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“5 star luxury, some things need addressing”

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The Ritz-Carlton, Berlin
Ranked #24 of 635 Hotels in Berlin
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed 12 April 2012

Just arrived back after an Easter break at the Ritz Carlton Berlin, great service, great location, bedrooms are becoming a little tired now though, still immaculately clean but little things are slipping, bedding only changed every 3 days, no turn down service in the evening, no chocolates on the pillow, generic shampoo, shower gel and conditioner, 1 bar of soap etc. no longer the luxury bulgari amenities and no orchid in the bathroom. this may sound petty but it's a 5 star hotel and these are te little things that make a place stand out,
The spa is neglected, on each occasion I visited there was no attendant, wet towels left on the floor and pool area was dirty,
Room service was quick but expensive and 2 gin and tonics in the bar was €40,
Just a little dissapoineted as it used to be worth the money. Please RC don't skimp on things to save money as we do notice and are not stupid.

  • Stayed: April 2012
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4  Thank smast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,356 - 1,362 of 2,762 reviews

Reviewed 7 April 2012

We stayed at the Ritz for several days and enjoyed all of the amenities. The buffet-style breakfast was delicious but pricey. The rooms were of course spotless and beautiful. The front desk staff was courteous and the concierge desk was very helpful but not overly friendly. I had to use the business center a lot, it was pretty expensive but once in a while you could use the internet with out a code. The location was perfect! Very close to the train station (Hauptbahnhof) and a nice walk to pieces of the wall and to the Brandenburg Gate and a short cab ride to the Kurfurstendamm. Would highly reccommend.

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  • Stayed: June 2011, travelled as a couple
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Thank spwinaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 April 2012

We absolutely loved staying at the Ritz Carlton last Spring 2011. The rooms were beautiful (especially the gorgeous bathroom), spacious and clean and the lobby area is very nice. The service was great and they pay attention to small details. For example, when we would finish our morning run, we would be handed a bottle of water on our way back into the hotel. The location is also terrific. We really enjoyed our experience there.

  • Stayed: May 2011, travelled as a couple
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Thank car1215
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 April 2012

We really liked the hotel! I dont even have to mention the cleaningness and beauty of the rooms, however, we really liked the bathroom, shower and the bath, impressive. The location is perfect for Berlin tourists. After a long walking touristy day, we jumped into the pool and the hot tub to relax and rejuvinate our feet and exhausted selves. It is a luxury hotel but worth the stay and money!

  • Stayed: May 2011, travelled as a couple
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Thank Bala B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 March 2012

Bestmilano has the review spot on. In terms of glamour and decor yes, in terms of service, not any more.

The location is perfect, but then so is the sister Marriott Hotel.
The bed is ultra comfortable.

The service is not what it once was, and some of the facilities are in decline I.e Spa area.

A great shame that this is now the case.

  • Stayed: March 2012, travelled as a couple
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1  Thank ccozens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 March 2012

We spent a weekend at this hotel during March 2012.
The rooms are extremely comfort and nice ( not big thou) the view if you get a street view is straight looking into an office building.
At the beginning they sent our luggage to another room and it took them more then an hour to find out that they delivered our luggage to another guest room... a situation that should not happen especially in the Ritz hotel but they did apologize and arrange for dinner as a compensation.
The hotel also open his gate to pets so don't panic if you get attack by 2 bulldogs in the hall at rooms floor....
the Breakfast is an AMAZING and i must admit its one from the nicest i have seen ( and i did see a lot as a frequent business traveler).
The concierge charge 20% service charge if they arrange tickets or other travel services.
All in all its a nice hotel,but i expected a bit more in terms of service from the "Ritz Carlton" hotel.

  • Stayed: March 2012, travelled as a couple
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Thank YonitG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 March 2012

The price for the Ritz in Berlin was quite reasonable considering I was in a major European capital. That takes a bit of getting used to. It is like the prices you get staying in Chicago versus New York or San Francisco. The hotel itself is very new and nice. The service I got was excellent. They have a funny routine where they close the curtains around the bar at 6:00pm then they play a song and have a guy in an old style guard costume open them. I have no idea quite what that was all about, but I am all for it.

The hotel is right next to the train station. There is a nice Wall memorial just a few steps away from the hotel. The exercise room is very good. I also have stayed at the Intercontinental in Berlin. There is no comparison. The Ritz is a couple steps above.

  • Stayed: March 2012, travelled on business
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1  Thank Maxsar911
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Ritz-Carlton, Berlin

Address: Potsdamer Platz 3, 10785 Berlin, Germany
Phone Number:
Region: Germany > Berlin > Charlottenburg
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in Berlin
#16 Business Hotel in Berlin
#16 Family Hotel in Berlin
#20 Romantic Hotel in Berlin
#22 Luxury Hotel in Berlin
Price Range: £168 - £322 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Berlin 5*
Number of rooms: 303
Official Description (provided by the hotel):
Located in the heart of Berlin, on prestigious Potsdamer Platz, within walking distance to the Sony Center, The Ritz Carlton, Berlin provides an amazing location for discovery. Our luxury hotel in Berlin, Germany is close to renowned shopping galleries, the Brandenburg Gate, the Diplomatic and Government District and the heart of cultural Berlin. ... more   less 
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Also Known As:
The Ritz-Carlton, Berlin Hotel Berlin
Ritz Berlin
Ritz-Carlton Berlin
Berlin Ritz Carlton

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