I am very angry about our stay here last weekend. We booked a superior, pre-paid double room. We get there and informed (in German) that we were upgraded to a junior suite. I thought ... "great"... only to find out AFTER we got our room card that the sole elevator was out of order. They put us on the fourth floor and we had, well, pretty much a heavy steamer trunk. I was dumbfounded. No assistance on carrying this monstrosity up four flights of stairs. INCREDIBLY RUDE! They told us they were going to have the elevator fixed the next day--lo and behold, they lied. It was broken the entire weekend. This wasn't just a flight or two, but four flights several times a day. I also may add that I recently had back surgery.
The room was a bit drab. beige on beige on beige. The designer needs to be fired and never hired again. It was kind of ugly, to be honest. There wasn't a single drawer to put things in... a tiny closet with 6 hangers and a couple of shelves. The mini-bar was empty. The bathroom smallish, but modern.
The beds are fairly firm, which was good for us; however, the comforters are tiny and in the winter, the room was pretty cold at night--it appeared that heat is turned down to low at night. The pillows are paper thin, but I read the reviews and brought one of my own. I called and asked for another blanket, but was told I needed to come downstairs to get it. Uggggg
Breakfast was adequate--just typical German spread with nothing special.
The location, of course, is great.
I would give this one star, but the rooms weren't dreadful, although, housekeeping doesn't like to wash the glasses. I literally had to place them inside of the sink to give them the hint to wash them.
Don't stay here. The front desk people won't speak English, are kind of rude and not very knowledgeable.
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- Also Known As:
- Artim Hotel Berlin