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“Great Place to start the day”

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Hyperion Hotel Berlin
Ranked #143 of 634 Hotels in Berlin
Certificate of Excellence
Doylestown, Pennsylvania
Level Contributor
85 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Great Place to start the day”
Reviewed 26 May 2012

Large rooms, comfortable beds, huge breakfast, staff speaks English. Hotel is close to public transportation. We were traveling with a large group and found our bags outside of our room in just minutes after arrival. Everyone was friendly and eager to help. Local restaurants are nearby as is shopping. If in Berlin again, I would certainly consider staying here.

  • Stayed May 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank traveler1937
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RAMADA-Berlin-Mitte, Online Reputation Manager at Hyperion Hotel Berlin, responded to this review, 31 May 2012
Dear guests,
For your nice review we are very thankful. Great, that you felt quite well at our hotel and that you were satisfied with the service of our staff. We would be happy to welcome you again in the future.

Your team of the RAMADA PLAZA Berlin
Kessrin Heusel – Online Reputation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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547 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (41)
Date | Rating
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Glasgow, United Kingdom
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 30 April 2012

I stayed here for a long weekend, Fri - Mon, in Late April, with my girlfriend. We were in Berlin for a City Break, and found the hotel to be very good, first of all the staff were great, spoke good english and very helpful, with regards to local area. The Room was very spacious and ours had a large balcony, the room was clean and the beds comfortable, the pillows weren't the best, but when you used the spares, they were ok. Hotel location was great, 2mins from U-bahn, that could take you anywhere in city, with some changes, in a matter of minutes. The hotel is situated on a Square that has a couple of cafe's and a small shopping mall that has a bakers, fresh meat counter and a Tabak to name just a few. Didn't eat in the hotel as prices seemed rather dear, but used the cafe next door which was great value for money for breakfast, most evenings we ate out in the city its self. All in all it was a great hotel that had great staff and the location was good also. The Transport system in Berlin is second to none, you can get anywhere in the city, via bus, train, tram or underground in minutes

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Deansy84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RAMADA-Berlin-Mitte, Online Reputation Manager at Hyperion Hotel Berlin, responded to this review, 4 May 2012
Dear guests,
Greetings to Glasgow! It is great to know that you loved your trip to Berlin and that you remember our hotel as very good with friendly and helpful staff.
Thank you very much for your review.

Your team of the RAMADA PLAZA Berlin
Kessrin Heusel – Online Reputation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
United Kingdom
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 14 April 2012

I chose this hotel more for the Kitchen in the suite rather than location.
We arrived and was checked in by a very nice lady who spoke good English.
We were given our room key and proceeded to our suite.
When I walked in, I noticed that there was not kitchen in the suite which is what I had asked for, so I went down to reception and stated that I had booked that specific suite for the kitchen so I could make my children breakfast in the morning as I wasn't pay the 17€ each that the hotel wanted in their restaurant.
I was told that some suites have kitchens some dont and that they were fully booked for the period of our stay, so when I then asked for my money back and we'd go elsewhere, they funnily enough found us another suite accross the corridor! But we were told that the cooker and hob would not work!
This suite was nice, had 2 rooms a kitchen and a bathroom. On further inspection of the kitchen there was not a utensil or piece of crockery insight! So we had to go to the little arcade down the street and buy plastic bowls, spoons, knives and forks so we could make our children food in the morning!
Overall the Suite was nice, basic for what you need and the shower was lovely.

Room Tip: If you want a suite with a kitchen make sure you make an extra note of it!
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  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rachel693
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RAMADA-Berlin-Mitte, Online Reputation Manager at Hyperion Hotel Berlin, responded to this review, 4 May 2012
Dear guests,
Thank you for rating our hotel. Indeed it is important to make an extra note if you put value of the use of a kitchen. The hotel has to take this into account when allocating the rooms because not every suite has a kitchen inside. In addition, an extra fee of € 50.00 is payable for the kitchen equipment and the use of kitchen appliances. If there was no special order for the kitchen there would be no equipment inside.
We are happy that the room was to your satisfaction and that you have had a pleasant stay.

Your team of the RAMADA PLAZA Berlin
Kessrin Heusel – Online Reputation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stuttgart, Germany
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 9 April 2012

My wife, son, and I stayed at this hotel during the first week in Apr. The hotel was nice and clean. The room was very open and large. The location was great there were a U-bahn stop close by, with a mall that had a grocery store and a few restaurants right underneath and around. The front desk staff was very nice and minus one thing was very helpful. I would recommend staying here if you have a family, or if you have a need for lots of space. It was great to have a room that my family and I were not standing on top of each other.
Now for the few things that need to be improved. We shipped out luggage to the hotel before we arrived. We called the hotel to ensure that they would accept the luggage before we checked in. When we arrived in the mid afternoon, I asked about our luggage and told it wasn’t there. Not worried yet as the delivery company still had time. Dropped our backpacks in the room and went for a walk to see the area. We came back and asked again still no. Now I’m worried. So we went to the room and cleaned up and checked on line for the status. According to the shipper he had arrived and been delivered around noon that day. So we went back down and asked for the third time. They went back and hunted for it and finally found our luggage. The staff was nice about it and apologized, but still having to go and ask three different times when it was there the whole time was a bit taxing.
The other issue for our room was the balcony. Or lack of access to it. When we got there we went to the room and saw the door for the balcony. One of the main reasons we booked here was the balcony. We are early risers and wanted to be able to talk and have coffee without waking our son. Our reservation said the room had a balcony. We went to the balcony door and there was no door handle. When we asked the hotel about it, they told us sorry that room doesn’t have one. No offer to move us, not explanation as to why just tough luck. We didn’t push the issue as we were tiered from travel and had just gotten our luggage. (See above).
All and all this was a great hotel, just a few things to make it outstanding. If we go to Berlin again we will consider staying here.

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ben T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RAMADA-Berlin-Mitte, Online Reputation Manager at Hyperion Hotel Berlin, responded to this review, 13 April 2012
Dear guests,
„Excellent hotel“ – that is really a great compliment we appreciate very much. The more we regret the incidents according to your description. We would like to apologise for these unfortunate matters and we will discuss them within the front desk team.
Thank you very much for your helpful feedback regarding your stay at our hotel and also for coming back again in the future.

Best wishes from the team of RAMADA PLAZA Berlin
Kessrin Heusel – Online Reputation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
37 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed 14 March 2012

I stayed at this hotel twice last year. Overall, I was really impressed with the size of the rooms, how quiet they are, and really liked the location too. For a fee, you can get access to a large and well equipped gym just next door. Staff was, in general, on the friendly side. I very much appreciated the fact they accepted to give me late checkout without even hesitating (and I am not a goldcard holder or anything like that with Ramada).
The only major issue I had was the wireless connection not working properly. It seems that, the farther away from reception you are, the weaker the wireless signal, to the extent that you won't have any if you are in one of the rooms towards the end of the corridor. If you rely on the internet a lot, this can really be a deal breaker, as it was for me after my second stay at this hotel.
You can get great prepaid deals on www.hotel.de

Room Tip: Close to elevator / reception means better wireless signal
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  • Stayed August 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank stephantravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RAMADA-Berlin-Mitte, Online Reputation Manager at Hyperion Hotel Berlin, responded to this review, 19 March 2012
Dear guest,
Thank you very much for your review and for explaining which services are the most important ones for you as guest of our hotel.
The free wifi signal is just offered for the public area – lobby, restaurant and bar.
In the guestroom the Telekom HotSpot is at your disposal for a corresponding fee. Using this you can be sure of a properly working wireless connection. We hope this fact will support that you will choose our hotel again. It would be our pleasure.

Your team of the RAMADA PLAZA Berlin
Kessrin Heusel – Online Reputation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
williamsburg,va
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 9 December 2011

We stayed at this hotel for three nights as part of a tour group. I was somewhat concerned that it was in the middle of no where and there would be nothing around. Was I wrong! About 100 yards from the hotel there were two very walkable streets with konditorei, shopping mall with grocery store, and restaurants. The staff was very helpful and spoke very good English. Breakfast buffet was abundant. Our room included a large bath, living room with chairs,desk and couch and a kitchen for making coffee and tea. Overall much better than I expected.

  • Stayed October 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank colonialk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RAMADA-PLAZA-Berlin, Online Reputation Manager at Hyperion Hotel Berlin, responded to this review, 12 December 2011
Hallo to Williamsburg,

Could you imagine a better compliment as to exceed the expectations of someone so positively? We not and so, it would be a very nice reason for us to delight all our employees with your praise. Thank you very much!

Your team of the RAMADA PLAZA Berlin
Kessrin Heusel – Online Reputation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Abu Dhabi, United Arab Emirates
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 November 2011

I stayed in this hotel for three time and find the hotel quite good. it is close to shopping area and not too far for exhibition. The hotel also arranges the shuttle service to Messe Barlin but chargeable. it is a nice and good clean hotel. Good breakfast i dont know if it is because of ITB but good selectionm, the only thing you have to squeze your own orrange juice which takes little time. Rooms are fresh and nice

  • Stayed March 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank R0amingguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hyperion Hotel Berlin

Property: Hyperion Hotel Berlin
Address: Prager Str. 12, 10779 Berlin, Germany (Formerly Ramada Plaza Berlin City Centre Hotel and Suites)
Phone Number:
Region: Germany > Berlin
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#41 Spa Hotel in Berlin
#84 Romantic Hotel in Berlin
#86 Family Hotel in Berlin
#103 Luxury Hotel in Berlin
#162 Business Hotel in Berlin
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Hyperion Hotel Berlin 4.5*
Number of rooms: 184
Official Description (provided by the hotel):
The Hyperion Hotel Berlin offers you exclusive overnight accommodation in the heart of Berlin. Our rooms and suites are highly rated thanks to their elegant furnishings and enable you to relax after an event-packed day in the capital. Many of our rooms are equipped with their own balcony. \n\nYou can reach Tegel and Schönefeld airports by public transport or car within an hour. Our hotel is favoured by exhibition visitors because it is only a few kilometres from the Messe Berlin exhibition site. \n\nThis is easily accessible with its S-Bahn (city and suburban railway) connection to the Bahnhof Zoo railway station, which is located very close to our hotel. The hotel is an ideal base for exhibition visitors too - it is located just under 6 km from the Messe Berlin exhibition site. Use our hotel for your business or leisure trip and experience what is probably Europe’s most fascinating metropolis first-hand. Explore trendy districts like Berlin Mitte, Prenzlauer Berg or Kreuzberg. Discover art and culture at locations such as Museum Island, Checkpoint Charlie or Berlin Cathedral. \n\nRelax in our exclusively furnished rooms and suites with elegant, high-quality furniture, large, modern bathrooms and, in most cases, a balcony. ... more   less 
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Also Known As:
Ramada Plaza Berlin City Centre Hotel Berlin
Ramada Plaza Berlin City Centre Hotel And Suites
Ramada Berlin
Berlin Ramada

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