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“Excellent service”

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Mercure Hotel Berlin City
Ranked #115 of 634 Hotels in Berlin
Certificate of Excellence
London, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Excellent service”
4 of 5 bubbles Reviewed 13 July 2014

Stayed here for 5 nights in June, two rooms with the in-laws.

The staff were absolutely fantastic, spent quite a few hours at the end of each night back at the bar planning our next day and sorting through the photos!

Hotel location is relatively central with the metro next door, however bit further if you opt for walking!

Tips would include, using the pillow menu! Sign up to the accor card, free welcome drinks and room upgrades as you progress through the loyalty levels.

Only real negative would be that there isn't a great deal of room for unpacking for those longer stays.

Great value for the price!

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Steven d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureBerlinCity, Manager at Mercure Hotel Berlin City, responded to this review, 14 July 2014
Dear Steven d,

thank you very much for your positive feedback regarding your stay at our hotel.
It is always a pleasure to receive positive feedback especially such like yours.

Thank you very much for the time you took to share this commendation.
Of course, I will share this review with the whole staff. This will motivate them as they strive to continuously improve the quality of our services.

We are looking forward to welcome you again back soon.

Best regards
Beate Ziolo & Team
Executive Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,280 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (46)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
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  • German first
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English first
Frankfurt, Germany
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 4 July 2014

Booked that hotel for one night, for they had a park house and a late check out. Everything was ok, rooms clean, although a bit small, breakfast was good, bed was comfy. For 125 euros in total may be a bit overpriced, but for our purposes and one night - ok. Only thing they could improve is perhaps filling in empty trays at the breakfast buffet a little but faster - i waited 20 min for a cheese, which was brought in again just when we were leavibg. Overall - satisfied and would come again.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ka M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureBerlinCity, Manager at Mercure Hotel Berlin City, responded to this review, 8 July 2014
Dear Ka M,

thank you very much for sharing your experience during your stay at our hotel.

We are glad that you had a pleasant stay at our hotel und that you liked our breakfast. I am sorry that you had to wait for the cheese. I will share this with my team and we will improve this service.

Thank you for your positive feedback.

We are looking forward to welcome you again here at our hotel.

Best regards
Beate Ziolo & team
Executive Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
West Vancouver, Canada
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 4 July 2014

After reading all these positive reviews, we booked the hotel. We just checked in, and i have to say we got a bit surprised: sink is not draing, so we cant even wash our hands, the tv is too small and the remote is not working! Not a four star for me so far! We will stay here for 6 nights and i will share my experience after our stay for other travelers. Not a good start so far!

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mahsaadib
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureBerlinCity, Manager at Mercure Hotel Berlin City, responded to this review, 9 July 2014
Dear mahsaadib,

thank you very much for your feedback regarding your stay at our hotel. I am sorry that your experience with our 26 inch TV did not meet your expectation. You have the possibility to book a privilege room at our hotel which have a 32 inch TV. Thank you for the advices regarding the wash basin and the remoter, which we can always fix on site and I passed on to my technical department. Please allow me to express my sincerest apologies.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely
Beate Ziolo & team
Executive Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Richmond, TX, USA
Level Contributor
133 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
5 of 5 bubbles Reviewed 2 July 2014

This boutique hotel is perfect for business or adult vacation travel--kids, not so much. Their b/fast buffet is top notch and I wouldn't even bother going anywhere else. Rooms are small but, personally, I'm not there to enjoy the room--I'm there to get acquainted with the locale. To be 100% comfy, I should just stay home. Staff was attentive and polite and housekeeping was done promptly. It is within 5 min. of the underground, so getting anywhere from this hotel is a breeze. Highly recommend this place and will not hesitate to come again.

Room Tip: I don't think guests can control room temperature and while management keeps it within reasonabl...
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bossyvossy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureBerlinCity, Manager at Mercure Hotel Berlin City, responded to this review, 8 July 2014
Dear bossyvossy,

thank you very much for sharing your experience during your stay at our hotel. It is always a pleasure to receive such a positive feedback especially your comments about our wonderful breakfast and our team.

We are looking forward to welcome you again here in Berlin.

Best regards
Beate Ziolo & team
Executive Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
115 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 201 helpful votes
4 of 5 bubbles Reviewed 28 June 2014 via mobile

Plus points
- Next to U6 Natkurtdemmuseum station so connectivity across Berlin in good
- Vending machines in each floor
- Netto & Rewe (Supermarkets) just 100mtrs away along with a subway
- Fresh Oranges get squeezed in front of you @ breakfast
Negatives
- Hot options in breakfast just not there apart from stuffed omelette
- Toaster was not working, under repair for all 3 days (and than they call them 4star)

Stayed June 2014, travelled solo
Helpful?
Thank Sid G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureBerlinCity, Manager at Mercure Hotel Berlin City, responded to this review, 30 June 2014
Dear Sid G,

thank you very much for your feedback regarding your stay at our hotel. We are glad, that you liked our perfect location and had a pleasant stay at our hotel.

Thank you for the remark regarding the toaster. I will check this.

We are looking forward to welcome you again here in Berlin.

Best regards
Beate Ziolo & team
Executive Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
5 reviews
4 of 5 bubbles Reviewed 27 June 2014 via mobile

Stayed here for 3 Nights
Plus
- just next to U6 station with connectivity across Berlin
- Modern hotel, nice cosy rooms and helpful staff
- Vending machine on every floor
- Fresh Orange juice
Minus
- Wifi speed is awefully slow- why can't you fix this guys
- Hot breakfast spread is just not there except stuffed egg
- Toaster on all 3 days was under repair, how can a 4 star hotel afford to do so

Stayed June 2014, travelled with friends
Helpful?
Thank Sidharth G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureBerlinCity, Manager at Mercure Hotel Berlin City, responded to this review, 30 June 2014
Dear Sidhharth G,

thank you very much for your feedback. We are glad, that you liked our perfect location and that you had a pleasant stay at our hotel.

I am sorry that you had problems with your WIFI, you have here the possibility to buy at the reception faster internet. Thank you for the remarks regarding the toaster, I will check this.

We are looking forward to welcome you again here in Berlin.

Best regards
Beate Ziolo & Team
Executie Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Hotel Berlin City

Property: Mercure Hotel Berlin City
Address: Invalidenstr. 38, 10115 Berlin, Germany (Formerly Mercure Hotel Berlin an der Charite)
Phone Number:
Region: Germany > Berlin > Mitte
Amenities:
Bar / Lounge Business Centre with Internet Access Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#70 Business Hotel in Berlin
#87 Luxury Hotel in Berlin
#94 Romantic Hotel in Berlin
#95 Family Hotel in Berlin
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mercure Hotel Berlin City 4*
Number of rooms: 246
Official Description (provided by the hotel):
Our modern hotel in the heart of the city is the ideal starting point for exploring the vibrant metropolis of Berlin.The direct proximity of the Mercure Hotel Berlin City to the new central station, the government quarter, the Humboldt University and the gastronomic scene in the Oranienburger Strasse emphasises the unique location in the middle of the vibrant metropolis Berlin. The hotel's neighbourhood around the Friedrichstadtpalast, which is known for its world famous revue, the architectural heritage "Unter den Linden", "the Brandenburg Gate" and "the German Reichstag" makes the hotel to an ideal starting point for all Berlin visitors. The connection to urban and interurban public transports is perfect. Bus, underground and tram service stops are close to the hotel. And for shopping tourists the perfect place in the immediate vicinity is the Friedrichstrasse with its exquisite boutiques.In 246 modern, bright and fully air-conditioned rooms with shower and WC, telephone, flatscreen TV, safe,high-speed Internet access and Wi-Fi, you will enjoy all theamenities of a modern city hotel. Choose between our Standard rooms and our Superior rooms overlooking the landscaped courtyard. Our public underground garage is available for your car.Indulge yourself in our restaurant with outstanding regional and international specialities, complemented by our Grands Vins Mercure, a selection of exquisite wines. To round off the day nicely, our RELAX bar waits with delicious cold cuts and cocktails at your disposal. ... more   less 
Reservation Options:
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Also Known As:
Mercure Berlin

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