We have stayed at the Hotel Atlantic, Berlin, Germany in April 2012 and found it is a good, cleaned, quite and convenient hotel. Also, the Breakfast was quite ok for guests to get going with the day. Most importantly, internet is also free for the guests in the room, so all in all it is a nice hotel with all basic facilities. Since my husband & I like the hotel and facilities in general we decided to stay at the Hotel Atlantic this March as well. The faciltiies mentioned were still existing but due to rennovation it was quite inconvenient since staff changed our room window curtains just after we checked-in, so we had to wait for a while to have shower and rest. That was also ok so we simply waited. But, what happend was after shower and bit of rest we went out for the dinner to close by restaurant and got back around 21.30hrs. and the Reception was closed, no even lights were on at the Reception. Anyway, since we were instructed how to get in after the Reception is closed using our keys we didnt bother. We were able to opened the main door, but we couldnt open our Room door from the magnetic key which was provided. After many attempts, we rang the bell of neighbouring room and a lady (German) came out to help us. She also tried, but the magnetic key didnt work. Then she called her husband, he tried didnt work. By that time we all together had wasted more than 2hrs. to try to open our room door but not succeded. That lady guest was so kind and nice, and she came with us to the Reception to find a telephone number of the staff since neither we had a German mobile nor we speaking German. Firstly found that the Reception was out of reach to any human to cross over, still my husband and that lady guest tried to climbed on the wall & on a sofa and jump that too was difficult since there is not even a chair close by. Somehow, that lady guest jumped over as she was also very angry of the mess since we being guests suffering a lot due to hotel's fault. Then found absolutely no telephone number at the Reception displayed. Only the number clearly mentioned was Hotel General Tel.No. which is ringing the reception when we tried and did not redirect to anyonen else. After combing through various stuff, finally found another telephone number, and the lady lady guest who were to help us called that number and spoke in German, since neither we had a German telephone nor we spoke German. When she called that number, the person answered said she is the wife of the hotel "owner" and will have him call us immediately. Few minutes later, he called and the German lady explained him the problem. He asked us to try again and again, so we went up again and tried again for another 1 hr (midnight passed by this time). Finally, the German lady asked him to come down to the hotel right now and help us. His reply was "I am bit away from the hotel, if I come it may take few minutes, bla..bla..." we were shocked by his answer, because he being the owner can hear that guests are in trouble in the middle of the night, cant go to the room, ibut this was his answer! Lady guest still insisted him to come immediately as we cant stay longer like this, finally and relunctantly he agreed to drive from his house! As we were so angry and tired, the German lady and her husband kick the door so hard while opening from the magnetic key. Wtih few attempts in that manner finally the room door opened! German lady was kind enough to call the owner once again and told no need to come as we managed to open, by that time we believe he was still not moved!
Next morning, we informed the incident to the Reception. Absolutely no apologies, no sympathy for us or the Germany guests who helped us, simply said "that was very srange, but we will inform the managment" Since we found no courtesy, then we requested them to offer something complimentary to the German lady & the family since they went beyond their limit to help us with their free time, their telephone and with so many telephone calls. But, we are not sure whether they did provide anything complimentary for that family? Since we had a reservation in another hotel in the center of Berlin we checked-out in the morning.
So, the lesson learned was never to stay in a hotel where there is no Reception opened 24 hrs. or else must take a telephone number to contact for any emergency!
Hope this will help for others to avoid troubles in the middle of the night!
Jayaseeli Liyanage Christiansen
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- Also Known As:
- Atlantic Hotel Berlin