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“Location is great”
Review of ARCOTEL Velvet

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ARCOTEL Velvet
Ranked #186 of 635 Hotels in Berlin
Certificate of Excellence
Reviewed 16 June 2012

After the initial reaction to the area where the Arcotel Velvet is situated, I came to love the area very quickly. First impressions can be wrong. Situated on U Bhan and tram intersection it is well positioned for sightseeing Berlin. You can even walk to the attractions, which are not that far from this location. In the area are numerous restaurants offering a variety of well cooked food from all regions of the golbe. Clubs, bars and Friedrichstadt Palast are all within easy walking distance. The Arcotel also has a restaurant which offers excellant choices. The reception staff were extremely helpful, offering tips for a first time visitor. The room was extremely spacious and the wet room was extremely large. Just watch the puddles on the floor. Could have done with a squegee or something to make it less slippery. The surrounding area used to be in East Berlin and some parts are a bit of a shock, but all add to the charm of the area. The artists squat near the hotel, in an old department store, all adds to a different and vibrant outloook. I don't like sanitised areas and prefer to mix in the local culture so I was quite at home and would stay here again. If you are driving its a doddle, and so is most of Berlin. The parking at the Arcotel is a fascination in itself. You enter a small garage and park your car on a tray, once parked go into reception and see the monitor as it dissapears into the ground never to be seen again until you leave. If you are easily offended, the ladies of the night might be a problem. You only have to say NO and after that you shouldn't be bothered. Some of them look like they have just stepped out of Vogue. Get used to graffiti as Berlin is well renowned for it. Some are cunning advertising posters, but hey, you see this in London as well. All tourist areas are graffiti free. Enjoy Berlin with it's cultural mix and friendly people. It's not just a holiday but an experience.

  • Stayed: May 2012, travelled as a couple
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Thank salsa13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 3 July 2012

Dear salsa13,
Thank you very much for spending your time in writing your feedback. The customer satisfaction and the improvement of our services are very important to us.
We love to read, that you liked our ARCOTEL Velvet Berlin and its location so much. Your feedback about the service of our reception staff was already forwarded to the team, because this is the highest motivation to continue the work as we do it.
We really hope to welcome you again as our guest. All the best wishes!
Kindest regards,
Your ARCOTEL Velvet Team

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230 - 236 of 771 reviews

Reviewed 13 June 2012

Stayed here in March 12, Our room was on the 4th floor and was told that there was no WiFi on the 4th floor (Free WiFi was one of the reasons for booking this hotel) We had to use a router box which kept conking out and stopped working completely at night. The room it's self was big and bright and the large window gave views of the street below. Was not keen on the toilet/shower room as there was no proper shower cubicle, so the bathroom was flooded when taking a shower... not pleasant for the next person going in to use the toilet! The rest of the hotel was clean and the Staff were ok, the service could have been improved considering it was a 4 star hotel. The location was good, as the underground (tube) was just around the corner. Not much activity surrounding the hotel, however we did find a subway and an Irish bar. Overall, our trip was great, but the hotel was just mediocre.

Room Tip: Don't go on the 4th floor if you require the use of free WiFi
See more room tips
  • Stayed: March 2012, travelled with friends
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Thank GoldiLox77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 29 June 2012

Dear guest,
Thank you for your stay at the ARCOTEL Velvet Berlin. It was a pleasure to receive you as our guest and we also want to thank you for the time you have taken to give us a feedback.
We want to apologize that there seemed to be a problem with our WIFI access during your stay. We forwarded this issue to the technical department. Thank you also for the suggestion to offer WIFI without mobile routers. We will forward your feedback to our general management.

We are also sorry that you did not like the bathroom made for handicapped people. For your next stay we will make a note on your profile to give you another sort of room, if you may contact us before.

We are happy to hear that you liked the location as it is very central. Of course we will help you finding more activities surrounding the hotel at your next stay, as we have an improved reception team 24 hours.
We wish you all the best and look already forward to welcome you again.

Kindest regards,
ARCOTEL Velvet Berlin

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Reviewed 21 May 2012

we stayed in this Hotel 5 nights and it was pleasant stay. Location was really good. Plenty of nice restaurants across the street and within walking distance from Mitte centrum.
Room was quite big and very quiet. Only thing to complaine was that beds were not doupel bed but two singel bed. Also the blanket was really small and pillow a little bit hard. internet was free in a room. we didn't eat or take breakfast in a hotel, because we find so many nice cafees and restaurants nearby. Specially the Falafel place in opposite of the street was excellent!
Also nice place to visit was the nextdoor ''ateljee- house'' with painters and artists.

  • Stayed: April 2012, travelled as a couple
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1  Thank Hanisland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 26 June 2012

Dear Hanisland,

thank you very much for your feedback. We are pleased to read, that you like our ARCOTEL Velvet berlin and its area so much. This is a motivation to hold on our strategies.

We forwarded your feedback about our pillows to our housekeeping departement.
If your plans will lead you back to Berlin, please let us know. We would be very happy to welcme you again as our guest.

Kindest regards,
Your ARCOTEL Velvet Berlin

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Reviewed 13 May 2012

Myself and my better half were traveling through Europe earlier this month with a few friends. We stay here during our stay in Berlin and we very pleased. It was clean and comfortable. The size of the rooms we fine and the staff friendly. The location was very central, and although the road itself wasn't that beautiful (we were right beside a squat) it was perfect Berlin vib as we left the door. If you want pretty go to Rome.. Berlin has more to offer than that!

We'd happily stay here again on our next visit.

  • Stayed: May 2012, travelled as a couple
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Thank tinahill1988
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 29 June 2012

Dear guest,

we want to thank you for your last stay and for the time you have taken to give us a feedback. We are very pleased to hear, that you liked the the central location, our rooms and our friendly staff. Thank you for your kind note.

We wish you all the best and hope to welcome you again soon.

Kind regards
Your Team from the ARCOTEL Velvet Berlin

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Reviewed 6 May 2012

We buyed an offer flight+hotel and it was really cheap. I read about the bathroom inside the room in advance, so it was not a surprise. But really I don't think you should worry about that. The room was spotlessy clean, very quiet and comfortable. Very quick check-in operations. The location is great: metro and tram are just outside, a lot of restaurants and clubs in the neighbourhood. Definitely I would return!

  • Stayed: April 2012, travelled as a couple
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1  Thank JAZZCATPadova
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 April 2012

My wife and I visited Berlin recently and stayed at the Arcotel Velvet in Berlin. The room was very comfortable, not exceptionally large but certainly adequate. The front desk staff was very helpful, offering advice when asked and renting us bikes for sightseeing. The only less than stellar part of the stay was the breakfast - you had to choose from a menu the night before and in the morning a bag ws provided with our selection. A much better offering was available a few doors down the street. The star attraction of this hotel? A bartender who was friendly, extremely knowledgeable, with impeccable service. He set the standard for bartenders everywhere.

  • Stayed: October 2011, travelled as a couple
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1  Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 April 2012

We stayed in a suit which was on the 7th floor excellent room with a big window so you could see for miles over the roof tops. Some furniture getting a little bit tired like the dining table. Small Kitchenet with coffe maker and cooler. The room was clean and well taken care off about medium hard bed but we slept well. The staff which we meet was very helpfull and smiling. Well located with regrads to transport as there is a underground just around the corner about 3 km from Hfb and 20 min walk to Alexanderplatz. The street where the hotel is has good restaurants, coffeshops and on the corner is a pharmacy in addition Rewe is short walk and also various bakeries.

  • Stayed: April 2012, travelled as a couple
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1  Thank heljarskin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about ARCOTEL Velvet

Address: Oranienburger Strasse 52, 10117 Berlin, Germany
Region: Germany > Berlin > Mitte
Amenities:
Bar / Lounge Business Centre with Internet Access Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
#82 Romantic Hotel in Berlin
#124 Luxury Hotel in Berlin
#161 Business Hotel in Berlin
Price Range: £61 - £158 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — ARCOTEL Velvet 4*
Number of rooms: 85
Reservation Options:
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Also Known As:
Arcotel Velvet Berlin
Arcotel Velvet Hotel Berlin

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