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“Warm Weather but Cold Reception”

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Mercure Hotel Berlin City
Ranked #112 of 633 Hotels in Berlin
Certificate of Excellence
Reviewed 10 August 2014

  • Stayed: July 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank HeidiAugust
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
MercureBerlinCity, Manager at Mercure Hotel Berlin City, responded to this reviewResponded 12 August 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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277 - 283 of 1,434 reviews

Reviewed 10 August 2014 via mobile

Pros: Comfortable bed and clean room, friendly staff and good food at breakfast;
Cons: Small rooms with no closets, breakfast not included (19€) in the room price.

At the restaurant the staff was also warm and friendly, and at breakfast you may find real honey.

Stayed: August 2014
Thank Cochinescu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureBerlinCity, Manager at Mercure Hotel Berlin City, responded to this reviewResponded 12 August 2014

Dear Cochinescu,

thank you for your feedback regarding your stay at our hotel. We are glad, that you had a pleasant stay and that you enjoyed our breakfast. When you booked your room, there was also a rater including breakfast available.

I will share your comments regarding the staff with the whole team.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Best regards
Beate Ziolo & Team
Executive Assistant

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2014

  • Stayed: July 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank Guilherme P
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
MercureBerlinCity, Manager at Mercure Hotel Berlin City, responded to this reviewResponded 4 August 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 27 July 2014 via mobile

As a Le Club Accorhotels Gold member, I've chosen this hotel for my business trip and eventually very satisified.
I was upgraded to a premium room (or something like that) and it prooven to be great experince. Room was cousy with all the ammenities. Breakfast was delicious with a lot of options. In terms of location, you. An find a near-by metro station and cabs in front of the hotel.
Check-in and out was very efficient.
Thumbs up to the Mercure Berlin team!

Stayed: January 2014
Thank Saša B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureBerlinCity, Manager at Mercure Hotel Berlin City, responded to this reviewResponded 4 August 2014

Dear Sasa,

thank you very much for your feedback regarding your stay at our hotel. We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback, but to receive such a friendly and perfect review makes us proud! WE are glad that you had a pleasant stay and that you enjoyed our delicious breakfast.

Of course, I will share this review with the whole staff. This will motivate them as they strive to continuously improve the quality of our services.
Thank you again!

We are looking forward to welcome you again here at our hotel.

Best regards
Beate Ziolo & Team
Executive Assistant

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 July 2014

Excellent hotel, friendly staff and the luxury (for a city hotel) of a secure underground car park. Nice rooms with good aircon and reliable WiFi. Some road works affected access but this will be a short term issue.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank DLC1941
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureBerlinCity, Manager at Mercure Hotel Berlin City, responded to this reviewResponded 4 August 2014

Dear DLC1941,

thank you very much for your positive feedback regarding your stay at our hotel.
It is always a pleasure to receive positive feedback especially such like yours.

Of course, I will share this review with the whole staff.
Thank you again.

We are looking forward to welcome you again here in Berlin.

Best regards
Beate Ziolo & Team
Executive Assistant

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 July 2014 via mobile

Great staff! Excellent location make this a ideal hotel in Berlin! The S train stop is also right behind the hotel from where you can take a direct train to Potsdam if your interested. U train is right next door. Fredrichstrasse starts around the block from here you can walk to the Brandenburg gate in 15 mins.

The breakfast was very good! Rooms were very comfortable, especially the bed and pillow.

The highlight if the property is the staff. I can't praise them enough they deserve all the 5 stars!

Stayed: July 2014
Thank the_moleMumbai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureBerlinCity, Manager at Mercure Hotel Berlin City, responded to this reviewResponded 4 August 2014

Dear the_moleMumbai,

We very much appreciate your comments regarding your stay at the Mercure Hotel Berlin City. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Best regards
Beate Ziolo & Team
Executive Assistant

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2014

Firstly it's a nice we'll run hotel about 10 mins walk to Brandenburg Gate, u station around the corner and a selection of food outlets nearby.

Counter staff really good and gave clear directions and suggestions for dinner, took her advice and very happy with selection.

Parking 12 euro for a day undercover, room small as is the bathroom but nearly everything here you need. No bar fridge is only exception. Bed very comfortable and shower hot. Quiet in our room and very dark.

So for the price it hit the mark and I think the service was above average.


Stayed: July 2014, travelled as a couple
Thank tigger2594
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureBerlinCity, Manager at Mercure Hotel Berlin City, responded to this reviewResponded 31 July 2014

Dear tigger2594,

thank you very much for your positive review regarding your stay at our hotel.

We are glad, that you had a pleasant at our hotel. Thank you one more time for your feedback, especially that regarding our staff.

We are looking forward to welcome you again here in Berlin.

Best regards
Beate Ziolo & Team
Executive Assistant

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Hotel Berlin City

Address: Invalidenstr. 38, 10115 Berlin, Germany (Formerly Mercure Hotel Berlin an der Charite)
Phone Number:
Region: Germany > Berlin > Mitte
Amenities:
Bar / Lounge Business Centre with Internet Access Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#70 Business Hotel in Berlin
#86 Luxury Hotel in Berlin
#94 Romantic Hotel in Berlin
#95 Family Hotel in Berlin
Price Range: £59 - £119 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Hotel Berlin City 4*
Number of rooms: 246
Official Description (provided by the hotel):
Our modern hotel in the heart of the city is the ideal starting point for exploring the vibrant metropolis of Berlin.The direct proximity of the Mercure Hotel Berlin City to the new central station, the government quarter, the Humboldt University and the gastronomic scene in the Oranienburger Strasse emphasises the unique location in the middle of the vibrant metropolis Berlin. The hotel's neighbourhood around the Friedrichstadtpalast, which is known for its world famous revue, the architectural heritage "Unter den Linden", "the Brandenburg Gate" and "the German Reichstag" makes the hotel to an ideal starting point for all Berlin visitors. The connection to urban and interurban public transports is perfect. Bus, underground and tram service stops are close to the hotel. And for shopping tourists the perfect place in the immediate vicinity is the Friedrichstrasse with its exquisite boutiques.In 246 modern, bright and fully air-conditioned rooms with shower and WC, telephone, flatscreen TV, safe,high-speed Internet access and Wi-Fi, you will enjoy all theamenities of a modern city hotel. Choose between our Standard rooms and our Superior rooms overlooking the landscaped courtyard. Our public underground garage is available for your car.Indulge yourself in our restaurant with outstanding regional and international specialities, complemented by our Grands Vins Mercure, a selection of exquisite wines. To round off the day nicely, our RELAX bar waits with delicious cold cuts and cocktails at your disposal. ... more   less 
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Also Known As:
Mercure Berlin

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