choices...simply i liked that hotel

Room Tip: room 202 was big enough for baby cot and good space
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  • Stayed: November 2013, travelled with family
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Thank shadykassem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureBerlinCity, Manager at Mercure Hotel Berlin City, responded to this reviewResponded 15 December 2013

Dear guest,

it is always a pleasure to receive positive feedback.

Thank you for sharing your experience especially your comment about the friendly hotel staff.

We are looking forward to welcome you again in Berlin.

Best regards
Beate Ziolo & team
Assistant to manger

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 December 2013

A good hotel for business travel, has all ammenities needed and free wifi. Breakfast is great if you enjoy having a heart start to the day. Well situated and easy to get onto public transport etc. Well worth the money spent for a night or two. Conveniently placed and priced.

Room Tip: Higher floors less noise
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  • Stayed: November 2013, travelled on business
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Thank yugz24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureBerlinCity, Manager at Mercure Hotel Berlin City, responded to this reviewResponded 15 December 2013

Dear guest,

it is always a pleasure to receive a positive feedback especially such like yours.

Thank you for sharing your experience regarding your stay in our hotel.

We are looking forward to welcome you again in Berlin.

Best regards
Beate Ziolo & team
Assistant to manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 December 2013

  • Stayed: November 2013, travelled on business
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Review collected in partnership with Accorhotels.com
Thank Karolina S
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
MercureBerlinCity, Manager at Mercure Hotel Berlin City, responded to this reviewResponded 15 December 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Mercure Hotel Berlin City

Address: Invalidenstr. 38, 10115 Berlin, Germany (Formerly Mercure Hotel Berlin an der Charite)
Phone Number:
Region: Germany > Berlin > Mitte
Amenities:
Bar / Lounge Business Centre with Internet Access Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#70 Business Hotel in Berlin
#86 Luxury Hotel in Berlin
#94 Romantic Hotel in Berlin
#95 Family Hotel in Berlin
Price Range: £59 - £119 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Hotel Berlin City 4*
Number of rooms: 246
Official Description (provided by the hotel):
Our modern hotel in the heart of the city is the ideal starting point for exploring the vibrant metropolis of Berlin.The direct proximity of the Mercure Hotel Berlin City to the new central station, the government quarter, the Humboldt University and the gastronomic scene in the Oranienburger Strasse emphasises the unique location in the middle of the vibrant metropolis Berlin. The hotel's neighbourhood around the Friedrichstadtpalast, which is known for its world famous revue, the architectural heritage "Unter den Linden", "the Brandenburg Gate" and "the German Reichstag" makes the hotel to an ideal starting point for all Berlin visitors. The connection to urban and interurban public transports is perfect. Bus, underground and tram service stops are close to the hotel. And for shopping tourists the perfect place in the immediate vicinity is the Friedrichstrasse with its exquisite boutiques.In 246 modern, bright and fully air-conditioned rooms with shower and WC, telephone, flatscreen TV, safe,high-speed Internet access and Wi-Fi, you will enjoy all theamenities of a modern city hotel. Choose between our Standard rooms and our Superior rooms overlooking the landscaped courtyard. Our public underground garage is available for your car.Indulge yourself in our restaurant with outstanding regional and international specialities, complemented by our Grands Vins Mercure, a selection of exquisite wines. To round off the day nicely, our RELAX bar waits with delicious cold cuts and cocktails at your disposal. ... more   less 
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Also Known As:
Mercure Berlin

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