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“Great location, super staff”
Review of ARCOTEL Velvet

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ARCOTEL Velvet
Ranked #186 of 635 Hotels in Berlin
Certificate of Excellence
Reviewed 15 March 2014

This was our second stay at Arcotel Velvet. We love its location and the ease of getting around the city from here, plus, the hotel has a comfortable, yet stylish ambiance. The staff was welcoming and helped us determine the best way to get where we were going. The rooms we have had have a separate toilet with a sink and an open tub/shower. The towels are oversized and great. We didn't choose to have the breakfast option, as $26/per person seemed high. Instead we grabbed breakfasts at one of the s- or u-Bahn station take away stands and were happy. Do NOT be put off AT ALL by the graffitied-up building next door. In warmer months we've seen artists working and selling their art inside. There are tons of cafés, restaurants and bars and transport is within a very short walk. This is a wonderful hotel in a happening area. The only thing I can say is that the room was warm, which, if we would have called the desk, could have been adjusted.

Room Tip: We like the front-facing rooms. The sound was not a problem, but know it is 100% window (with a drap...
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  • Stayed: February 2014, travelled as a couple
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Thank pisapie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VelvetBerlin, Leiter Front Office at ARCOTEL Velvet, responded to this reviewResponded 24 March 2014

Dear Guest,

Thank you very much for choosing the ARCOTEL Velvet Berlin again. We are glad to hear that you enjoyed your stay in Berlin again. It is great that you loved the location and the design of the Hotel. Our staff is pleased to hear that they where helpful while your stay. Thank you for your Feedback, and we hope to see you again for your next trip to Berlin.

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155 - 161 of 771 reviews

Reviewed 11 February 2014

The hotel is really well located. Just 10 minutes walk from Friedrichstrasse railway station and surrounded by a good variety of restaurants.

Rooms are generously proportioned and kept immaculately clean. Front desk staff are pleasant and helpful. Any queries were dealt with efficiently. An arrangement with a nearby restaurant to provide breakfast works well.The buffet is wide ranging and caters to every taste. Staff here are really friendly too.

If we return to Berlin we will definitely stay at the Arcotel Velvet!

Room Tip: Internal rooms facing courtyard are quiet, Tram stop is just across the street so could possibly be...
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  • Stayed: February 2014, travelled as a couple
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Thank JewelJoan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VelvetBerlin, General Manager at ARCOTEL Velvet, responded to this reviewResponded 17 February 2014

Dear Joan,
Thank you for your feedback. We are glad that you enjoyed your stay with us.
Ours, and the staff of the restaurant BERLIN_THEKE are happy to hear that they where helpful for your pleasant stay. Also we are glad to hear that you would like to come back to our hotel.
The staff of the ARCOTEL Velvet is looking forward to your next booking.

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Reviewed 25 January 2014

It's a good, clean hotel with polite staff in a great spot of Berlin. What I liked is the breakfast - the hotel collaborates with a cafe next to it so the hotel breakfast is served there. I liked it, it's good to see locals at the start of your day and the cafe staff was great too.

  • Stayed: October 2013, travelled on business
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1  Thank Evaking1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VelvetBerlin, Guest Relations Manager at ARCOTEL Velvet, responded to this reviewResponded 27 January 2014

Dear Evaking1,

We are very happy that you enjoyed your stay at the ARCOTEL Velvet Berlin.
It is great that we convinced with our services and the hotel location.
We hope you will come again to Berlin and our hotel and we wish you all the best.

Your ARCOTEL Velvet Team

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Reviewed 21 December 2013

Stayed here for several nights for a conference. Asked for a non-smoking room and did not get one one, which made it hard to do my work. No restaurant, so no room service. No coffee machine nor hot pot. They did have a decently stocked snack bar, but with the typical crap at the typical high prices. They do have a contract with a restaurant next door for a breakfast buffet, which costs 17 Euro. I chose to eat healthier and cheaper elsewhere, but they wouldn't comp the costs!

Across the street are several decent restaurants. Do check out the Dada Falafel right across the street. Neighborhood borders on "seedy".

Website was a bit misleading. I almost gave this just one star, but they did have very quiet rooms.

No, if I get a chance to return to Berlin, and I hope I do, this hotel will not be under consideration.

  • Stayed: December 2013, travelled on business
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Thank JHelf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VelvetBerlin, Manager at ARCOTEL Velvet, responded to this reviewResponded 30 December 2013

Dear JHelf,

thank you very much for your feedback. We are sorry, that we could not convince with our room and service offer. Of course we will note your wish for a non-smoking room in your guest profile.
We are happy to inform you, that we do have electric kettles available in our superior rooms.
See you soon in Berlin!

Best regards,
your ARCOTEL Velvet Team

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Reviewed 29 November 2013

The hotel is very conveniently located in the Mitte district. There are many restaurants in the area. Down the street is the Old Jewish Synagogue.The neighborhood has art galleries, it's good for shopping and is in walking distance to many historical sites.
The room was clean and comfortable. The hallways are very smoky. The wireless is very intermittent but I noticed that in several places in Europe so I don't know if i can blame the hotel.

  • Stayed: October 2013, travelled as a couple
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1  Thank MadameLaZonga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VelvetBerlin, Manager at ARCOTEL Velvet, responded to this reviewResponded 10 December 2013

Dear MadameLaZonga, thank you very much for your kind feedback. We are happy to read that you have enjoyed your stay and that you were satisfied with our hotel.
We are sorry that you had problems with our internet connection, please be assured that we checked the connection with our technical department to avoid these problems in the future.
We hope to welcome you back very soon. Best regards from Berlin, your ARCOTEL Velvet Berlin.

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Reviewed 8 November 2013

The location of this hotel is excellent with the underground around the corner which makes visiting the tourist locations relatively easy. There are plenty of restaurants in the immediate location so no need to go searching. The room we had was a bit quirky but very clean also there was no view, if you fancy watching a bit of TV in the evenings suggest you take strong glasses as it is the smallest I can remember in a hotel. Also take note that the Wi-Fi is no longer free. Even with these small inconveniences we were pleased with the hotel probably mainly because of the location.

  • Stayed: October 2013, travelled as a couple
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Thank mac52_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VelvetBerlin, Leiter Gästebetreuung at ARCOTEL Velvet, responded to this reviewResponded 25 November 2013

Dear mac52_10,

Thank you very much for your kind feedback. We are very happy to read, that we can still convince our guests with our great and fancy location.

We already forwarded the feedback concerning the size of our televisions to our management department and we are looking forward to continuing the step-by-step exchange of our televisions next year.

It is a pleasure for us to inform you, that WIFI is free and available in all rooms of our hotel. We are very sorry for inconvenient circumstances during restructuring.

If your plans are leading you back to Berlin, please let us know. We are looking forward to welcoming you again soon.

Kindest regards,
Your ARCOTEL Velvet Team

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Reviewed 4 November 2013

Great hotel really well situated in the Mitte. Did everything by foot. Had one of the junior suites, with a great rooftop style view. Which gave it a rea "Berlin" taste to it.Really practical as a family room with our 13 year old daughter for no extra cost.
Bit of a shame that for breakfast you need to go outside to restaurant next door. But apart from that a little gem :-)

Stayed: October 2013, travelled with family
Thank Kim B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VelvetBerlin, Leiter Gästebetreuung at ARCOTEL Velvet, responded to this reviewResponded 25 November 2013

Dear Kim B,

Many thanks for staying with us at our ARCOTEL Velvet Berlin and your positive review about our hotel. We will share your feedback with our team, that motivates us to continue our everyday ways.
We would love to welcome you again in our ARCOTEL Velvet Berlin and wish you all the best.
Kind regards,

Your ARCOTEL Velvet Team

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Additional Information about ARCOTEL Velvet

Address: Oranienburger Strasse 52, 10117 Berlin, Germany
Region: Germany > Berlin > Mitte
Amenities:
Bar / Lounge Business Centre with Internet Access Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
#82 Romantic Hotel in Berlin
#124 Luxury Hotel in Berlin
#161 Business Hotel in Berlin
Price Range: £61 - £158 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — ARCOTEL Velvet 4*
Number of rooms: 85
Reservation Options:
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Also Known As:
Arcotel Velvet Berlin
Arcotel Velvet Hotel Berlin

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