Our most recent stay was fraught with the same missteps that our last Ritz stays have been in a variety of locations. It appears that cost cutting has not been kind in a number of areas.
From the reduced number of doormen (getting your own cab, opening your own doors and sometimes bringing up your own luggage)...to the beds (mattresses and linens - not to mention towels) were absolutely not treated to the same experience as our previous stay. We had numerous other issues which were addressed by management with care, concern and decisive action, but certain things in the rooms not being operational, poor quality towels, sheets and low-end amenities (in limited quantities) makes me yearn for the hotel of 5 years ago!
The Club employees are the true shining star at this property (again) and I would definitely recommend splurging for this upgrade.More
- Room Service