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“Great location - nice hotel” 5 of 5 bubbles
Review of ARCOTEL Velvet

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ARCOTEL Velvet
Ranked #128 of 633 Hotels in Berlin
Certificate of Excellence
Oslo
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Great location - nice hotel”
5 of 5 bubbles Reviewed 10 December 2012

We have stayed in this hotel before. This time we went together wit two other couples, and we were all very satisfiedt. This is a nice hotel with a good location. The rooms are clean and comfortable, and the staff very friendly.

  • Stayed December 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank JornIvarBaade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VelvetBerlin, Guest Relations Manager at ARCOTEL Velvet, responded to this review, 15 December 2012
Dear JornlvarBaade,

On this way we like to thank you and your friends for choosing the ARCOTEL Velvet Berlin and for beeing our guest.

The next trip will come, so we are looking forward to welcome you again at the hotel.
Of course we will forward all the lovely words to our employees. Your words are a great motivation for our colleagues and a great incentive to keep our high standard.

Best regards

Feedback Manager
Your Velvet Team
ARCOTEL Velvet Berlin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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703 reviews from our community

Traveller rating
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    80
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (64)
Date | Rating
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  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
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English first
Hamburg, Germany
Level Contributor
66 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed 16 November 2012

I stayed four nights to attend a small conference we held in the hotel. From the first friendly face at reception the hotel just oozes convenience, comfort and location. The rooms were clean, good size and really quite modern. Good the hotel does not have a breakfast room, and I am sorry but the adjoining restaurant is expensive and poor quality, but there is so much in short walking difference it really does not matter.

The location of the hotel is excellent, the security by only having access to lifts with your room key is important.

I can only say I would stay here again, and the management should be proud of such warm and friendly front desk staff, first impressions count.

Stayed November 2012, travelled on business
Helpful?
Thank Richard P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VelvetBerlin, Guest Relations Manager at ARCOTEL Velvet, responded to this review, 22 November 2012
Dear Richard P.,

We enjoyed to have you as our guest and thank you so much for your lovely words.

We are happy that you had such a pleasant stay at the ARCOTEL Velvet Berlin for example you liked the friendly staff, the clean room or the conference facilities.
Of course we want to give our guests a secure feeling, so only guests with a key card could access the hotel rooms.
Also we will inform you that, we will forward the feedback concerning the breakfast prices to the restaurant manager and to our management. The restaurant Beis'l is a cooperation and we try our best to adopt your criticism to make it better next time.

We wish you all the best and hope to see you next year at the ARCOTEL Velvet Berlin.

Best regards,

Your Velvet Team
ARCOTEL Velvet Berlin.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal, Canada
Level Contributor
42 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
3 of 5 bubbles Reviewed 16 November 2012

Nice room. Very clean. Modern. Friendly staff. But bed very uncomfortable, too hard. And our room faced the street : very very noisy. We could hear the tram (right up front) until 1ham and again at 6ham... We were there for only one night and didn't sleep well. Ask for a room not facing the street. Wifi was good and free.

Room Tip: Ask for a room not facing the street if you want to sleep or bring earplugs
See more room tips
  • Stayed November 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Marie-Julie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VelvetBerlin, Leiter Gästebetreuung at ARCOTEL Velvet, responded to this review, 22 November 2012
Dear Marie-Julie,

Thank you so much fo your booking at the ARCOTEL Velvet Berlin and we appreciate the fact that you give us your constructive feedback.

We are afraid, that you did not enjoy your stay as well as possible.
Certainly, we are chanigng all our matresses and we are apologize that you got an older one.
Also please ask by reservation for a room facing to the backyard.

We would love to have the opportunity to convince you a second time from our hotel.
For future we wish you all the best.

Best regards,

Your Velvet Team
ARCOTEL Velvet Berlin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
California
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 5 November 2012

I booked this hotel because a friend of mine had stayed here previously and she said it was perfect. The hotel worked great for us. We had a room on the 3rd floor overlooking the street. It was quiet except for Saturday night, when there was more activity from the restaurants/bar across the street. We were able to get glasses of wine from the restaurant that is attached to the hotel and took them to our room for our late night drink. The staff was friendly. They were out of routers so we were not able to get internet access in our room (not too big a deal for us). You could get access in the lobby. We were able to get CNN and BBC on our tv. The bed was fine for 4 nights.

Room Tip: We stayed in room 308.
See more room tips
  • Stayed October 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ruthmarti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VelvetBerlin, Leiter Gästebetreuung at ARCOTEL Velvet, responded to this review, 10 November 2012
Dear ruthmarti,

Thank you so much for your nice words and that you have choosen the ARCOTEL Velvet Berlin.
It is nice to hear that you enjoyed your stay here in Berlin.
We appreciate the recommendations of your friends.
Also we cooperate with the restaurant Beisl, so you can borrow several things from them.
Of course we offer also TV channels in other languages for our foreign guests.
We are looking forward to welcome you warmly again at the ARCOTEL Velvet Berlin.

Best regards,

Your Velvet Team
ARCOTEL Velvet Berlin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
City Girl in the Country
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 29 October 2012

This hotel has been modernized (read no shower curtains, no walls other than the toilet, and no comfort. We moved rooms after the first night. The bed was beyond terrible. My partner went to the front desk (and was told there was no alternative room), so settled for additional quilts for padding the mattress. The night staff manager was unhelpful and facetious, insisting all mattresses had been replaced and were the same throughout the hotel. In the morning, we dealt with the day manager, who was helpful and said that they were in the process of switching mattresses. We were given a room with a much better mattress (and paid an addition 15 Euros per night for the privilege). Basically, a very 'pretty' hotel that does not function. Location is good, too bad about the lousy product.

  • Stayed October 2012, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank MaggieM22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VelvetBerlin, Leiter Gästebetreuung at ARCOTEL Velvet, responded to this review, 1 November 2012
Dear guest,

At first we would like to thank you, that you have been our guest and taking the time to give us a feedback.
Only with your help it is possible for us to improve our service and standards.

We sincerely apologize that you had so much trouble with the first room. We like to inform you, that we are changing step by step the mattresses in the rooms and unfortunately your room was not prepared with a new mattress.

So the information of our Night Audit – every room was upgraded to a new one - was wrong. Please be sure that I already talked to him and that I am in personal very sorry for all these circumstances.

The extra charge was for a higher category. Because the upper rooms on a higher floor are not the same as your booking was.

Of course we forwarded these points to our management department and we also let our employees know, what happened.

We wish you all the best for the future and please let us know, if your plans are leading you back to Berlin.

Kindest regards,

~~~~~~~~~~~~~~~~~~~~

SAFIA ARAB
Feedback Manager
ARCOTEL Velvet Berlin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 23 October 2012

The hotel is perfectly within walking distance to loads of sights, restaurants, bars, public transport! The bed was very comfy.
We were celebrating a birthday and the staff kindly put cake and champagne for a decent price in the room for our arrival.
Will be returning.
The downside is the lack of bar in the hotel and wi-fi only being availble in the reception area.

  • Stayed October 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank BexLux
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VelvetBerlin, Guest Relations Manager at ARCOTEL Velvet, responded to this review, 25 October 2012
Dear BexLux,

Thank you for beeing our guest at the ARCOTEL Velvet Berlin.
Of course it was a pleasure for us to organize something special for you and we like to hear, that you enjoyed your stay.
Concerning the bar and the wi-fi problem, we will forward this issue to our management.
Hopefully next year we will open our bar.

We are looking forward to welcome you again at the ARCOTEL Velvet Berlin.

Best regards,

Your Velvet Team
ARCOTEL Velvet Berlin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Beersheba, Israel
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 20 October 2012

Located in east Berlin, very central. 1 minute from the nearest Tram and Metro.
Hotel's design is amazing, with wall to wall window to the street.
Bathroom is actually a part of the room, divided from it only with a curtain. Hotel offers free WIFI only in the lobby. There is also minibar in the room, and fresh apples are waiting for you everyday everywhere...
The hotel is very clean, staff was friendly and helpful, breakfast is rich and good.

Would stay there again

  • Stayed March 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank DMicha76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VelvetBerlin, Guest Relations Manager at ARCOTEL Velvet, responded to this review, 25 October 2012
Dear DMicha76,

Thank you so much to have been our guest at the ARCOTEL Velvet Berlin and give us such a positive feedback.
We love to hear, that you like the hotel and the friendly staff.
The apples you can find in every ARCOTEL Hotels, because we would like make a pleasure to our guests.
Also in the future we welcome you warmly.

Best regards,

Your Velvet Team
ARCOTEL Velvet Berlin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about ARCOTEL Velvet

Property: ARCOTEL Velvet
Address: Oranienburger Strasse 52, 10117 Berlin, Germany
Region: Germany > Berlin > Mitte
Amenities:
Bar / Lounge Business Centre with Internet Access Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
#82 Romantic Hotel in Berlin
#95 Luxury Hotel in Berlin
#106 Family Hotel in Berlin
#161 Business Hotel in Berlin
Price Range (Based on Average Rates): £
Hotel Class:4 star — ARCOTEL Velvet 4*
Number of rooms: 85
Reservation Options:
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Also Known As:
Arcotel Velvet Berlin
Arcotel Velvet Hotel Berlin

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